Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,866 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Lack of after sales service. Hated one of the wardrobe set ups from when it was fitted. Hinges broken and I rarely use the door. So disappointed. Wouldn't buy from them again.”

Helpful Report

Posted 5 years ago

“Good quality product and fitted well but shocking customer service. Some parts were damaged that the fitter noticed. Waited all day for parts to turn up to be told when I rang them that there had been a mix up. They then sent the fitter the fit the parts that wernt delivered yet. The seat pad was then made the wrong size so had to wait another 2 weeks. In total I wasted 2 days waiting around for no reason to then to be told the best they can do as compensation in £150 off. The communication was dreadful, we were constantly chasing things up our end but they called straight away when payment was due. For the amount of money we spent we expected good customer service and it was far from it. Wouldn’t recommend.”

Helpful Report

Posted 5 years ago

“well we had very nice guy come out do all the measurements and then a survey guy whould come out and check what he had put down on paper work the the surver came out and first thing he said was ours doors wont fit In the space that is there as we dont make to order different sizes and then said a small side wall whould need to come away to make room for there doors of which was on the first guys report then got told i need to take out all the shell in both rooms well the first guy seen that i had my arm up in a sling so was going to do no work do we have only just moved here and been living out of cardboard boxs for 3 weeks so we ended up cancelling the order and getting a refund of our deposit and no compensation for now going to to go with some one else to do the work wand having to wait another 6 weeks living out of cardboard boxs well they are opposite another company in Aberdeen called dm designs who came out and sorted all the work out thanks to them sharps bedrooms are poor sell manship whould never go to them again”

Helpful Report

Posted 5 years ago

“Excellent service and helpful suggestions”

Helpful Report

Posted 5 years ago

“MY GOD how this company has gone down hill in 10 years and nobody cares and all you speak too is people that speak over you and are condescending, they haven't got anything right from selling or over selling in our case, to Survey been incorrect to materials been delivered damaged (on 3 occasions the same piece of furniture) to the material being different in the rooms but it is the same style just a different colour, to be told the colour means that the material is different which is total rubbish.........amazing how they want the money up front (THERE IS A REASON FOR THIS) the only person that has been any good was the fitter and following the drawings he had to make numerous adjustments, ordered in April just finished last Friday unbelievable, I will be doing everything in my power to ensure nobody purchases from Sharps again, they are well over priced and the materials are no better than a normal DIY place at very expensive prices, half price sale so that meant that our furniture was originally £32,000 no way. Disgusting throughout the whole process”

Helpful Report

Posted 5 years ago

“I done the wardrobes recently but they made different colour it was completely different from my choice . When I called them , they didn’t take any responsibility and they lied . Now, I’m gonna complain them to CAB . The worst company I ever seen . I am saying to everyone don’t go to the that company . You will be so regret .”

Helpful Report

Posted 5 years ago

“Very disappointed with this company. They promise a purpose built and individual wardrobe. The end door of the wardrobe is not flush with the side wall panel. According to customer service area manager we signed the drawings but this was not brought to our attention by the designer or surveyor and there is nothing written on our paperwork or a key to the drawings. I was told by the installer and service manager that it is just the way it is despite an independent carpenter reviewing it and saying there is no reason it is built in that way. Very expensive, poor customer service and once they have your money there is no negotiation. Do not buy from them.”

Helpful Report

Posted 5 years ago

“Absolutely Disgusted ! If I was to write everything that went wrong, this review would never end. Sales person told us we could have everything we wanted that we discussed so we SINGHED (but she lied). Surveyor told us that we cannot have what we discussed with her because the measurements did not add up to fit the spaces (he also lied). We were not happy with this so we called sharps, we arranged for both surveyor and sales to come out together to find a compromise (only the surveyor turned up and lied again). We agreed to what was discussed even tho it was not what we had originally wanted (we compromised). We were messed about with what days the fitter will arrive, nearly a week after the delivery work finally started. OR NOT, they had ordered the wrong stuff, they had measured incorrectly so items were too small. 2.5weeks later work was completed, for what was meant to be a 2 day job. The fitter was brilliant! However he had to alter what we discussed with the surveyor as it wasnt going to work. When the surveyor showed us the computer design's We questioned the look of drawings, we were told the they were not correctly depicting the design. Every time we spoke to customer service they returned to the comment "but that's what you singhed off on", which was false according to the information provided from the surveyor. There were many other mishaps that we haven't mentioned.”

Helpful Report

Posted 5 years ago

“Lovely and finished today. The third Sharps bedroom in this house. One of them 25 years old and still looking fresh. Liking the more modern minimalist look and colour range plus the extra fittings. Local courier somewhat less efficient with a special delivery but after chasing it turned up in time for your fitter.”

Helpful Report

Posted 5 years ago

“The design consultant was helpful and gave us good advice.”

Helpful Report

Posted 5 years ago

“Our designer was very pleasant and gave us good advice, which we took into account. When shown the design on the laptop it looked really good, it was just what we wanted.”

Helpful Report

Posted 5 years ago

“We spent more than 3 hours with Marcus and he was a good listener in order to facilitate better use of our space in the bedroom. We started off with a minimum and he got us to consider other aspects of storage and use of the bedroom. For example, we had not considered drawer space and even a seating area near the en-suite bathroom to sit and dry yourself! He encouraged us to be more creative, even with door furniture!! Thanks, Marcus!”

Helpful Report

Posted 5 years ago

Author didn't leave any comments.

Helpful Report

Posted 5 years ago

“Absolutely fabulous visit from Hannah. Really professional and talked through all the options available to us. Thoroughly recommend.”

Helpful Report

Posted 5 years ago

“We were fortunate to be allocated Moj as our designer. He had some good ideas and was able to answer all our questions. Equally, Chris our surveyor had a good eye for detail ensuring that the final design met our expectations. Installation is underway as I write this and the whole job, from initial shop visit to installation, will have been completed in one month to the day. Top service Sharps, well done and thank you.”

Helpful Report

Posted 5 years ago

“Surveyor was very knowledgable, thorough and very helpful.”

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Posted 5 years ago

“Excellent service throughout the whole procedure and fully explained by the Sharps representative.”

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Posted 5 years ago

“Horrible fitting, they use unskilled staff. They left dust all over the house and all their rubbish around. They left a hole in my carpet and are refusing to do anything about it.”

Helpful Report

Posted 5 years ago

“Excellent attention to detail, plus excellent passionate people with good knowledge and experience”

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Posted 5 years ago

“I cannot believe what I have just heard. I have had my bedroom fitted and completed today but unfortunately the touch doors did not remain closed so open at all times. The fitter agreed that the magnet was not strong enough and not to worry he would get more and put them. Oh No the unpleasant lady at Sharps said they would never shut regardless of another magnet and that basically that's the way it is because the doors are too heavy!!!! well she did go on to say that she was not a technical person but they would not be doing anything but she would kindly get BOB to call me to explain. They have my money and they are not interested I will be going to see my solicitor if it does not get resolved as they are not fit for purpose. PLEASE DO NOT FALL INTO THE SAME TRAP AS I HAVE WARDROBES THAT NEVER WRE GOING TO CLOSE SHE TOLD ME . I WILL BE TAKING THIS FURTHER AFTER I EVENTUALLY SPEAK TO BOB IF HE EVEN EXISTS. BE WARNED BE WARNED BE WARNED BE WARNED”

Helpful Report

Posted 5 years ago

Sharps Bedrooms is rated 4.0 based on 2,866 reviews