Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Rating: 4.73

4.7 Rating 1,328 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

Info

4.7

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and friendly surveyor who was efficient and professional.”

Helpful Report

(Aberdeen Residential) - Posted 3 months ago

Thank you so much for your fantastic 5-star review of Shepherd Chartered Surveyors! We're thrilled to hear that you experienced excellent service from our friendly surveyor, and we appreciate your recognition of their efficiency and professionalism.

Posted 1 month ago

“Once again a very professional service. Shepherds staff are pleasant and helpful and take the time to explain the process and discuss their findings. We wouldn’t use anyone else. They are first class.”

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(Peterhead) - Posted 4 months ago

Thank you so much for your outstanding 5-star review of Shepherd Chartered Surveyors! We are delighted to hear that you consistently find our service professional and our staff pleasant and helpful. Taking the time to explain the process and discuss our findings is something we truly value, as we want to ensure our clients feel informed and confident every step of the way. Your trust in us means a lot, and we’re thrilled to be your chosen surveyors. If you ever need our services again, know that we're always here to help!

Posted 1 month ago

“The surveyors were courteous and pleasant. They were at libert to assess the property. All in all they gave a fair assessment.”

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(Edinburgh Residential) - Posted 4 months ago

Thank you for your kind 4-star review of Shepherd Chartered Surveyors! We truly appreciate your feedback and are glad to hear that you found our surveyors courteous and pleasant.

Posted 1 month ago

“Arranged through my Agent but was booked and survey provided quickly. The portal they use to upload the reports is fantastic as you are kept informed of the process and can see the information and comment on it.”

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(Perth) - Posted 4 months ago

Thank you so much for your wonderful 5-star rating of Shepherd Chartered Surveyors! We appreciate your kind words and are thrilled to hear about your positive experience with our services. We are glad that your survey was arranged through your agent and that we were able to promptly provide you with the necessary survey. Our team takes great pride in delivering efficient and timely services to our clients. Moreover, we're delighted to hear that you find our portal fantastic. We designed it with the intention of keeping our clients well-informed throughout the process. We understand the importance of transparency and believe that the ability to view and comment on the information provided in the reports is crucial in ensuring a smooth and productive experience for you. Once again, we really appreciate your feedback and thank you for choosing Shepherd Chartered Surveyors for your survey needs. If you have any further questions or require any assistance in the future, please do not hesitate to reach out to us.

Posted 4 months ago

“Surveyor blocked the road despite the driveway being empty and large enough for 5 cars resulting in blocked traffic and delivery driver having to carry heavy loads for a longer distance. Surveyor refused to take off shoes or wear protective cover, advising both were against Health & Safety. Yet, it seems unlikely considering any other trades uses blue bags and do much more hazardous jobs. Surveyor was rude and made it a very unpleasant experience.”

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Posted 4 months ago

Thank you for taking the time to provide feedback on your recent experience with Shepherd Chartered Surveyors. We truly appreciate your input and apologize for the inconveniences you encountered during the survey process.

Posted 4 months ago

“Friendly. Efficient”

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(Dumfries) - Posted 4 months ago

Thank you so much for taking the time to give us a 5-star rating for Shepherd Chartered Surveyors! We greatly appreciate your positive feedback and are thrilled to hear that you found our services to be friendly and efficient.

Posted 4 months ago

“Very pleasant and cheerful surveyors. Made me feel at ease with the process.”

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(Falkirk) - Posted 4 months ago

Thank you so much for your kind review and for awarding Shepherd Chartered Surveyors with a fantastic 5-star rating. We truly appreciate your support and feedback. We are thrilled to hear that our surveyors were very pleasant and cheerful during the process. Making our clients feel at ease is one of our top priorities, and we are delighted to know that we succeeded in achieving that with you. We value your business and trust in our services, and we hope to assist you again in the future should you require any further surveying needs. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for choosing Shepherd Chartered Surveyors and taking the time to share your positive experience with us.

Posted 4 months ago

“Shepherds were very easy to deal with and knowledgeable. I had to call the office and the team were wonderful there too. Highly recommend.”

Helpful Report

(Dunfermline) - Posted 4 months ago

Dear Kirsty,Thank you so much for your fantastic 5-star rating of Shepherd Chartered Surveyors! We're thrilled to learn that you had a great experience with us. It's wonderful to hear that our team was easy to deal with and knowledgeable. We take pride in providing excellent customer service, and your kind words reaffirm that we're on the right track. We're also glad to hear that your interaction with our office team was wonderful. They work tirelessly to help our clients and ensure a smooth experience throughout the process. Once again, we really appreciate your recommendation. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Posted 4 months ago

“Megan was efficient, professional and friendly.”

Helpful Report

(Glasgow North) - Posted 4 months ago

Dear Martin, Thank you so much for taking the time to leave a 5-star rating for Shepherd Chartered Surveyors. We greatly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us.

Posted 4 months ago

“Efficient, professional service. Respect for our home whilst doing their job. Phone call updates regarding appointment times which is always helpful.”

Helpful Report

(St. Andrews) - Posted 4 months ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are delighted to hear that you had a positive experience with our team at Shepherd Chartered Surveyors. Efficiency and professionalism are at the core of our services, and we are glad that we were able to meet your expectations. We understand the importance of respecting your home while carrying out our job, and we always strive to achieve this balance. Moreover, we recognize the value of keeping our clients informed, and we're pleased that our phone call updates regarding appointment times proved helpful to you. Customer satisfaction is our top priority, and we're thrilled to know that we could assist you in a way that was convenient and beneficial. We are grateful for your trust in our services and look forward to serving you in the future.

