Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,875 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We asked Sharps to design a desk / bookshelf unit. We were pleased with the design and felt although the cost was more than we expected, if you want quality you have to pay for it. The fitters did a great job however within two years the front edge of the desk started to wear away exposing chip board underneath. As there was a 12 year warranty we felt reassured that Sharps would deal with it so we contacted them and sent photos when these were requested. We were then stunned when Sharps stated this was normal wear and tear and not covered by the warranty. We have bought many pieces of furniture over the years but have never had the edging on the side of desk or table wear away like this and so felt the material used could not fit have been for purpose, especially as the desk only gets used occasionally. Sharps told us if we wanted a better quality desktop we would have to pay for it but after further conversation they agreed to supply a replacement worktop if we paid for the labour. We felt that if ‘fit for purpose’ materials had been used in the first place, the repair would not have been needed so having already paid Sharps a substantial amount for the unit we decided to decline the offer rather than pay them more money. The end result is we have an unsightly desktop unit with all the edging worn away along the front. There are also some other issues with the unit such as the plastic imitation wood material covering the recess draw lifting away and some of the shelves are starting to bow so all in all we are very disappointed and won’t be buying furniture again from Sharps.”

Helpful Report

Posted 10 months ago

“Im shocked that they allow the designer/planner to cherry pick customers and carry out works feeding off them. Don't use them its sub-standard and done by cowboy builders and Sharps who are correct its nothing to do with them im shocked they allow this to happen and have no control over them. The product was installed as planned but the quality was not great, it seems this is normal then they send around a real fitter to correct all the incorrect actions. poor joints rough cut pieces of wood and loose light wires are just to name a few. but saying that they did have no bother ordering parts and getting these issues sorted but at the inconvenience of the client. Double check the quality of your product we have missing back to the Lockers which were spotted in the 2nd visit and to you and I would spot this too easily. we then noticed no backing boards in all the wardrobes and then advised this is an optional extra if only the sale man had sold this as we had no budget and wanted the bedroom of our life all singing and dancing but ended up with MFI I think IKEA might even be a better option. very disappointing looks good on the outside but does not tick all the boxes. My daughter's room was the cheaper option but ended up with a better fit and our master room was let's just say it was disappointing. so before you part with 20k on bedroom furniture shop around and choose wisely”

Helpful Report

Posted 1 year ago

“It was finally good to get our wardrobe after 4 months. Delayed due to error by designer. Even the delivery was a mess due to poor planning. Fitter was great. Wasn't pleased we had to get rid of rubbish though. But after completion of build there was a glaring error. Someone at Sharps had revised our design. Despite complaining, Sharps have never given any explanation as to who was responsible. Never apologised, never even offered to correct it. Their customer service is appalling. Worst I have ever encountered. They just take your money and run. When we do a fitted wardrobe in next bedroom we will most certainly look elsewhere. Very sad state of affairs for what we regarded as meant to be a leading brand. Dealing with Sharps proved to be a time consuming and stressful experience.”

Helpful Report

Posted 1 year ago

“Oleh, our fitter did an amazing job and worked two days non stop to deliver. However, Sharps is not worth the money. For these prices, I think the quality is not that good and the customer service is just horrendous and unreacheable. All they care about is the payment. Fitting day was not respected as they outsource this service and had to find someone new when the first fitter did not come. Email of installation did not mention that it's one day for delivery and 2 days for the installation. I was always assured that this will be done in 2 days but it has been done in 4 (3days + 1 lost day when the fitter did not come), all while the bedroom is condemned as you need to empty it for the installation. No words of excuse or nothing. Even better, after the installation, the rubbish is not collected on the day and the "nice" lady on the customer service told me that this is how it is done and they can only arrange it after final payment and that because of bank holiday, the rubbish can be collected on Tuesday (we are Friday).”

Helpful Report

Posted 1 year ago

“Installer, Colin Malcolm, did a 1st class job when he arrived. Unfortunately he had to follow on from the appalling customer service offered by Sharps office personnel. They were only interested in ensuring that the payment was made ASAP and couldn't care less about the client and their needs. Sharps not to be recommended.”

