Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Rating: 4.73

4.7 Rating 1,330 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

Info

4.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the wording in report was quite negative and severe. After email sent to Sheperds this was ammended. Unfortunately this did add unnecessary stress at a very stressful time.”

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Posted 4 months ago

“Having received 2 independent valuations of my property at £340,000, the surveyor undervalued it at £300,000, a significant difference with no robust justification (the survey only took half an hour). I asked the estate agents to challenge this valuation and it was immediately raised to £320,000. The cost of the survey was £720, a significant amount for a questionable survey that has affected the sale value of my property and potentially cost me tens of thousands of pounds! Clearly I am not happy. Furthermore your survey relates to a delivery of an item, not a service! This further questions the professionalism of the service provided. Kevin Cains”

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Posted 4 months ago

“I feel that the survey I had done by Shepherds served neither party. I have questions about the survey and was told by the office that the surveyor would contact me but that did not happen. The survey was approved by someone in the office (by mistake they say) We sold a very similar flat this year, which had a slightly less favourable survey, not by much, but was given a value of £5000 more, whilst prices rise. Consistency needs to happen here as people’s ability to get a full mortgage depends on what the home report says.”

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(Dumbarton) - Posted 7 months ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Shepherd Chartered Surveyors. We sincerely appreciate your honesty and for bringing these concerns to our attention. We would like to sincerely apologize for the inconvenience and frustration caused by the lack of communication from our surveyor. This is not the level of service that we strive to provide, and we truly regret any inconvenience this may have caused you.

Posted 7 months ago

“Over an hour late with no advance warning. After having booked the morning off I was on a tight schedule so this had a knock on effect to the rest of the day. Asked a few questions on inconsistencies between 2 HR’s both done by Shepherds and these were ignored. Not likely to use this company again given the choice”

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(Aberdeen Residential) - Posted 7 months ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Shepherd Chartered Surveyors. We truly appreciate your valuable input and apologize for the inconvenience caused. We understand that being over an hour late without any prior notice disrupted your schedule and had a knock-on effect on the rest of your day. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused.

Posted 7 months ago

“Category 2. The roof was Category 2 but so was the kitchen cupboards. A big difference. Some bank manager giving out mortgages and sees too many Category 2 will refuse mortgage, hence delaying the sale.”

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(Perth) - Posted 11 months ago

“I would prefer to write my review when I have something to write about.”

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(Dumfries) - Posted 11 months ago

“Not impressed with valuation and failure to carry out due diligence as to the year of build.”

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(Ayr Residential) - Posted 11 months ago

“I had to chase the completion of my survey and was asked to call the surveyor myself to complete this, which I declined to do. I'm not sure what went wrong but being in customer Services myself, I would say this was a poor experience.”

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(Edinburgh Residential) - Posted 11 months ago

“I was distressed to find, following their visit, a curtain left hanging off a rail, doors which had previously been closed, left wide open and debris on the carpet which had fallen from the hatch opening following an inspection Of the roof space. Following my brothers death, the property has been empty with only weekly inspections to ensure all is well. I would have expected that your surveyors would have left it as they did found it.”

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(Fraserburgh) - Posted 11 months ago

We acknowledge your comments.

Posted 11 months ago

“Formulaic approach to single surveys and home report. One report is regurgitated and used again and again. Valuation is basically a finger in the air to see which way the breeze is coming from. Quick research to see what else has been sold in the area. No idea how to value individual properties in my opinion. Probably not much different from most Estate agents from my experience. Go with your own gut feeling as to a property valuation.”

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Posted 11 months ago

“Some issues appeared on home repost yet dod not appear one year earlier. I am left wondering which was the more accurate.”

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(Kilmarnock) - Posted 1 year ago

“For the length of time he was in my house the fee was excessive. I think it's a rip off.”

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(Shepherd Chartered Surveyors, Perth) - Posted 1 year ago

“Very pleasant when they came to view property but a few factual inaccuracies which they refuse to take on board and evaluation had no relation to four estate agents who came to visit They based it on the selling price of two local houses, one of which was empty for years and the other needed refurbished and had a water problem in the garden. Not a fair comparison.”

