Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,866 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of Sharps!¬I falsely thought they were a firm you could trust-how wrong can you be! I was going to have my spare bedroom decorated and wanted to have the old fitted wardrobe removed first and a new one fitted, so I thought Sharps would be a good company to do the job. Their designer, Kevin came and suggested someone to take out the wardrobe which was in situ. He gave me the number and told me to ring him and when he had done the job to let Sharps know so their surveyor could come and check the work before the fitters came. I did as he said and after Peter had taken out the wardrobe, got the surveyor back to check the work. The surveyor said that it hadn't been done correctly and some plastering should have been done to finish it off as their was a hole where you could see the ceiling and the framework should have been plastered. He said Peter should have known this or been told this and he took photos of the job and sent them to Kevin and also rang Kevin, explaining the problem. They agreed Peter needed to come back and do the plastering. This was arranged. He did come back-what a mistake! He obviously couldn't plaster-it looked like he'd thrown it on. It was a mess! I had to insist to Sharps that they sent the surveyor back. H e was shocked when he saw the mess Peter had made of it! He took photos again and sent them to Kevin. He said to me that I was right to send for him. Since then I have had to spend a lot of time contacting Sharps because they don't contact me and try to get something done about this! Sharps say it is nothing to do with them!!! One of their employees suggested I get this man to remove the wardrobe and I would never have signed a contract with Sharps to have their wardrobe if they couldn't have had the wardrobe taken out for me and now they are trying to get out of it and everyone at Sharps has passed the buck to someone else and now it has come back to Kevin again who has always insisted that I have 'his friend' Peter back for a 3rd time to give him another chance. Well, surprisingly, I have refused. I have spoken to a lot of people about this and not one has said I should have Peter back!! Eventually, I spoke to Susan in Customer Services (I had to ring her, although she had been made aware of the problem, she had made no attempt to ring me-so much for their customer relations!!) she said that she wasn't fully aware of the problem, she on part only knew some of it. Well, if she was doing her job properly she should have made herself fully aware of the problem as she later had to admit to me that it was 'serious'. Despite this, though passed, she ended up passing it back to Kevin!!!!!!! Are they all under Kevin's thumb or frightened of him in Sharp's. I am beginning to wonder what sort of hold he has over them all!! One thing she said which was very interesting was that there is someone else that they recommend to do the taking out of wardrobes (Kevin has always said he doesn't know anyone else but Peter, so this is a lie) and that Kevin's Boss has been told to recommend this person-Andrew, so Kevin would have been told about him by his Boss! The plot thickens. On Friday, after speaking to Customer Services, I was harangued by 4 mobile calls from Kevin. I answered the first, but when I realised that he was just going over the same ground about having Peter back, I wouldn't answer any more as he was stressing me out. I have had enough of his bullying tactics. I am not a well person and suffer from stress and stress related illnesses so I can well do without this. Sharps please take note! I shall be asking for compensation for all the stress you have caused me. If you don't want to suffer as I have and have all this hassle!!! stay well clear of Sharps. YOU HAVE BEEN WARNED !”

Helpful Report

Posted 7 years ago

“Stress all round. Surveyor contradicted the salesman's design. Delayed twice on the fit (after making work arrangements around it), Left all their mess and materials outside our house for a week - and only got it removed after numerous calls. The women in the Wolverhampton office was rude, unhelpful and unapologetic on all their mistakes. Not worth the price. Big mistake as will be going elsewhere for the other rooms”

Helpful Report

Posted 7 years ago

“Ridiculous pricing, terrible service. I cannot rate them low enough - shame their isn't a zero stars option! Don't be fooled by half price sales and 15 or 25% off on top. They don't publish prices and I am sure double them to allow for "offers". Visiting staff unhelpful and shop staff don't listen and have little or no product knowledge. Avoid at all costs!”

Helpful Report

Posted 7 years ago

“I have had to stick nearly every door and drawer edge. Shape did not want to know as the 7 year guarantee had just ended. I find it unacceptable that something so expensive should only last 7 years.”

Helpful Report

Posted 7 years ago

“Got a great design sorted very happy .”

Helpful Report

Posted 7 years ago

“Rep came out to measure and the ideas for layout. He had not brought samples with him and said he would them send in the post. Another appointment was made for Him to return and to come out with his design layout. It was to be a large order for two bedrooms. One week later the samples still had not arrived. The day of the appointment, he failed to turn up and no one had made contact with me to say that he was not coming. After numerous telephone calls over three days, I was constantly reassured the Rep would call me. He never did. Finally I got a call back from the office who pursued him. Eventually he did telephone me all apologetic. His excuses was that he had forgotten to register the appointment, so he made apologies for forgetting. The samples eventually arrived but were very poor. So were useless. I felt that if this was the type of service at the beginning, can you image what the rest of the service would be. I am trying to find another source in this area. Nr Ipswich suffolk. Any suggestions please.”

