Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Rating: 4.73

4.7 Rating 1,328 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

Info

4.7

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and professionalism, the survey and home report provided, allowed us to quickly progress to the next stage of moving house.”

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(Glasgow South) - Posted 4 years ago

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Posted 4 years ago

“The Surveyor arrived at the property on time, and carried out his work in very professional manner. At all times he was courteous, carefully adhering to prevailing Covid-19 procedures. His Report was presented without undue delay, His valuation was in accordance with expectations.”

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(Dalkeith) - Posted 4 years ago

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Posted 4 years ago

“Once contacted, they organised an appointment for survey very quickly. Pleasant staff I had to contact the company to ask how to pay for the report when advised the draft was ready. I then had to contact the company to advise that I had paid for the report (they had not told me I would need to do this). The local office didn't seem to be able to track the payment easily although paid through their web payments. The reports come out from a different email address so easy to miss. This meant additional contacts to the company as I didn't realise that it had been sent out. More so the local staff couldn't confirm it had been sent out for 24 hours although had actually sent it out themselves. Once confirming the survey with a minor question/comment, both I and my estate agent had to chase Shepherds for contact. In the meantime (without the confirmed report) I was sent this email to rate the company before in my opinion the job was completed as I had not received the finalised report. This prompted me to chase the company for my report - because I don't expect opinion surveys to be sent before the job is final and I wondered whether I had missed the report being sent. Maybe a further disconnect between sectors of the company? I was given contact details for the surveyor direct which was helpful but should not have been necessary. To clarify the issue - the conversation took approximately one minute, this was following several days delay for something very minor and quick to resolve. This unfortunately meant that we missed the end of school holiday break time for listing the property. Confirmation of the report then took just over 24 hours but because it was emailed after 5pm closing time for the firm I stopped looking for it that day and I hadn't searched for the final report until the following morning. This again adding to delay in listing the house. The process took 3 weeks in total. I feel the communication could be improved - clients should be notified of the email address from which reports will come. Feedback should be faster and proactive. The company and their partner agencies/HQ should have better joined up access to expected/activity so that the local point of contact can easily access the client information re payments, progress etc from a single point. This survey does not allow for multiple means of communication with the company - both email, telephone and in person. Variable times for response from within the call , 24 hours, to several days.”

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(Inverness) - Posted 4 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 4 years ago

“Very pleased with your prompt and professional service thank you”

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(Fraserburgh) - Posted 4 years ago

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Posted 4 years ago

“The Solicitor contacted them and they delivered the survey quickly and efficiently. Communicated regularly by email and the process was simple yet effective”

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(Dumfries) - Posted 4 years ago

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Posted 4 years ago

“Our Estate agent contacted Shepherd on the Wednesday afternoon, our appointment was arranged for 11am on the Thursday and , as promised by our surveyor, our property was ‘good to go’ Friday lunchtime. The exceptional service that Cameron our surveyor and the whole Shepherd team delivered to allow us to show our house within 48 hours was greatly appreciated and certainly contributed to a quick sale.!! Many thanks..”

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(Ayr) - Posted 4 years ago

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Posted 4 years ago

“Very thorough service.”

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(Greenock) - Posted 4 years ago

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Posted 4 years ago

“The surveyor Stephen Mackie arrived at my property on time and consideratly wore his PPE. He got on with the survey keeping me informed of progress as he went. Once he had finished he asked me a few questions then provided me with a timescale in which to expect my report. All in all excellent customer service.”

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(Dunfermline) - Posted 4 years ago

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Posted 4 years ago

“Fast and good service!”

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(Inverness) - Posted 4 years ago

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Posted 4 years ago

“Very quick and effcient service, great communication, surveyor also took the time to explain in more detail, when I called him, which was highly appreciated. Would definitely recommend if you need this type of service”

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(Saltcoats) - Posted 4 years ago

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Posted 4 years ago

“Hi there My surveyor was excellent, on time very informative, explained Covid procedures & carried out survey with no issues.”

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(Dumfries) - Posted 4 years ago

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Posted 4 years ago

“very satisfied with prompt, helpful and friendly service”

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(Inverness) - Posted 4 years ago

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Posted 4 years ago

“The service from Sheperds was professional in every way. I know I picked the correct surveyors, and will be recommending their services to a friend is will shortly be selling his property.”

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(Glasgow South) - Posted 4 years ago

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Posted 4 years ago

“EXCELLENT SERVICE ALL ROUND. The surveyor was very thorough and the evaluation of my property was fair, reflecting both the condition of my property and the current market values of similar properties.”

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(Perth) - Posted 4 years ago

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Posted 4 years ago

“I am Nora Kellock - writing for Alasdair Kellock. The report was fine. It was a wee bit odd communicating with your website - which seemed functionally fine but a wee bit clunky in the way it communicated e.g. emails come from or addressed to Perth - which is a city - not a person or even a business. due to some error/misunderstanding the report was somehow out on your website and/or sent to the solicitors without us being told so there was a we delay in us getting it. But that could have been me not understanding very well.”

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(Perth) - Posted 4 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this, such as the address and postcode of the property, i'll look into our processes and website. Please send the details to david@shepherd.co.uk Thank you.

Posted 4 years ago

“Charmed by Ross, he made me very comfortable with everything but obviously knew what he was about. Quite happy to chat for awhile after he had finished to talk about the market and buying and selling generally. Had used your company before when selling in Perthshire so would always recommend”

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(Inverness) - Posted 4 years ago

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Posted 4 years ago

“Topper of a lad that came round, efficient get on with the job in hand, everything went smoothly”

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(Fraserburgh) - Posted 4 years ago

“Readily contactable. Arrived for survey within stated time slot. I was a little surprised that the surveyor had not read the briefing notes beforehand, but that is personal preference. The survey was carried out on a Thursday forenoon, but the first draft was not issued until Tuesday morning. I understand that an it glitch behind the scenes was responsible.”

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(Hamilton) - Posted 4 years ago

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Posted 4 years ago

“Very professional and friendly service.”

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(Fraserburgh) - Posted 4 years ago

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Posted 4 years ago

“Professional helpful and efficient”

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(Inverness) - Posted 4 years ago

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Posted 4 years ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,328 reviews