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Sharps Bedrooms Reviews

4.0 Rating 2,866 Reviews
75 %
of reviewers recommend Sharps Bedrooms
4.0
Based on 2,866 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Sharps Bedrooms Reviews
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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023
"Linda"
Sharps Bedrooms 5 star review on 11th July 2023
"Beccy Barker- Smith"
Sharps Bedrooms 5 star review on 18th December 2019
Margaret Marshall
Sharps Bedrooms 5 star review on 13th January 2019
Carey
Sharps Bedrooms 5 star review on 13th January 2019
Carey
Sharps Bedrooms 5 star review on 13th January 2019
Carey
Sharps Bedrooms 5 star review on 20th November 2018
C Johnston
25
Anonymous
Anonymous  // 01/01/2019
We originally ordered our fitted bedroom furniture back in April 2023. The first installation was arranged for 3rd July. The furniture arrived prior to this date, being delivered without packaging; not surprisingly when it was opened it was damaged. I submitted an email complaint outlining the concerns along with photographs of the damaged pieces of furniture. The furniture was fitted on 5th & 6th July and we were told that the fitter would be returning the following week to “finish off”and caulk. The fitter advised that he didn’t have any caulk the same colour at the furniture so this had been ordered. This wasn’t particularly ideal and we would have expected this to have been ordered and arranged prior to arrangements being made as it meant arranging more time off work/arrangements to be at home. Once the furniture was fitted the quality was very very poor and items damaged, scratched, scuffed and chipped etc. We requested these were replaced. Fitter should have returned 10th to rectify, didn’t come until 12th July, again more time off work to accommodate. We still weren’t satisfied and to be honest, the work was very bodged by wax and caulking; not acceptable when paying almost £5000. We requested this be fully rectified and replaced. This included dinted wardrobe doors, scratched door handles, chipped shelving, unfinished plinth and damaged worktops. A 3rd fitter was arranged to rectify the issues which brought more concerns. Some items weren’t delivered prior so the fitter couldn’t do the work as arranged and the pieces of furniture that was delivered were yet again damaged. Not only was this highly frustrating, at almost 35 weeks pregnant and causing lots of additional and unnecessary stress and anxiety, it resulted in us having to cancel our decorator twice at this point, with no consideration from Sharps. On the 24th August we had a 4th fitter arranged to come and re-fit one of the worktops on some of the drawers that had been damaged both once in packaging, and secondly caused by the previous fitter. As soon as the fitter opened the piece of furniture he could see it was damaged and suggested he wouldn’t be satisfied to fit it. We agreed and I explained I would contact Sharps once again to discuss. In between the 4 fitters being arranged to supposedly rectify all the damaged furniture between the beginning of July and end of August, we had a visit from one of the installation managers to check the damage, quality of furniture and fit and report this. It didn’t seem to make a difference because on each occasion when items of furniture were delivered, they were damaged (even though some were wrapped and packaged with “quality checked” written all over them; quite worrying! In addition to this, lots of excess waste material from all the damaged pieces of furniture that wasn’t able to be fitted was just dumped in the garden. I requested this be removed by Sharps, to which they arranged. During the whole process we had to make numerous arrangements to have 9 days off work/be at home for the furniture to be delivered and then the fitters to complete the work. In the main, the fitters were very apologetic and professional and the damage to the furniture and inconvenience wasn’t down to them, however we did find it quite alarming when we questioned all the dirty marks once left on the wardrobe doors to be told “oh that will come off with one of those magic sponges, you can get them from B&M”. After the final fitter came out we had decided enough was enough. I was almost 37 weeks pregnant at this point and our room still wasn’t decorated due to us having to cancel 3 times to accommodate the installation of the furniture. Certainly not ready or fit to welcome a newborn! We made many phone calls and communicated via email, spoke to lots of different colleagues at Sharps; some offering contradictory information in terms of our 12 year warranty for example (being told at one point that if we “chose” to keep the damaged worktop on the drawers then our warranty on this piece of furniture would be void), along with one colleague telling me “well you’ll be on maternity leave so be at home anyway for when the fitters need to come” (this was when I was explaining how inconvenient and frustrating it had been to arrange time off work to be at home for the furniture to be delivered and then fitted on separate days etc) and submitted a final complaint requesting this be investigated. Initially the outcome was that they offered us £200 off our final balance of almost £500, which I had explained to them previously , and on many occasions that I would not be paying the outstanding balance. We received an email from one of the customer service managers who had reviewed the case and acknowledged that this was unfair & pretty much an insult. They therefore increased their offer of wavering the balance and offering a £50 cheque - which we had to chase because after weeks it hadn’t arrived. We weren’t satisfied with this outcome in all honestly but didn’t want anything more to do with the situation. We would absolutely not recommend using Sharps to anyone considering having fitted furniture. The quality of the products has been exceptionally poor, the installation very average when it hasn’t arrived damaged and the overall service quite astonishing for such a reputable company.
