Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,873 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“2 appointments made 2 no shows.Will go elsewhere .”

Helpful Report

Posted 4 years ago

“1. Despite 2 designer visits and one from Sharps' surveyor no one noticed that one of the designs couldn't work. 2. Their fitter did extensive damage to a newly painted bedroom and broke a light in the hall. 3. When this was pointed out to Sharps they offered us half the cost of repair and insisted that we go to Retail ADR if not happy. 4. We did - and won. 5. The whole experience has taken nearly a year to resolve 6. No one has ever apologised 7. NOT recommended”

Helpful Report

Posted 4 years ago

“I wasn't happy with my first design when I saw it on the computer. I notified Sharps and the acted promptly. They sent someone the same week to do another drawing.”

Helpful Report

Posted 4 years ago

“Mr dudman we have just had a bedroom furniture fitted by them I must say there surveyor turned up with an awful attitude regarding our skillen ceilings saying oh I get the awkward jobs . Great attitude not then they sent out someone to oversee his work twice still not really explaining anything . Tried calling customer service who never seem to get back to you . And this all happened before covid 19 . We have finally had them fitted by a really nice person probably the only good thing about them was the fitter . Only we have to wait for doors to be made til they are complete . They are not forthcoming with information and really poor customer service so be warned there brochures look the part but the company is not . One unhappy customer.”

Helpful Report

Posted 4 years ago

“In 2002 I had a Sharps bedroom fitted in a property I had just bought. I spent time visiting their showroom and I was happy that the product I was buying was of good quality. In 2018 I sold the property and the bedroom wardrobes looked brand new. I recently moved to another property and contacted Sharps for a quotation. I was expecting the same high-quality product as before. The quotation was higher than I expected but I felt it would be worthwhile for a quality product. The showrooms weren't open and the 'salesman' had no samples but I felt that I couldn't go wrong with this 'quality' product. How wrong could I be? The wardrobe doors look cheap and plastic. I couldn't believe that a great product 20 years ago could go downhill so much. I wish I had gone to Ikea for wardrobes as I probably would have had a better product for a fraction of the cost. Very disappointing experience and I would never buy from Sharps again. On a positive note, the fitter was great. He was clean and tidy in his work and knew what he was doing.”

Helpful Report

Posted 4 years ago

“I was told a fitter would be arriving on a given day a Wednesday to fit the wardrobes . Arranged time off work for the work to be done then gets a phone call Tuesday to tell me it’s been delayed until Thursday . Asked to speak to a manager this was refused. I said I wanted to cancel the order as your not fulfilling the contract and told that’s not possible . So now I have lost holidays for no reason and have waited months for the fitting. Whilst I accepted that some of the delay had been caused by COVID I am unhappy with further delay wasted holiday and been given the brush off. Do not touch this company absolutely disgusted before they are fitted”

Helpful Report

Posted 4 years ago

“Cheep veneered chip board is used for the interior shelving Interior Lights that you have to wave your hand under for them to come on. Then they stay on too long after you close the door and the hilarious thing about them is, they are stuck on with double sided sticky tape that comes un stuck after a few days so the lights fall down. “Soft closing Doors” what a joke they don’t even close. The customer service guy I spoke to was rude and subservient, I paid £5,600 for these wardrobes I will NEVER EVER use Sharps again and I will not be recommending them either. I am disgusted to say the least.”

Helpful Report

Posted 4 years ago

“Horrendous. Would not buy from here. I had a design consultant come out to quote me for some cupboards. The sales person didn’t show me any of the samples and immediately started going on about taking a 25% deposit. She had a bullying manner and asked that I do not tell sharps I had said I dint want to proceed today and lie and say I didn’t answer the door?! She said I was lucky to have her as some of her colleagues would have been a ‘Rottweiler’ with me. She said why have I come I could have been at home with my family? She drew up some scribbles and came up with a nonsense quote which she said she’d do as a favour? Eh? Completely awful couldn’t wait for her to leave. Actually felt pretty shocked for the rest of the day. Not the ethics in a company I look for when making a purchase.”