Posted 4 months ago

“Efficient and professional”

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(Dundee Residential) - Posted 4 months ago

Dear Ross,Thank you so much for your 4-star rating of Shepherd Chartered Surveyors! We greatly appreciate your support and feedback.

Posted 4 months ago

“Very good service”

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(Kirkcaldy) - Posted 4 months ago

Thank you so much for your fantastic 5-star rating of Shepherd Chartered Surveyors! We sincerely appreciate your support and are thrilled to hear that you had a very good service experience with us.

Posted 4 months ago

“Shepherds allowed a total stranger with no knowledge of the property to fill in a questionnaire they were not asked to do. A HR has been produced. It took far too many emails to get an email address to contact for the person with only their first name along with the email address of another stranger. Total incompetence.”

Helpful Report

(Edinburgh Residential) - Posted 4 months ago

Thank you for taking the time to provide us with your valuable feedback regarding your experience with Shepherd Chartered Surveyors. We appreciate your willingness to share your thoughts and concerns with us. At Shepherd Chartered Surveyors, we strive to provide a seamless and efficient experience for our clients, and it is evident that we have fallen short of your expectations on this occasion. Your feedback is important to us, as it helps us identify areas in which we can improve our services.

Posted 4 months ago

“The visit from the surveyor went well, he was polite, friendly and courteous.”

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(Dumfries) - Posted 4 months ago

Thank you so much for your outstanding 5-star rating of Shepherd Chartered Surveyors! We truly appreciate your positive feedback and are thrilled to hear that the visit from our surveyor went well. We take great pride in providing excellent customer service, and it's always gratifying to know that our team members are polite, friendly, and courteous. Thank you again for your kind words and for choosing Shepherd Chartered Surveyors. We look forward to serving you in the future!

Posted 4 months ago

“very effeicient, can't fault their service”

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(Coatbridge) - Posted 4 months ago

Thank you so much for taking the time to rate Shepherd Chartered Surveyors with five stars! We truly appreciate your support and feedback.

Posted 4 months ago

“Several factual errors in draft report, however these were corrected once we pointed them out. Overall happy with the service.”

Helpful Report

(Dumbarton) - Posted 4 months ago

Thank you so much for your 4-star rating of Shepherd Chartered Surveyors! We truly appreciate your feedback and are delighted to hear that you were happy with the service provided. We understand that there were a few factual errors in the initial draft report, but we are glad that we were able to rectify them promptly after you pointed them out. Ensuring accuracy is important to us, and we strive to deliver the highest quality service to our clients. We are grateful for your support and look forward to serving you again in the future.

Posted 4 months ago

“I feel that the survey I had done by Shepherds served neither party. I have questions about the survey and was told by the office that the surveyor would contact me but that did not happen. The survey was approved by someone in the office (by mistake they say) We sold a very similar flat this year, which had a slightly less favourable survey, not by much, but was given a value of £5000 more, whilst prices rise. Consistency needs to happen here as people’s ability to get a full mortgage depends on what the home report says.”

Helpful Report

(Dumbarton) - Posted 4 months ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Shepherd Chartered Surveyors. We sincerely appreciate your honesty and for bringing these concerns to our attention. We would like to sincerely apologize for the inconvenience and frustration caused by the lack of communication from our surveyor. This is not the level of service that we strive to provide, and we truly regret any inconvenience this may have caused you.

Posted 4 months ago

“Very Good. I thought my proprty was worth a bit more than what was advertised.”

Helpful Report

(Aberdeen Residential) - Posted 4 months ago

Thank you for taking the time to give Shepherd Chartered Surveyors a 5-star rating. We truly appreciate your feedback and support.

Posted 4 months ago

“Very professional and everything well explained in relation to the surveying of the house. Paperwork completed quickly and always kept up to date..”

Helpful Report

(Musselburgh) - Posted 4 months ago

Thank you for your excellent 5-star rating of Shepherd Chartered Surveyors! We greatly appreciate your positive feedback and are thrilled to hear that you found our services to be very professional. It is our utmost priority to ensure that our clients receive a thorough explanation and understanding of their property survey, and we are delighted that you found everything well explained. Moreover, we understand the importance of completing paperwork promptly and keeping clients up to date throughout the surveying process. We continuously strive to provide efficient and up-to-date service to all our valued customers. Once again, we sincerely appreciate your kind words and the stellar rating you have given us. It was our pleasure to assist you with your surveying needs, and we hope to have the opportunity to serve you again in the future.

Posted 4 months ago

“Having delt with the local Dumbarton branch of Shepherd's Surveyors recently, I would highly recommend them for any potential opportunities. From the office staff to surveyor, they were extremely helpful explaining the entire process, courteous and professional throughout our engagement. They also supported us with a number of follow-up questions and always contacted us in advance to confirm our appointment.”

Helpful Report

(Dumbarton) - Posted 4 months ago

Thank you so much for your fantastic 5-star rating of Shepherd Chartered Surveyors! We sincerely appreciate your support and kind words. We're thrilled to hear that you had a positive experience with our Dumbarton branch. Your recommendation means a lot to us. From our dedicated office staff to our knowledgeable surveyors, we always strive to provide exceptional service and ensure that our clients are well-informed throughout the entire process. It's great to know that we were able to meet your expectations and provide courteous and professional assistance. We're glad that we could address your follow-up questions and ensure that your appointments were confirmed in advance. Thank you once again for choosing Shepherd Chartered Surveyors. We look forward to assisting you with any future opportunities you may have.

Posted 4 months ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,328 reviews