Helpful Report

Posted 7 years ago

“I will make a comment on completion of the contract. The representative Martyn and the surveyor Clive were excellent and very professional. Thank you.”

Helpful Report

Posted 7 years ago

“The designer was very helpful and professional.”

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Posted 7 years ago

“Very professional and friendly Designer who knew his product. Not pushy.”

Helpful Report

Posted 7 years ago

“A very nice Rep called and informed me that my wardrobes are in their half price sale. Yippee I thought to myself. Rep quoted me for three sliding wardrobe doors, one being a glass one. The inside of the wardrobe would have drawers for extra storage. Price nearly £7,000. I said to the Rep "are you telling me this wardrobe originally would be nearly £13,000, I could buy a new Kia car for that price?" He did look a bit sheepish at my comment. Then said he could bring the price down to £6,000 if I ordered that day. All I could think was, looking at my original wardrobes, was no way are they worth nearly £13,000. Did not order on the day. Had Hammonds come to quote who quoted £5,9991. No pressure to sign on the day and Hammonds Rep did say that they did not do half price sales. Phoned the Sharps Rep to say would not be requiring them to fit wardrobes, he immediately came down £800. I asked why he had not quoted this price in the first place and he said it was Company Policy to get as much money out of the customer as possible. The next day I thought "well we cannot take any money with us" so phoned Sharps Rep and booked an appointment within the next two days, after arranging to have money transferred from savings account to current account. The next day I looked on the Sharps Reviews and was so shocked at all the negative ones that it really un-nerved me. The Fitters make the wardrobes in ones bedroom, so one can imagine all the dust, when we had a kitchen and bathroom fitted from Leeks the Fitters used our garage to work in. So ........ yesterday cancelled Rep as have decided my three glass existing sliding wardrobe doors look rather nice. I have posted this just for other customers to be aware that there is no such thing as a half price sale and Rep always quotes high, it is only when one decides not to order then they take £800. off of the (half price!!) which was quoted.”

Helpful Report

Posted 7 years ago

“We are happy with all the help and suggestions we were given.”

Helpful Report

Posted 7 years ago

“The gentleman was on time, smartly dressed, listened to what we would like and then advised us on the practicalities.”

Helpful Report

Posted 7 years ago

“Your reps were helpful and efficient, and arrived at the time arranged.”

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Posted 7 years ago

“Good design offered and estimate accepted.”

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Posted 7 years ago

“Excellent customer service, the Representative (Phil) is extremely polite and happy to help,! Expert advice given and alit of attention to detail, will use again”

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Posted 7 years ago

“Design consultant had a load of experience and advice on what we were looking to achieve. Really happy with visit and how easy the ordering process is. He explained what the next step was and that also helps.”

Helpful Report

Posted 7 years ago

“Excellent service from start to finish - personal touch with a "Not a Problem" ethos. Would definitely recommend to anyone considering fitted furniture in the future.”

Helpful Report

Posted 7 years ago

“Sharps were engaged to build wardrobes in two bedrooms after a few design sessions. Sharps sent the packages to our house on friday and a very rude fitter on Monday morning who threatened to walk away from the job as my wife was delayed by 5mins after doing a school run even though it was conveyed to him. Following a call to customer service he decided to stay and do the job. Turns out Sharps sent wrong size sideboards and wrong dimension doors. Sideboard turned up on time for the job to be completed but doors did not. following saturday was agreed for someone to come fix at 9am. Following multiple calls all morning to find out what happened to fitter we were told at 2pm that no one will come so they will send someone on Monday. By this time we had lost 3 days waiting for deliveries and fitters. Eventually doors are fitted but he doesnt have all the other tools to complete the job so another guy is gong to come, that means another day off from work! fitter turns up completes the job then notices that drawers are not built correctly - another day of waiting for delivery and then another day for fitter!! I honestly can say that this has been the most painful experience I have had with any firm till date- I would suggest that do take this as a warning of the pain you will get from asking SHARPS to build your wardrobes.”

Helpful Report

Posted 7 years ago

“Discussed my requirements made suggestions altered sizes where reqd.”

Helpful Report

Posted 7 years ago

“This was our 4th installation so expected usual good service. Surveyor had problems with the cad system and estimated the job to take 3 days. The fitter arrived late every day, used an extension lead meant for the installation for his own tools, overspilled into the landing and another bedroom and took almost 4 days to complete the job, meaning we had to rearrange the carpet fitter. There was a damaged worktop and the headboard was the wrong one, p!us the interior mirror was smeared. A week later another fitter corrected the problems. We were unhappy with the corniche, as previously we had had it fitted to the ceiling. The one we had chosen looks ridiculous where it is, but the fitter said they don't fit it to the ceiling any more! Wish we had known this from the outset. We paid a lot of money and feel we got very poor service for it. We asked to discuss what has happened with an area manager but nothing has been forthcoming.”

Helpful Report

Posted 7 years ago

Sharps Bedrooms is rated 4.0 based on 2,866 reviews