Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,866 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Sharps is very unreliable. I booked a first appointment on Thursday 14 th July at 1.30 pm and I no One turned up in slough. This company made me plan my day around my appointment.!!! I rang sharp and lame excuse someone had Covid but they didn’t ring to cancel to let me know .. again appointment. Made 17 th Sunday at 4 pm i spoke to staff member and we re arranged .. the staff member was in slough around 11 Am and thought she could fit me in!! But I was at work so She couldn’t be bothered to drive all the way back to slough!for 4 pm!! ! I was too naive to understand all this again appointment made 22 friday today !!! 11 am I worked my day around this apointment and someone in office said it wasn’t put on the system.. the real reason why the designer didn’t turn up today is because something closer and better came along!! For sharps that’s more profitable so It wasn’t worth them coming to my appointment in slough Incase I didnt want to buy their products !! I wasted my time on this company !! I rang sharp office again and thankfully cancelled 25 th July 6.30 pm . How would sharps like it if customer wasted their time !!??”

Helpful Report

Posted 2 years ago

“I had wardrobes fitted in February and they still haven’t been finished the workmanship was poor as the quality considering I paid over £5000 for them I’ve had excuse after excuse for the delays I wouldn’t recommend anyone else having them installed.”

Helpful Report

Posted 2 years ago

“Account number 6Y9007 Worst experience with Sharps, never use them. We ordered an office room fit out and wardrobes for 3 bedrooms. Each time an installation job was booked in, it was delayed. First installer did a rush job, subsequent installers didn’t turn up, or were not briefed on the requirements. There were several cancellations and uncoordinated delivery of materials. Original estimate for 10 days effort took 10 months and there are still outstanding installation issues. Despite being patient and providing access for multiple remediation attempts to take place, Sharps took for granted our flexibility and goodwill. They are not good for any kind of managed installation, quality of work was very poor eg wrong colour panels, wrong design, shelves not evenly spaced out, shoddy finishing. Installation managers appeared on site attempting to fix things, however only made promises they couldn’t follow up on. We will never use big brands again. A smaller company would have done a much better job than this. Waste of time dealing with this company, they cannot be trusted. Account number 6Y9007 for reference. See attached photos which show just some of the installation issues and negligence”

Helpful Report

Posted 2 years ago

“Initial visit to store was pretty disappointing. I visited the Cheltenham store to have a look at what was on offer & in the hope of talking to someone who would be able to give an indication of what the design I wanted would cost. Store was tiny & the sales assistant(?) didn't really appear to know much about what she was selling (not sure that selling is the right word as she couldn't even give me an indication of price). Had a quick look around & she booked in a designer to visit. Overall feeling underwhelmed at this point as I'd made a special trip out just for this. A few days later, met Jasmine (my designer) at the house. She had a measure up & we worked through a design together, she was more than happy to go back over & change things & look at different options. More than happy with the service Jasmine provided, just not keen on how the business model works. Jasmine is only able to carry small material samples around in the car which makes it hard to try & fully visualise what's going to be installed - this is where being able to get a basic design done in store would be more beneficial in my opinion. Only after spending over an hour going through this process was I finally able to be given an a price, which was only valid if I agreed to go ahead there & then. Otherwise I'd lose one of the discounts that had been applied which i believed equated to around £700, so not a small difference. Again I understand the business model & why they would do it that way but when you're about to spend thousands of pounds, it would be nice to have a bit of time to consider your options. They could easily give a 7 day time frame & (as long as no changes are needed) allow for the contract to be agreed & paid for by phone/email/online. Anyway, agreed to go ahead with ordering & Jasmine sorted the paperwork & took initial 25% Deposit. Later that day I received a phone call to book in the surveyor. About 3 days later, I met the surveyor on site. I can't remember his name but a pretty uneventful visit. He just had to do a check that what had been designed would actually work & fit in the space available. No problems here, I just left him to it & then had to sign a couple of bits. He was on his way with installation booked around 8 weeks later (w/c 13/6) with a note on the system that I'd like sooner if possible. Around 6 weeks later, email received to confirm delivery & installation date as well as take the second payment (65% of total). Delivery confirmed for the Friday before installation (10/6), this all happened without a problem. Text received the day before with a 3 hour delivery window with two vans turning up the following morning to deliver. Installation was booked to start the following Wednesday (15/6). Received a call after delivery asking if the installer could start on Tuesday instead (no problem). Received another call & email later the same day asking if he could start Monday afternoon (confirmed on the Monday no problem) Dawid (installer) arrived at around 1.30 on Monday, returned Tuesday just after 8am until about 4-4.30. Returned on the Wednesday around 8am & finished up & gone by around 2pm. Dawid gave a quick run through of the wardrobes when done & final payment of 10% had to be made online. No problems with Dawid at all, he was happy to get on with his job so left him to it. After completion, all waste was left in a pile in my front garden & was told that a waste collection had been included free of charge as I'd spent over £5k. Collection has been booked & hoping it will be gone today but be prepared to have a pile of waste for a couple of days after completion The product - I'm happy with it, there are a couple of bits that aren't perfect but nothing that will bother me too much. There's a join in the framework around the doors top & bottom due to the length of the wardrobe but I was made aware of this at design stage. Also, the sliding doors are handless which I like but due to the soft close it can be awkward to open the doors that are set back. Installation was only finished two days ago & haven't started using them yet so can't comment on usability/long term performance. Overall happy with the final product. Would be happy to use the majority of the team of people I dealt with again. Value for money - I spent a lot more than I was expecting to spend but didn't really know what to expect. I feel I could have found an alternative for quite a bit cheaper. Would I buy from Sharps again - yes if the price is right (assuming my experience using the wardrobes is good). However, now I know how their business model works, I would definitely shop around elsewhere first though & try to get more of an idea of layout/design sorted before the designers visit”

Helpful Report

Posted 2 years ago

“Very efficient & arrived promptly”

Helpful Report

Posted 2 years ago

“The savaya was brilliant. The designer although lovely booked me in for things that couldn't be done. For example the color ways I had chosen could not be done in the style that I had chosen, But he didn't tell me this. The surveyor had to spend a lot longer with me as we re did the whole thing.”

