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Shepherd Chartered Surveyors Reviews

4.7 Rating 1,322 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

4.7

Based on 1,322 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Shepherd Chartered Surveyors 5 star review on 17th October 2021

Shepherd Chartered Surveyors 5 star review on 26th July 2021

Shepherd Chartered Surveyors 5 star review on 17th January 2021

Anonymous

Anonymous // 01/01/2019

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“Some aspects of the home report exaggerated matters beyond a reasonable level such as one floor board being loose and being designated as level 2.”

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(Hamilton) - Posted 3 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 3 years ago

“excellent service good surveyors reliable and turn up when they say they will”

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(Dumfries) - Posted 3 years ago

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Posted 3 years ago

“First class response, fast action and excellent service. All very professional.”

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(Ayr) - Posted 3 years ago

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Posted 3 years ago

“I needed a very quick home report and they done it incredibly fast for me and also the price of home report was very very good. I am extremely happy with the service. I strongly recommend this chartered surveyor and many many thanks to Luke for everything.”

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(Saltcoats) - Posted 3 years ago

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Posted 3 years ago

“nothing really to say”

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(Kilmarnock) - Posted 3 years ago

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Posted 3 years ago

“Got an appointment very quickly, Colin arrived early and was both very pleasant and efficient, as was the guy I spoke to to arrange the appointment. Report came through quickly and the whole process was smooth and hassle free.”

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(Falkirk) - Posted 3 years ago

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Posted 3 years ago

“Very pleased with the service we received. Polite and courteous surveyor who made the whole process easy. Would definitely recommend Shepherd's to anyone”

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(Inverness) - Posted 3 years ago

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Posted 3 years ago

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Posted 3 years ago

“Everyone was very professional and helpful. Any questions always answered Feel very happy to recommend them”

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(Greenock) - Posted 3 years ago

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Posted 3 years ago

“Excellent and with no hassle”

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(Perth) - Posted 3 years ago

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Posted 3 years ago

“Very helpful and efficient. Would recommend again and again”

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(Ayr) - Posted 3 years ago

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Posted 3 years ago

“The surveyor was quick and efficient when surveying our home.”

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(Saltcoats) - Posted 3 years ago

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Posted 3 years ago

“Easy to deal with and a quick professional service.”

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(Ayr) - Posted 3 years ago

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Posted 3 years ago

“The service from Craig McNight was very efficient and thorough. I was very pleased with the survey and Hope my property sells quickly.”

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(Dumfries) - Posted 3 years ago

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Posted 3 years ago

“Quick, first class job and on time. Surveyor was attentive, informative and respectful of the current Covid situation.”

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(Inverness) - Posted 3 years ago

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Posted 3 years ago

“Very pleased with service received - efficient, polite, prompt responses.”

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(Dumfries) - Posted 4 years ago

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Posted 4 years ago

“Very helpful and professional company , Ulga who did our survey and the reception staff are so very pleasant and explained everything we needed to know I highly recommend Shepherds chartered surveyors to all friends and family , were well impressed”

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(Elgin) - Posted 4 years ago

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Posted 4 years ago

“We are preparing to put our property on the market, which includes having a comprehensive home report and valuation. We approached Shepherd Chartered Surveyors, who were friendly and very helpful from the outset. They came within days to conduct the survey, and had it available for us within days of their site visit. Selling property is never an easy journey; we are very satisfied that the first step has been so efficient & pain free.”

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(Fraserburgh) - Posted 4 years ago

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Posted 4 years ago

“Great service and professionalism, the survey and home report provided, allowed us to quickly progress to the next stage of moving house.”

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(Glasgow South) - Posted 4 years ago

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Posted 4 years ago

“The Surveyor arrived at the property on time, and carried out his work in very professional manner. At all times he was courteous, carefully adhering to prevailing Covid-19 procedures. His Report was presented without undue delay, His valuation was in accordance with expectations.”

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(Dalkeith) - Posted 4 years ago

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Posted 4 years ago

“Once contacted, they organised an appointment for survey very quickly. Pleasant staff I had to contact the company to ask how to pay for the report when advised the draft was ready. I then had to contact the company to advise that I had paid for the report (they had not told me I would need to do this). The local office didn't seem to be able to track the payment easily although paid through their web payments. The reports come out from a different email address so easy to miss. This meant additional contacts to the company as I didn't realise that it had been sent out. More so the local staff couldn't confirm it had been sent out for 24 hours although had actually sent it out themselves. Once confirming the survey with a minor question/comment, both I and my estate agent had to chase Shepherds for contact. In the meantime (without the confirmed report) I was sent this email to rate the company before in my opinion the job was completed as I had not received the finalised report. This prompted me to chase the company for my report - because I don't expect opinion surveys to be sent before the job is final and I wondered whether I had missed the report being sent. Maybe a further disconnect between sectors of the company? I was given contact details for the surveyor direct which was helpful but should not have been necessary. To clarify the issue - the conversation took approximately one minute, this was following several days delay for something very minor and quick to resolve. This unfortunately meant that we missed the end of school holiday break time for listing the property. Confirmation of the report then took just over 24 hours but because it was emailed after 5pm closing time for the firm I stopped looking for it that day and I hadn't searched for the final report until the following morning. This again adding to delay in listing the house. The process took 3 weeks in total. I feel the communication could be improved - clients should be notified of the email address from which reports will come. Feedback should be faster and proactive. The company and their partner agencies/HQ should have better joined up access to expected/activity so that the local point of contact can easily access the client information re payments, progress etc from a single point. This survey does not allow for multiple means of communication with the company - both email, telephone and in person. Variable times for response from within the call , 24 hours, to several days.”

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(Inverness) - Posted 4 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 4 years ago

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Shepherd Chartered Surveyors is rated 4.7 based on 1,322 reviews