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Posted 1 year ago
Complete rubbish sold me a mirror that can’t be fitted now are Iv been threatening with court as I don’t want to pay the £600+ I own them , as work is not Finished the have said they would give £250 off for the pice of the mirror not the service I payed for
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Posted 1 year ago
We recently had some wardrobes and chests of drawers fitted in our dormer bedroom. The space was difficult to design and fit, but the fitter we had, Craig Renton, was really good. He worked hard for 3 days and did a fantastic job. He ran through everything before he left and explained how to remove the drawers if needed. Sharps arranged for the waste to be collected, except fir anything we wanted to keep. We’re very pleased with the result.
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Posted 1 year ago
No cushion provided for window. Seat
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Posted 1 year ago
very good finish,top class work,stuart the fitter very friendly and professional
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Posted 1 year ago
Brilliant service from everyone
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Posted 1 year ago
We love our wardrobes and the fitter was brilliant. The reason we haven’t rated it with 5 stars is to do with the handles - one door didn’t have any, we were expected to wedge our fingers behind a door and prise it open! I requested a handle for that door and was sent one to attach myself. That solved the problem, but we were surprised they had thought the original design was ok. Since then, one of the handles on another of the doors keeps falling off. It is surprising in what is an otherwise quality product.
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Posted 1 year ago
Extremely satisfied with the finished product, which was built to our exact requirements. Everything was dealt with in a very professional manner and all the staff were very friendly and helpful. Would have no hesitation in recommending.
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Posted 1 year ago
Very proffessional from start to finish. Very nice people and a great job done.
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Posted 1 year ago
It is just what we needed in limited space.
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Posted 1 year ago
Everything went well from the initial phone call right through planning, delivery and installation
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Posted 1 year ago
Love my new bedroom furniture ,well made and the service was first class.
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Posted 1 year ago
Our bedroom furniture is amazing. The workmanship is very good and I love the colour
Sharps Bedrooms 5 star review on 11th July 2023
Helpful Report
Posted 1 year ago
We love our wardrobes and the fitter was brilliant. The reason we haven’t rated it with 5 stars is to do with the handles - one door didn’t have any, we were expected to wedge our fingers behind a door and prise it open! I requested a handle for that door and was sent one to attach myself. That solved the problem, but we were surprised they had thought the original design was ok. Since then, one of the handles on another of the doors keeps falling off. It is surprising in what is an otherwise quality product.
Helpful Report
Posted 1 year ago
Excellent All l Hoped For & More .From Start To Finish Installer Aaron Excelled Himself his Krafmanship Was Excellent He Worked Solid All Day With A 10 minute Break He His A Credit To Sharps So Polite Caring And Left My Flat Sparkling Clean l Would Reccomend Him . I Have All The Space l Need You Get What You Pay For A Delighted Customer
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Posted 1 year ago
Brilliant service from everyone
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Posted 1 year ago
Our Sharps Wardrobe, floor to ceiling with pull out draws inside and cupboards and bedside table are amazing. The carpenter, Steve Blythe, did such a good job with so much of an eye for perfection. The service was great from start to finish. Thank you 😊
Sharps Bedrooms 5 star review on 11th July 2023
Helpful Report
Posted 1 year ago
Initially went with Sharps as our bedroom wardrobes were installed by them by previous owners & we wanted to keep the look & feel the same. It was supposed to be a simple task of adding a window seat & a chest of drawers - this is what they told us in any case. Massive Time Delays: We were also told it would be completed by March 2023 - enquiry started with an appointment 7th January 2023-, it has been ongoing until beginning of July 2023 :( Horrendous Internal Communication: Biggest issue is that there is clearly little to zero internal communication between departments. It is apparent by the appalling service, but also the fact that their own employees state at various stages. Sickening Amount of Waste: The volume of waste materials is unreal! After speaking to numerous employees, this is just normal for them. To give an idea of the waste, they sent us a walk-in wardrobe amount of materials for a standard chest of drawers, and to top it off, they don't take it away!! They just leave it in your driveway! Lack of Communication in Writing: They don't put much in writing which caused us issues down the line. They love to call you, but then not always follow up in an email. Due to the horrendous experience, we were informed that we would receive X amount for compensation. This was never communicated internally& because we got passed from one person to another, we landed only getting 50% of the refund in the end to what was promised to us because we didn't get it in writing. The refund