Helpful Report

Posted 2 years ago

“The sales person came at the appointed hour and we made a decision to place an order with him on the same day. He was leaving on holiday within a day or 2 Sharps rang to take a deposit and a surveyor visit was booked. On arrival he asked for “the paperwork” but we had been left none and -upon ringing the office - it turns out they didn’t have any paperwork either. The surveyor’s visa was therefor futile and we had to start the process again. I subsequently forwarded an email that the sales rep had provided me for insurance purposes (flood claim) and based on that another surveyor was sent a few weeks later and the process was concluded. However, we were desperate for this installation to take place and this lack of “paperwork” caused at least a 2 weeks on what otherwise might have been achieved for an installation. Ironically, the sales person, seeing our plight, and recognising we had previously used Sharps for 2 other bedroom installations, said that he would do all he could to prioritise our prefer so that we could get “our life back” asap. The opposite has been the reality. I am very disappointed with Sharps performance in this instance for the following reasons: 1. Nobody would explain why the paperwork problem arose, despite me asking more than once. 2. Nobody has apologised for the mess up and the consequent delay in installation 3. Despite the sales person’s “promise”, there has been NO attempt to give any priority to our order This has been a poor & disappointing performance by Sharps and I strongly feel an explanation, apology and offer of some compensation for the delay should be forthcoming.”

Helpful Report

Posted 2 years ago

“Excellent service. On time with the appointments booked. Friendly and professional.”

Helpful Report

Posted 2 years ago

“The lady in the sharps showroom was very helpful indeed. The designer came out within 2 days he was great . Few weeks later the surveyor came out and wanted to change our design, which we wasn't really happy with . We waited weeks for the fitters to come out and fit the bespoke wardrobes. They spent 3 hours scratching they heads and decided they couldn't work out how they build them up . They had to walk off the job . I was so upset and disappointed and didn't know what was happening. There was £20.000 worth of wardrobes in a pile on the floor . They told me someone would ring me . I waited and waited and in the end I rang the fitting department and I got a lady on the other end of the phone , who wasn 't interested in what i had to say . I ended up having a argument with her as she would listen to me , she just spoke over me . I am a customer who as paid alot of money . Customer service rubbish northern fitting department. Another surveyor came out 2 days later measured it again and printed more pics off for me . The next day I rang them up at less 3 times as before, they told me that the following Monday a fitters will be at my house . So I took more time off work for this to happen and was excited. The following Monday came and no fitter turned up . Once again I rang up 4 times and got promised someone will ring me back . Hours later I got a phone call and got told they will look into it all for me and will get back to me . I dont hold up any hope . I am sat in my house and I dont know when my wardrobes are getting fitted. 🙃 Thanks northern fitting department. You are unhelpful, and have saff that need to go on a course to learn how to talk to customers . Please learn from my experience. I am stuck with a pile of wardrobes and I don't know what is going to happen next . Great job done sharps . (NOT)”

Helpful Report

Posted 2 years ago

“I went into the showroom and was surprised at how helpful the assistant was. She was very professional, very knowledgeable about the service Sharps could offer. An appointment was made for Sunday, 2 days time, for a designer to come and measure. The designer was female - what a joy. So many people who have done work in our house are male. She had a lovely idea which changed our minds about wardrobes. Everything was measured, planned and priced. The next visit from the designer was brilliant too. The space was measured and everything placed carefully. A date was set and we were informed how things would be. A wonderful and easy service thank you”

Helpful Report

Posted 2 years ago

“Excellent service. Good product knowledge”

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Posted 2 years ago

“Friendly and helpful salesman.”

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Posted 2 years ago

“Informative and helpful representative”

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Posted 2 years ago

“Very friendly and helpful on time for the appointment”

Helpful Report

Posted 2 years ago

“Paul Talbot designed my bedroom it’s fabulous can’t wait for fitting in August this will be my third sharps bedroom and Paul is by far the best designer we had”

Helpful Report

Posted 2 years ago

“Paul Talbot designed my bedroom it’s fabulous can’t wait for fitting in August this will be my third sharps bedroom and Paul is by far the best designer we had”

Helpful Report

Posted 2 years ago

“Paul Talbot designed my bedroom it’s fabulous can’t wait for fitting in August this will be my third sharps bedroom and Paul is by far the best designer we had”

Helpful Report

Posted 2 years ago

“Absolutely brilliant really client friendly”

Helpful Report

Posted 2 years ago

“Paul Talbot designed my bedroom it’s fabulous can’t wait for fitting in August this will be my third sharps bedroom and Paul is by far the best designer we had”

Helpful Report

Posted 2 years ago

“Both design rep & surveyor were extremely polite, friendly & efficient. Neither tried to influence us in our choices other than to highlight practical aspects the resulted in a cost saving whilst giving us the design we require.”

Helpful Report

Posted 2 years ago

Sharps Bedrooms is rated 4.0 based on 2,866 reviews