Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Rating: 4.74

4.7 Rating 1,321 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

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4.7

Based on 1,321 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Shepherds to provide a home report for my property recently. They guided me through the process with ease & I would recommend their services.”

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(Ayr Residential) - Posted 7 months ago

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Posted 7 months ago

“Very thorough.”

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(Dumfries) - Posted 7 months ago

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Posted 7 months ago

“Prompt service”

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(Dumfries) - Posted 7 months ago

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Posted 7 months ago

“Honest, courteous and timely available home report within 48 hours.”

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(Dundee Residential) - Posted 7 months ago

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Posted 7 months ago

“There was no problems, surveyor arrived and went about the job in hand. If anything was required I was asked, other than that no disruption to the home life.”

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(Aberdeen Residential) - Posted 7 months ago

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Posted 7 months ago

“Formulaic approach to single surveys and home report. One report is regurgitated and used again and again. Valuation is basically a finger in the air to see which way the breeze is coming from. Quick research to see what else has been sold in the area. No idea how to value individual properties in my opinion. Probably not much different from most Estate agents from my experience. Go with your own gut feeling as to a property valuation.”

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Posted 7 months ago

“The guy that surveyed my house didn't appear to know what he was doing and completely discount all my evidence and certificates to prove my house was sound! He was informed and shown the Electrical safety certificate completely a week before, gas fire and boiler (1 year old) serviced the week before, yet he never mentioned these and made a comment saying he couldn't verify their working order! Everyone that came to view wanted to know about the double glazing and roof thay he stated 'may need replaced' despite stating that the roof had no problems that he could detect with his equipment or see with his eyes, the double glazing although 12 years old was in pristine, clean, perfectly working order with no defects at all. I had to contact the estate agent to address these statements and they added something to the effect that I had paperwork for these but didn't retract initial statements. My house had hundreds of online views of this useless, expensive pice of fiction but it obviously put people off as I only had 16 viewings, everyone asked about the dodgy roof and double glazing (I showed them all my gas/electric certificates) but my responses were probably viewed with suspicion because, after all, this 'professional' had made the statement in writing that made them think they were going to have to immediately replace the roof and double glazing! Fortunately the person who put in a sensible offer has his builder come and inspect the roof and double glazing and guess what? Everything was fine! He also made a statement that there were crack in the walls but there was one crack inside a cupboard on an additional plaster wall that had been put behind the (removed ) water immersion heater tank and was not a wall that was part of the fabric of the building. He also commented about a possible blocked exterior downpipe from the gutter at the rear of the house(he missed the one in the front of the house!) Nothing I had reasonably asked to be removed from the home report was removed as it was only guesswork, not based on fact, they merely added a bit about gas/electric certificates might be available. All in all I felt that the man had forgotten to take notes as he went around and got back to his office and made everything up, it was almost as if he found very little wrong with the house but felt he needed to bulk up his report with pure conjecture and at the end of the day he devalued my house with his misinformation and pure guesswork. If I hadn't paid up front for this farce I would definitely not have paid for it ! There are over 200 houses the same age and older in the direct vicinity and still none have had to have their roof replaced so the statement that the roof 'may' need replaced is a ridiculous statement to include and I looked at other surveys for identical properties done by proper professionals and not one mentioned this inane supposition! One of these houses in the same small street sold for 40k more than mine and I know that this piece of fiction contributed greatly to my losses. I was so busy for the next year or so I forgot about my need to write a bad review until my friend just asked me about selling her house with the same estate agent and I had to strongly advise her to avoid them if they were going to use your company to do the survey!”

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Posted 7 months ago

“Very prompt and know their business. Friendly and informative while on site for both epc reports and home reports. Quick turn around with sending the reports”

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Posted 8 months ago

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Posted 8 months ago

“I worked with Kevin in the past and recently with Chris, and they were both absolute gentlemen and legends. I will definitely work with them again.”

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(Aberdeen Residential) - Posted 9 months ago

“Great customer service from start to finish, very impressed with how simple and straighforward the process was for instructing a home report.”

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(Ayr Residential) - Posted 10 months ago

“I have used this company before and found them to be excellent. From start to finish I was met with politeness and professionalism.”

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(Inverness) - Posted 10 months ago

“Extremly quick service, professional, polite and respectful.”

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(St. Andrews) - Posted 10 months ago

“Great service from start to finish, will use again in future for valuation ans survey of my home. Thanks”

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(Musselburgh) - Posted 10 months ago

Dear Gail,Thank you so much for your wonderful 5-star rating of Shepherd Chartered Surveyors! We truly appreciate your kind words and are thrilled to hear that we provided you with great service from start to finish. Thanks again for your support and recommendation. Best regards,

Posted 10 months ago

“Terrible he undervalued my flat by 10,000 and was rude , I wouldn’t recommend , i intend to complain to ricks”

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(Glasgow West End) - Posted 10 months ago

“prompt and efficient service”

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(St. Andrews) - Posted 10 months ago

Dear Mr & Mrs Maclean,Thank you so much for taking the time to leave us a 5-star rating for Shepherd Chartered Surveyors. We are thrilled to hear that you were satisfied with our services. At Shepherd Chartered Surveyors, we strive to provide prompt and efficient service to our clients, and your kind feedback reaffirms that we are heading in the right direction. We value your trust in us and will continue to work hard to deliver the best possible experience. Thank you once again for your positive review. Warm regards, Shepherd Chartered Surveyors Team

Posted 10 months ago

“Survey carried out very easily and the surveyor was very pleasant would use again without a 2nd thought”

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(Falkirk) - Posted 10 months ago

Dear Mrs Honeyman. Thank you so much for taking the time to give Shepherd Chartered Surveyors a 5-star rating. We truly appreciate your kind words and feedback. We are delighted to hear that your survey was carried out easily and that our surveyor was pleasant throughout the process. Providing excellent service with a positive experience is our top priority, and your satisfaction is a great reward for our efforts. Once again, thank you for choosing Shepherd Chartered Surveyors. Best regards,

Posted 10 months ago

“The home report couldn't have gone any smoother for us. Thank you.”

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(Stirling) - Posted 10 months ago

Dear Lisa,Thank you so much for giving Shepherd Chartered Surveyors a five-star rating! We truly appreciate your kind words and positive feedback. It was our pleasure to assist you with your home report, and we are delighted to hear that the process went smoothly for you. Once again, thank you for your support and trust in our services. If you ever require any assistance in the future, please do not hesitate to reach out to us. We would be more than happy to help. Best regards

Posted 10 months ago

“Bish, bash, bosh. Followed by an online verification. Jon done. Super efficient!”

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(Glasgow West End) - Posted 10 months ago

Dear Mr Gibb, Thank you so much for your fantastic 5-star rating of Shepherd Chartered Surveyors! We appreciate your kind words and are thrilled that you had such a positive experience with us. Best regards, Shepherd Chartered Surveyors Team

Posted 10 months ago

“The surveyor spotted a cracked downpipe at the back of my property. He left without informing me of this issue and I only found out about it when the report came through. I had it fixed immediately but it could have been fixed days earlier if he had pointed it out.”

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(Dundee Residential) - Posted 10 months ago

“Very efficient and quick”

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(Aberdeen Residential) - Posted 10 months ago

Dear Mrs Edgar, Thank you so much for taking the time to rate Shepherd Chartered Surveyors with 5 stars. We greatly appreciate your feedback and are thrilled to hear that you found our services to be very efficient and quick. Best regards,

Posted 10 months ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,321 reviews