came up to less than 11% of what we paid. We must have dealt with over 10 different employees for something that was considered simple - I can't imagine the disaster with a bigger task! List of Events: *7th Jan 2023: We had our first appointment with a designer. *9th Feb 2023 - surveyor came to take measurements, however, he blamed the 1st colleague for a system error saying that he was not able to complete the online form due to the system saying 'no'. I asked him to perhaps call some one on their end to help complete the online form as we had already paid most of the deposit this point. He also told me to choose a material for the seat pad & that I had 10 minutes to do this from the samples. I explained I was going into back-to-back meetings (I work from home) & asked if I could let them know later that day- he said no. I quickly made a decision & I told him which one. *9th March 2023 - the same surveyor came back, and asked me again to chose the material, which I showed him the same sample as before. *29th March - materials were supposed to be delivered. Issue with the delivery -no problem- came the next day. However, it was a lot that needed to be stored in our room. It would have been great if they told us to move various items out of our room prior to the delivery as we needed to move furniture out of the room. *3rd April 2023 - fitter comes&the drawings are incorrect (according to the fitter) & therefore he cannot complete it. The chest of drawers - they ordered a walk in closet, so an extreme waste of materials. The window seat, the top panel was way too small, so both items could not be completed. Bearing in mind, we have to live with this, so we move into a our spare room. Fitter leaves all waste on our driveway - no conversation around this. *Following Day: We called them, they advised 'Don't worry, when the fitter comes back, the fitter will take it'. *5th April 2023 - a different surveyor comes out to view our bedroom and take measurements. *13th April - new fitter comes& cannot complete the task. When I asked if he could take the waste, he informs that the fitters can never take waste, they need to send us a link to book the waste to be collected. We call Sharps who said they will email us - they didn't. So followed up in an email. *14th April- Waste is collected. Fitter finally finishes in the afternoon (we had a friend coming to stay for the weekend), so we had to scramble to clean the spare room before she arrived as we were staying in that room. *17th April- we are passed onto the Customer Services Team to have the seat pad added to the window seat - what a drama! Very little information to communicated to this team. *12th May- finally seat pad is delivered. We decide to take it out of the box, it is way too large to fit onto our window seat & it is the wrong material (I had confirmed this twice before). *15th May- seat pad is collected (again taking up so much space in our room), but did not take the box that it came in! We had to dispose of it. Advise that they had damaged window seat - ignored. *Back&forth with samples - original sample confirmed. *Surveyor comes out again to measure for seat pad. *9th June- Informed the material selected is out of stock&chose a different material. *23rd June-seatpad finally installed. The issue of the refund took several weeks afterwards to sort out-we landed up with 50% less than promised.
Helpful Report
Posted 1 year ago
Im shocked that they allow the designer/planner to cherry pick customers and carry out works feeding off them. Don't use them its sub-standard and done by cowboy builders and Sharps who are correct its nothing to do with them im shocked they allow this to happen and have no control over them. The product was installed as planned but the quality was not great, it seems this is normal then they send around a real fitter to correct all the incorrect actions. poor joints rough cut pieces of wood and loose light wires are just to name a few. but saying that they did have no bother ordering parts and getting these issues sorted but at the inconvenience of the client. Double check the quality of your product we have missing back to the Lockers which were spotted in the 2nd visit and to you and I would spot this too easily. we then noticed no backing boards in all the wardrobes and then advised this is an optional extra if only the sale man had sold this as we had no budget and wanted the bedroom of our life all singing and dancing but ended up with MFI I think IKEA might even be a better option. very disappointing looks good on the outside but does not tick all the boxes. My daughter's room was the cheaper option but ended up with a better fit and our master room was let's just say it was disappointing. so before you part with 20k on bedroom furniture shop around and choose wisely
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Posted 1 year ago
It was finally good to get our wardrobe after 4 months. Delayed due to error by designer. Even the delivery was a mess due to poor planning. Fitter was great. Wasn't pleased we had to get rid of rubbish though. But after completion of build there was a glaring error. Someone at Sharps had revised our design. Despite complaining, Sharps have never given any explanation as to who was responsible. Never apologised, never even offered to correct it. Their customer service is appalling. Worst I have ever encountered. They just take your money and run. When we do a fitted wardrobe in next bedroom we will most certainly look elsewhere. Very sad state of affairs for what we regarded as meant to be a leading brand. Dealing with Sharps proved to be a time consuming and stressful experience.
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Posted 1 year ago
Sharps Bedrooms is rated 4.0 based on 2,866 reviews