Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Rating: 4.73

4.7 Rating 1,328 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

Info

4.7

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the surveyor was very personable when I saw the Short Survey I was surprised. He had not altered the report to acknowledge that I had taken up the carpets and stripped, sanded and polished the floors. In response to my NOT passing the survey and spending time writing to explain, I received a second version which was slightly altered. One section was undertaken so quickly that it made no sense. Linda, in Shepherd's office corrected it for me - she was very helpful. When I received the EPC I was very angry. I had told the surveyor I had put in underfloor insulation. This was acknowledged briefly, but page 1 stated that the buyers could improved the Energy performance by putting in underfloor insulation. I phone Shepherds again, spoke to Lynn, sent her a copy of the receipt from Ecoloongical Systems Ltd who supplied the materials for the insulation. She passed this on to another surveyor who phoned me, listened to me, acknowledged the problem and altered the EPC. The surveyor who came to my flat did a shoddy job and I ended up doing the work which he should have done. The women in the offi ce were great as was the surveyor who sorted it in the end. However, as a result, I would not recommend Shepherds to anyone.”

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(Dunfermline) - Posted 3 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 3 years ago

“I struggled a bit with the phone messages, not sure which number to press to order a home report and irritated not to have my call answered. Home report very clear as were instructions, thank you.”

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(Inverness) - Posted 3 years ago

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Posted 3 years ago

“The surveyor who came out was very courteous and professional and also followed the social distancing rules set out for the covid pandemic.”

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(Ayr) - Posted 3 years ago

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Posted 3 years ago

“We had a very positive experience. The surveyor who came to the house was both professional and helpful and we would recommend Shepherd Chartered Surveyors.”

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(St. Andrews) - Posted 3 years ago

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Posted 3 years ago

“Friendly and professional.”

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(Inverness) - Posted 3 years ago

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Posted 3 years ago

“Great service and very professional”

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(Kirkcaldy) - Posted 3 years ago

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Posted 3 years ago

“Mr Hall the surveyor was very professional. He was also very compliant with current COVID regulations. From my first conversation with him to the completion of the home report everything was clearly explained and I couldn’t recommend Shepherds enough.”

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(Glasgow South) - Posted 3 years ago

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Posted 3 years ago

“Overall the service was very helpful and professional. I was confused by some of the questions in the householders’ survey and was guided to answer as accurately as possible. The survey was carried out professionally and the follow up was very efficient.”

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(Falkirk) - Posted 3 years ago

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Posted 3 years ago

“Excellent service , made us feel at ease . Staff were excellent and answered all our many questions !”

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(Saltcoats) - Posted 3 years ago

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Posted 3 years ago

“Very professional and friendly efficient service.”

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(Fraserburgh) - Posted 3 years ago

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Posted 3 years ago

“I am not happy at all with the service. My property was totally undervalued by £30000. These type of properties are being sold for over £2000000 presently.l would never recomend anyone to use your company.”

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(Perth) - Posted 3 years ago

Posted 3 years ago

“Surveyor attended appointment punctually and carried out his role diligently and professionally. The report was completed within timescales and accurately outlined details of the property. No issues or complaints in this regard.”

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(Saltcoats) - Posted 3 years ago

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Posted 3 years ago

“I have used Shepherds many times now and will continue to do so. Professional and friendly service with all Covid restrictions observed. I would highly recommend - First Class!”

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(Inverness) - Posted 3 years ago

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Posted 3 years ago

“Excellent Service from Shepherd, the surveyor was excellent, and did a thorough review of property, extremely satisfied.”

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(Ayr) - Posted 3 years ago

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Posted 3 years ago

“I didn’t choose you, you where my chosen estate agents associate”

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(Saltcoats) - Posted 3 years ago

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Posted 3 years ago

“Great Professional service with accurate report all done within a short reporting time scale. First class.”

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(Perth) - Posted 3 years ago

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Posted 3 years ago

“Great company. Reacted very quickly to our request for a valuation. Report published timeously and accurately. Were very clear and concise regarding Covid management in order that their business was safe as well as occupants of our property. Great experience..”

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(Perth) - Posted 3 years ago

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Posted 3 years ago

“Highly recommended,”

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(Elgin) - Posted 3 years ago

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Posted 3 years ago

“Great service by both the surveyors and the office manager! Thank you for a smooth and fast service with a smile.”

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(Kilmarnock) - Posted 3 years ago

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Posted 3 years ago

“Second time I have used this company. The surveyor carried out the task quickly and provided some useful advice on the property which I was not aware of (it wasn’t my own house). After careful reading of the preliminary report a few corrections were made and the final report was produced.”

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(Falkirk) - Posted 3 years ago

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Posted 3 years ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,328 reviews