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Posted 2 years ago

We acknowledge your review.

Posted 2 years ago

“After our experience we will be going elsewhere in future. No attempt was made to look at insulation in roof space infact surveyor didn’t even ask about access, then made an ‘assumed’ comment on the Home report. To get this changed we actually had to supply photos of the space to get him to change it. In addition during the ‘survey’ comment was made about damp to a parity wall but shared with my partner that ‘it was nothing to worry about’ It was commented on the report as ‘Damp’ but when I asked for some clarification on this it was changed to a ‘high damp’ comment and then gave our solicitor a totally different story, basically calling my partner a liar about the conversation he had had. Def feel let down by so called service.”

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Posted 2 years ago

We acknowledge your comments raised in your review.

Posted 2 years ago

We acknowledge your comments raised in your review.

Posted 2 years ago

“The surveyor appeared not to understand the hybrid heating system for the EPC, which had to be redone only after several emails and phone calls to convince him that it was incorrect. This included providing the previous EPC from the builder. EPC stated warm air heating when there was none and our potential buyers questioned the report also. Subsequently, the home report had to be revised and reissued to potential buyers.”

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(Perth) - Posted 2 years ago

We acknowledge your comments raised in your review.

Posted 2 years ago

“Surveyor was 45 mins late. After 25 mins I phoned office and was told he must be held up. No apologies at that point. No follow up call until surveyor arrived 45 mins late who also didn’t apologise but was nice enough so I presumed he was unaware of the time he was to be here.”

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(Perth) - Posted 3 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 3 years ago

“Although the surveyor was very personable when I saw the Short Survey I was surprised. He had not altered the report to acknowledge that I had taken up the carpets and stripped, sanded and polished the floors. In response to my NOT passing the survey and spending time writing to explain, I received a second version which was slightly altered. One section was undertaken so quickly that it made no sense. Linda, in Shepherd's office corrected it for me - she was very helpful. When I received the EPC I was very angry. I had told the surveyor I had put in underfloor insulation. This was acknowledged briefly, but page 1 stated that the buyers could improved the Energy performance by putting in underfloor insulation. I phone Shepherds again, spoke to Lynn, sent her a copy of the receipt from Ecoloongical Systems Ltd who supplied the materials for the insulation. She passed this on to another surveyor who phoned me, listened to me, acknowledged the problem and altered the EPC. The surveyor who came to my flat did a shoddy job and I ended up doing the work which he should have done. The women in the offi ce were great as was the surveyor who sorted it in the end. However, as a result, I would not recommend Shepherds to anyone.”

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(Dunfermline) - Posted 4 years ago

Posted 4 years ago

“Expensive for not really telling me or a potential buyer much information. Visual quick walk round a flat basically. Good work if you can get it.”

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(Kirkcaldy) - Posted 4 years ago

Posted 4 years ago

“We are forced by legislation to have a home report survey completed before we can sell our own property. The surveyor had no personal grudge, and was just doing his job, but such nonesense as dismissing the fact that the building was fully insulated as he could'nt see it is rediculous. The fact that the survey then sets the selling price is also dictatorial. I own my property outright and should be able to sell it for any amoiunt I choose, but no I have to sell it for the low price set by the survey, as the inspector does not like converted properties. In short, surveyor not co-operative or helpful. Home report not worth the paper it's printed on.”

Helpful Report

(Fraserburgh) - Posted 4 years ago

Posted 4 years ago

“The valuation on my property fell well below my expectations and those of my estate agents. I was not allowed to discuss the issue with Shepherds and therefore faced with having to disappoint potential buyers who viewed my property and expected to be able to buy it. Fortunately, several viewers were able to understand the error made by Shepherds and my property sold for £25,000 above their valuation.”

Helpful Report

(Glasgow West End) - Posted 5 years ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,330 reviews