Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.95

5.0 Rating 738 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

5.0

Based on 738 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company and excellent service. Straightforward and competent staff.”

Helpful Report

Posted 7 months ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. I’ll be sure to pass on your positive review to the team! If we can help with anything else, please do not hesitate to get in touch. Kind regards, Emily

Posted 7 months ago

“I initially requested information back in early June. I was contacted by Emily who went through the options for my grand childrens investments that were available to me. Emily was very clear & concise & patient while i made the decision of which product to choose. I successfully opened the 2 Bonds, one for each of the grand children. Very happy with the service, no pressure, just clear friendly assistance.”

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Posted 7 months ago

Hi Adrian, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. I will be sure to pass this on to Emily, and should you need anything else from us, please do not hesitate to get in touch. Best wishes Becca

Posted 7 months ago

“Top service. ISA application was completed within ten days. Very helpful lady during my request for info about the ISA, over the phone. I would highly recommend Sheffield Mutual.”

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Posted 7 months ago

Hi John, We’re so glad to hear about your good experience with us, and we’re delighted that you would recommend us! Thank you for sharing your thoughts and experience in your review. Please let us know if we can be of any further help! Kind regards, Emily

Posted 7 months ago

“Did asked in good time. If, at no cost to me, it helps others it has to be a 5* winner”

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Posted 7 months ago

Hi Ken, Thank you for your review, we really appreciate the feedback! If we can help with anything else, please do not hesitate to get in touch. Kind regards, Emily

Posted 7 months ago

“Very fast to reach out and help with after my IFA made the initial contact. Friendly, helpful and patient when I needed time to do some reading before deciding on a product. Professional advice and guidance from Emily who has quickly set everything up. It is great to see a company who offers options to those who would rather set up an account over the phone instead of on-line. Would highly recommend.”

Helpful Report

Posted 7 months ago

Hi Jessica, Thank you for leaving us a great five star review! I will be sure to pass this onto Emily. Please do not hesitate to get in touch if you require any further assistance. Best wishes, Becca

Posted 7 months ago

“Friendly, as you would expect, quick and efficient with it”

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Posted 7 months ago

Hi, Thank you for your 5 star review. It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. Kind regards, Emily

Posted 7 months ago

“Very friendly staff. Good products. Keep up the work!”

Helpful Report

Posted 7 months ago

Hi Paul, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Please let us know if we can be of any further help! Best wishes, Emily

Posted 7 months ago

“Emily was exceptionally helpful & talked me through the various options ensuring I had a good understanding of the product I required before i committed to anything. Very good customer service. Thank you.”

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Posted 7 months ago

Hi Gill, Thank you for leaving our team a fantastic review! I will be sure to pass this onto Emily. Please do not hesitate to get in touch if you require any further assistance. Best wishes, Becca

Posted 7 months ago

“Had a telephone call from Sam Lee, today on a follow up to my enquiries regarding Children's Tax Exempt Savings Plans. What a pleasure to receive fantastic customer service. Sam was extremely helpful & friendly & took time to explain our options. A financial adviser recommended this society and I am pleased he did.”

Helpful Report

Posted 8 months ago

Hi Mrs Wright, Thank you for your great review! At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Sam to give him the recognition that he deserves. Please do not hesitate to get in touch if we can help with anything else. Best wishes, Emily

Posted 7 months ago

“First time customer. Excellent service, informative and very personable. Easy and efficient process to start our plan.”

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Posted 8 months ago

Hi Mandy, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Thank you for choosing Sheffield Mutual. Best wishes, Becca

Posted 8 months ago

“I am making an ISA transfer to Sheffield Mutual and have had exemplary customer service from Jena and Beverley in that team. They have progressed thoroughly and telephoned me to confirm receipt of documents and funds. This level of service is rarely, if ever, found elsewhere in my opinion and is most refreshing.”

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Posted 8 months ago

Hi Martin, Thank you for your positive review, we are glad to hear that Jenna and Bev provided great customer service. I will be sure to pass this on to them. Thank you for choosing Sheffield Mutual. Kind regards, Becca

Posted 8 months ago

“Called today to open a child tax exempt savings plan. Having dealt with other institutions, I was convinced that it would be a laborious experience. How different it was dealing with Sheffield Mutual Society. Emily was efficient, polite and patient. All was dealt with within ten minutes. All my questions were answered calmly and with a glimpse of the knowledge held about the product. A pleasant and rewarding experience.”

Helpful Report

Posted 8 months ago

Hi David, Thank you for sharing a wonderful review of your recent experience. We are committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you! If we can be any further help, please do not hesitate to get in touch. Best wishes, Becca

Posted 8 months ago

“Had a call today from Emily. She was a joy to deal with. Efficient, helpful and very friendly. Never experience anything less than first class customer service from Sheffield Mutual.”

Helpful Report

Posted 8 months ago

Hi Louise, We are glad to hear that you had a positive experience when dealing with Emily, we have passed this feedback on to her! Thank you for taking the time to leave such a great review. Please let us know if we can be of any further help! Kind regards, Becca

Posted 8 months ago

“A business that can be relied upon.”

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Posted 8 months ago

Hi Gordon, Thank you for taking the time to leave a fantastic review. I'll be sure to pass it on to the team! Best wishes, Becca

Posted 8 months ago

“A good job done well by people that care.”

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Posted 8 months ago

Hi Ken, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual are committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Best wishes, Becca

Posted 8 months ago

“Megan was very friendly and the request was dealt with seamlessly.”

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Posted 8 months ago

Hi Mr Britton, I'm glad to hear that you found Megan to be friendly and you were happy with our service! If we can be of any further help, please do not hesitate to get in touch. Best wishes, Becca

Posted 8 months ago

“Emily was very helpful and informative. The whole process was quick and easy to set up. Great experience.”

Helpful Report

Posted 8 months ago

Thank you for your five star review, we really appreciate the feedback/your comments. We made sure to share this review with Emily. Regards, Becca

Posted 8 months ago

“Emily was very helpful easy to talk to and easy to understand. Informative about products available and given the time to make a decision. Very pleased with everything.”

Helpful Report

Posted 8 months ago

Hi, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. We made sure to share this feedback with Emily to give her the recognition that she deserves. Kind regards, Becca

Posted 8 months ago

“Prompt response and efficient”

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Posted 8 months ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. Best wishes Emily

Posted 8 months ago

“Really easy to set up my new Sustainable ISA. Glad there are companies which are looking at ethical investments with great returns and un-matched customer service.”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Emily

Posted 8 months ago

Sheffield Mutual Friendly Society is rated 5.0 based on 738 reviews