Helpful Report

Posted 4 years ago

“Had an extremely bad experience with sharps! The sales person that came out to see us named Jonny was so rude and arrogant and made us feel like the wardrobes are too expensive for us to buy! He did not even measure one of the two bedrooms and gave us a quote by mere estimation without showing us any drawings or designs! We were told everything is available online if we wanted to have a look! My husband and I are completely put off and will not be using them!”

Helpful Report

Posted 4 years ago

“Very professional on all levels, looking forward to having our units fitted in July.”

Helpful Report

Posted 4 years ago

“Design visit - Simple / fast / very helpful Survey - Simple / fast - confirmed installation date and explained process - looking forward to the installation in 4 weeks time”

Helpful Report

Posted 4 years ago

“The surveyor was efficient, polite and explained everything. Could not have done better.”

Helpful Report

Posted 4 years ago

“Very efficient, helpful and good advice. Marcus was excellent at recommending the design and adding features. The surveyor was first class.”

Helpful Report

Posted 4 years ago

“Designer was prompt, courteous and respectful as visit took place during COVID 19. He was very attentive which meant we got the design we wanted. The young surveyor was clearly passionate about his work and provided us with a 3D CAD plan which was amazing. We have used Sharps on three occasions and would not hesitate to use again if required.”

Helpful Report

Posted 4 years ago

“My visit was very professional....Steve I think it was was incredibly polite and left me feeling very happy that I had chosen Sharps.”

Helpful Report

Posted 4 years ago

“Very poor value for money, fitted lights are on a movement detector and only come on if you wave your arms around and they don’t automatically go off when you close the doors either. when I complained I was told that’s just how they are (Put up with it) and for the amount that I paid I expected better. Be warned that the wardrobes don’t come with backs so if you don’t paint before ( which they recommend you don’t ) then you have to paint afterwards. Again for the amount paid you would expect to have the backs supplied. Altogether a total rip off and I wish I’d gone elsewhere.”

Helpful Report

Posted 4 years ago

“A very bad experience. From our experience the salesman was very quick to chase for money but failed to do their job. We were mid-sold product by the salesman so he could close the sale and when we raised this with the company they refused to accept responsibility. We have paperwork showing what we had requested (signed by both parties) and this wasn’t what was delivered. This is a company that doesn’t own it’s mistakes. If you’re looking for great customer care then I wouldn’t recommended them at all”

Helpful Report

Posted 4 years ago

“Do not believe their guarentee. I had bedroom units installed in 2016. Three of the PIR activated LED lights fitted have failed, they remain permantle on. I have phone once and emailed three times and not received any follow up or support. So remember their guarentee come to nothing.”

Helpful Report

Posted 4 years ago

“My mother in law wanted new bedroom fittings. I told her not to invite Sharps as I had read previous negative reviews. However she insisted. The designer/sales/ marketing guy turned up 2 days late. He was none of the above. Shabby and smelt of alcohol. He told my mother in law what she needed. Did not listen to one word she said The price for a triple wardrobe 19,100 and that was including a “big discount”. He wasn’t prepared to offer any other discount. Now my mother in law isn’t to be messed with. She told him plainly to never darken her doorstep again. Their practices are disgraceful. It appears the products are substandard as is their service. How on earth are they allowed to continue trading?”

Helpful Report

Posted 4 years ago

“AVOID! Awful service, designer came in with limited resources to show the design and style of wardrobes. The person was not helpful at all when it came to design, stood waiting for us to talk and not give a run down of there designs or service. Further to this, he would only show previous customer paper drawings and not proper designs online. I'm shocked there is no bespoke software they have so you can visualise your design, even the most basic companies have this. Further to this, I was quoted £10k for 5 door wardrobe, apparently they gave 50% off from this and I wasn't allowed to negotiate price until I confirmed I would go ahead. Even more ridiculous and ill mannered, I was in full flow conversation speaking to the designer and he ignores me and picked up his ringing phone. He also made comments like "why should we negotiate the price you're not going to order" and had bad attitude. Wanting us to spend £5000 over a 15 minute conversation and was almost offended we asked about the price. To conclude, thoroughly disappointed in this company, my expectations were so high, a bespoke service I was excited but you're better off going to Ikea. Level of service is poor, the wardrobes may have been a good finish but its all about the service and from todays experience this company has none of it.”

Helpful Report

Posted 4 years ago

Sharps Bedrooms is rated 4.0 based on 2,873 reviews