Helpful Report

Posted 2 years ago

“The delivery man was very very rude and lie he said no one was at in which that was a very big lie he came in the house then went away and said he knocked the door for a while they did not start onthe date they would they said it would take 2 days they only did I had to keep phoning they about the rubbish which is still here at my house they were only interested in their money I am still waiting for the rubbish and my 12 yeas guarantee that's form the 16 of March now April they said they sent it to my email I had to keep changing my shift the fitter was good I had so much stress that I would never use this company are recommended to any one i have got a anther bedroom to sort out but I would never use them again I am still waiting for the email a link for the rubbish to be taken away”

Helpful Report

Posted 2 years ago

“Installer eventually arrived on fourth date quoted by Sharps and was only on site for one hour and eighteen minutes when a text message was received from Sharps about the final balance payment.This is typical of Sharps, don't worry about the client just get the CASH!! Wouldn't recommend use of Sharps as their behaviour is most unedifying for a national company.”

Helpful Report

Posted 2 years ago

“The company never tells you that your room/house will have to be transformed into a workshop where the engineers will cut, saw, sand, and prepare all the parts for your wardrobe from scratch. As with any other furniture company, after two visits during which all the measurements were taken, designs, colors and materials discussed, and papers signed, we were expecting the order to come flat packed, ready to be installed. The first red flag was raised when the delivery of huge MDF sheets came at 7:00 am with no prior email, call or any other notification, just a knock on the door on the early morning of the 30th December. So we had to celebrate New Year and live with that pile of materials in the bedroom for nearly a week. Next red flag was the engineer who came on the 3rd January with tons - and I am not kidding! - of tools, converting the bedroom into the workshop. So instead of just assembling the wardrobe he was cutting the parts from the big sheets right there and then. He is now on his day two, with dust flying all over the house, my husband and I having to sleep on the sofas in the living room, and I am not even sure if he will finish by the end of today. The guy is doing a great job, amazing precision and accuracy, but I did not expect my bedroom to become a workshop, I didn't expect we'll have to vacate the room, it is almost impossible to work due to cutting / sawing / drilling noises and I am not happy that my whole family has to breath in the mdf dust. If I knew this is the way they operate, I wouldn't place an order with Sharps. So I would only recommend going ahead with them if you are able to stay elsewhere while they are building everything (and double- and triple-check everything: for example, my signed-off designs were listing five shelves, but the engineer's copy has only four and only four have been delivered).”

Helpful Report

Posted 2 years ago

“The savaya was brilliant. The designer although lovely booked me in for things that couldn't be done. For example the color ways I had chosen could not be done in the style that I had chosen, But he didn't tell me this. The surveyor had to spend a lot longer with me as we re did the whole thing.”

Helpful Report

Posted 2 years ago

“The sales person came at the appointed hour and we made a decision to place an order with him on the same day. He was leaving on holiday within a day or 2 Sharps rang to take a deposit and a surveyor visit was booked. On arrival he asked for “the paperwork” but we had been left none and -upon ringing the office - it turns out they didn’t have any paperwork either. The surveyor’s visa was therefor futile and we had to start the process again. I subsequently forwarded an email that the sales rep had provided me for insurance purposes (flood claim) and based on that another surveyor was sent a few weeks later and the process was concluded. However, we were desperate for this installation to take place and this lack of “paperwork” caused at least a 2 weeks on what otherwise might have been achieved for an installation. Ironically, the sales person, seeing our plight, and recognising we had previously used Sharps for 2 other bedroom installations, said that he would do all he could to prioritise our prefer so that we could get “our life back” asap. The opposite has been the reality. I am very disappointed with Sharps performance in this instance for the following reasons: 1. Nobody would explain why the paperwork problem arose, despite me asking more than once. 2. Nobody has apologised for the mess up and the consequent delay in installation 3. Despite the sales person’s “promise”, there has been NO attempt to give any priority to our order This has been a poor & disappointing performance by Sharps and I strongly feel an explanation, apology and offer of some compensation for the delay should be forthcoming.”

Helpful Report

Posted 2 years ago

“One if the wardrobes quoted for was not possible on second survey so waste of my time. Your initial survey staff need more training.”

Helpful Report

Posted 3 years ago

“One if the wardrobes quoted for was not possible on second survey so waste of my time. Your initial survey staff need more training.”

Helpful Report

Posted 3 years ago

“After 4 month of wait, my wardrobe was fitted last week. Wardrobe in design look great, but the installation is pathetic. 1) Alignment of out frame is poor. You don't expect that after spending almost £4k on wardrobe. 2) Mirror panel in 2 of the sliding door is lose and it will get worse by time 3) Shelves looks flimsy, not a quality you world expect from high-end company 3) Fitter let my room messy and dirty with saw dust 4) All shelves were full of saw dust, which i have to spend hours in cleaning. 5) Sliding door were dirty from inside, which i cant notice. when these door rubbed over my hanging clothes, it made all of them dirty. There are tough to clean as there is no space. when i reported this to sharps, the gentlemen asked me, why don't you clean yourself. Yes i cleaned it after paying hefty sum to you and requesting to clean areas where i can't reach. My suggestion, never go with Sharps, poor installation, poor customer service and poor quality.”

