Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Rating: 4.73

4.7 Rating 1,328 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

Info

4.7

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your help in everything you did. I would recommend you to anyone who asks me”

Helpful Report

(Hamilton) - Posted 1 year ago

“Very efficient and friendly surveyor, I received my report very quickly and was happy with his survey of my property.”

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(Dumfries Residential) - Posted 1 year ago

“Have used Sheperds on a few occasions over the years & have always been very happy with their service. Very professional. Absolutely no complaints 👍”

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(Ayr Residential) - Posted 1 year ago

“The most unprofessional service ever received - around a year ago, I entrusted Shepherds to help property manage a commercial property on behalf of my family. I'm based overseas and my requirements were simple - rent collection and be on standby if the tenant needed support. My initial agent was great - sandra was proactive and supportive. Then she left the organisation and I nor the tenant was not notified of this change. There was nobody local to support. Eventually Hilary Fleming comes on board - didn't bother to review the lease, or actually make any efforts to support timely rent collection or even respond to emails. Also couldn't help with insurance either. Escalated to Colin Campbell who noted my complaint (7th May) and promised " I will ensure that Hilary is aware of the need to respond promptly to communications from our clients, and to do so accurately.” Not much has changed instead of getting more attitude from Colin. Highly unprofessional which isn't like Shepherds when I've worked with them in a Corporate capacity. ”

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Posted 1 year ago

“Very efficient service provided”

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(Peterhead) - Posted 1 year ago

“We were very impressed by Daniel's manner and knowledge. He was very pleasant and helpful to deal with.”

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(Paisley) - Posted 1 year ago

“Shepherd's team responded very swiftly to our request for a Home Report. We found their inspection efficient, informative at times, and not at all intrusive. We received the draft report very quickly; and our request for a very small number of factual amendments was responded to equally promptly. Overall a very positive experience.”

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(Kirkcaldy) - Posted 1 year ago

“The booking was quick and efficient and the surveyor was pleasant and polite. He was able to complete his survey with the minimum disruption to the household.”

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(Edinburgh Residential) - Posted 1 year ago

“Very efficient & helpful. Everything explained to me & report was delivered on time.”

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(Motherwell) - Posted 1 year ago

“Being a landlord and selling a few properties wasnt prepared for the childish abuse and arrogant replies after receiving a home report valuation that seemed to be complete guesswork on the surveyors behalf, and will now be looking to take legal action, as its like dealing with arrogant teenagers and not professionals, this company take complaints as a joke, save your self some grief and find a professional company, as i will be from now on.”

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Posted 1 year ago

“Excellent, speedy, client-focused service and great communication throughout - I would thoroughly recommend Donal Henretty to any seller looking for an expert surveyor”

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(Edinburgh Residential) - Posted 1 year ago

“For the length of time he was in my house the fee was excessive. I think it's a rip off.”

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(Shepherd Chartered Surveyors, Perth) - Posted 1 year ago

“I found the staff at this business very helpful and a pleasure to deal with, the gentleman who carried out the survey was quick, efficient and happy to share his knowledge with me.”

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(Paisley) - Posted 1 year ago

Thank you so much for the kind words and 5 star rating -- We're delighted that you found our staff helpful and pleasant to deal with, and that the gentleman who carried out the survey was speedy and knowledgeable.

Posted 1 year ago

“An all round excellent service.”

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(Greenock) - Posted 1 year ago

Thank you, Ross and Linda, for giving Shepherd Chartered Surveyors a 5 star rating. We're delighted to hear that you were pleased with our all round excellent service. It is much appreciated.

Posted 1 year ago

“So easy to work with and got me exactly what I wanted”

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(Paisley) - Posted 1 year ago

Thank you so much, Alan, for your five star rating of Shepherd Chartered Surveyors! We are so pleased to hear that you have had such a positive experience with us - it is especially rewarding to hear that we were so easy to work with and delivered exactly what you wanted. Thank you for your kind words!

Posted 1 year ago

“Property was under valued - was valued on the rest of the street however house had been extended and upgraded unlike the rest of the street”

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(Aberdeen Residential) - Posted 1 year ago

Thank you for your feedback on Shepherd Chartered Surveyors.

Posted 1 year ago

“i thought it was criminally overpriced using government blackmail as an excuse to jack up prices .you used to get a reasonably priced valuation survey before this was imposed on sellers rather than buyers . i found the valuation a bit low for that street . the short term of its validity is also disappointing and doesn't represent value so overall my feeling are poor”

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(Dumfries Residential) - Posted 1 year ago

Thank you so much for your feedback. We sincerely appreciate you taking the time to let us know about your experience

Posted 1 year ago

“Survey was done to my expectations”

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(Falkirk) - Posted 1 year ago

Thank you, Elaine, for your 5-star rating of Shepherd Chartered Surveyors! We're so glad to hear that the survey was done to your expectations. We appreciate your feedback and thank you for choosing Shepherd Chartered Surveyors.

Posted 1 year ago

“Knowledgeable friendly Firm with excellent and extensive local market experience and a very efficient process. Wouldn’t hesitate to use again.”

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(Kilmarnock) - Posted 1 year ago

Thank you very much, Gail, for your wonderful 5 star rating of Shepherd Chartered Surveyors. We are delighted to hear that you had a positive experience with our knowledgeable, friendly firm, as well our efficient process and extensive local market experience. We would love to serve you again in the future and thank you for your review.

Posted 1 year ago

“Fast, friendly and professional company to deal with.”

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(Peterhead) - Posted 1 year ago

Thank you for your 5 star rating of Shepherd Chartered Surveyors! We are delighted that you were pleased with our fast, friendly and professional service.

Posted 1 year ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,328 reviews