Helpful Report

Posted 3 years ago

“Sales professional was excellent. Not pushy at all. The design visit following wasn't so great. He seemed impatient and used design jargon rather than layman's terms which made collaboration difficult. Maybe he was having a bad day.”

Helpful Report

Posted 3 years ago

“Took ages to take their rubbish away. Took 3 months to install. Gave us a good initial price but after changing the order, price seemed very expensive. Poor customization options.”

Helpful Report

Posted 3 years ago

“The designer was perfectly pleasant and drew up plans I was happy with, BUT he advised me of timelines that were grossly incorrect - meaning I'll have to wait an additional two months for installation. Had I known the true timeline before paying the deposit I likely would have looked elsewhere. Sharps is EXPENSIVE, but I paid the premium because I was promised installation within 6-7 weeks. I feel cheated. No-one at Sharps gives a sh*t. Still waiting for a call back from their customer services, it must be at least 3 weeks now. Not good enough Sharps.”

Helpful Report

Posted 3 years ago

“Poor design. Made from cheap chipboard. Drawers not supported with spine for increased structure. Doors don't close properly. Would not buy from them again”

Helpful Report

Posted 3 years ago

“The services had been satisfactory until I was calling the customer services line to understand a bit more of the so called "provisional installation week". I had called around 1ish and waited half an hour to have told that most of the staff are having lunch time. When I finally reached a member of staff around 3pm, I was told that they are unable to confirm the exact delivery and installation date until 2 weeks from the estimate, which is provisional. I was also asked NOT to call to follow up even if I don't receive a call by mid-June which is quite bizarre. The lady was quite unhelpful and raised her voice a bit - I was rather surprised given all I was expecting are the estimated delivery and installation dates so that I can arrange the schedule for other fitters and also to apply for a day off at work. This is totally not what I am expecting given the cost of the bespoke wardrobe and their positioning as a premium market player.”

Helpful Report

Posted 3 years ago

“I will say that now they are finished I do like the look of my wardrobes, but the process was a complete nightmare. Fair enough, everything had to be taken out of the bedroom and distributed around the house. King sized mattress on the landing, etc. The job was meant to take two days so that would have been fine, but we had to live like that for FOUR weeks. The surveyor was incompetent. The two wardrobes were not positioned symmetrically on either side of the chimney breast, so the fitter had to move one of them. Then a side wall went into one of the wardrobes, which I had been specifically assured would not happen, blocking off some of the space to the side. That all took two weeks to resolve, with very poor communication about when the replacement parts would be delivered. As soon as it was signed off and I tried to put things in the wardrobes I found the integral shoe rack was unusable. Customer services only responded to my multiple calls and emails when I wrote a formal letter of complaint and threatened to take it further. Even then, they did not keep me in the loop. It was two more weeks before that was resolved and I could finally move things back in, because I did not know whether the remedial work would necessitate emptying the room again. Don’t believe the claim on the website that the parts arrive already cut to size. They don’t. There is industrial scale sawing and cutting, and the room is filled with sawdust. Then you have to dispose of the offcuts yourself. In our case, 5 heavy refuse sacks full. Take my advice, get a local joiner instead.”

Helpful Report

Posted 4 years ago

“Not a great product for the price paid. The design to best utilize the space was very poor initially and had to have a fitter back to make "modifications" on what the designer had initially suggested. The first fitter also managed to damage the ceiling while fitting the door. Didnt even have the decency to own up to it which I probavly would of said not a prolem and repaired myself Size of exterior frame is way to big compared to other competitor wardrobes I've seen...total waste of space. Hinges are very poor quality, very small, constantly squeak even after lubricating, non adjustable, and dont allow the doors to fully close. Also the "wood" is just laminated chipboard. Not a bit of hardwood insight. Weve since had another room fitted by a rival local company. The rival was cheaper, produced a far superior design and end product for the same sized space. Wont be going back to sharps ever again.”

Helpful Report

Posted 4 years ago

Sharps Bedrooms is rated 4.0 based on 2,875 reviews