Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,866 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Very pleasant and professional service.”

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Posted 5 years ago

“I had the Shaker wardrobes in white. I am so happy with the work that has been done the look stunning. Mark the fitter was exceptional. Great job thank you”

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Posted 5 years ago

“Exactly what I needed.”

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Posted 5 years ago

“Organised from start to finish - very professional service and pleasant guys - have yet to have these wardrobes fitted but good service so far and have had a previous good experience.”

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Posted 5 years ago

“Steve was very professional and helpful.”

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Posted 5 years ago

“Prompt efficient and found a couple of small adjustments and suggestions. Would be nice to get the confirmed fitting day a bit quicker for carpet install etc”

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Posted 5 years ago

“Excellent service from Sharps, very thorough and efficient. Can't wait to see the fitted product.”

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Posted 5 years ago

“Unacceptable service quality: 5 scheduled attempts to complete wardrobe. Incompetent delivery of wardrobe service. Fri, 30NOV2018 Delivery (1) of materials FAIL: Materials were not delivered to me due to lorry. ~1hr of my time of confused conversation with lorry man 1, lorry man 2, my concierge, and Helen via phone as to next steps. Due to the fail, my belongings removed from wardrobe room rendered my living room unavailable for 8 days unnecessarily. Rescheduled delivery for 6DEC2018. I arranged to be home from work to accommodate the delivery which did not occur. Thurs, 06DEC2018 Delivery (2) of all materials FAIL: 2 mirror doors were not delivered. Balance of materials delivered. Day 1 of 2 installation executed. Assurances of delivery following day for Day 2 of installation at 11am. Fri, 07DEC2018 Delivery (3) of 2 mirror doors FAIL: Delivery of 2 mirror doors did not arrive at all. I escalated complaint to Manager, Helen Dutton. I raised to Sharps my negative and unprofessional experience thus far which did not merit payment of final 10%. Assurances by Ms Dutton that doors would be delivered following day, Saturday 8DEC at 10:10-10:30am. Several confused phone calls of status and rescheduling taking more of my time. Installer arrived on time and completed installation except for missing 2 glass doors. Sat, 08DEC2018 Delivery (4) of 2 mirror doors FAIL: Delivery did not arrive at all. Installer arrived at 10:30am on time and waited for the doors. Several confused phone calls of status and rescheduling taking more of my time. I was informed of delivery the following day at an unknown time. Interference with my weekend as I accommodated the delivery time that did not occur. Sun, 09DEC2018 Delivery (5) of 2 mirror doors Delivery of 2 mirror doors received. FAIL: Job continues to be incomplete. Installer not scheduled. Interference with my weekend as I accommodated the delivery time that did not occur. Wed, 12DEC2018 Installation of 2 mirror doors Installer arrived on time and installed 2 mirror doors; Job completion after 6 attempts. I took another day to be home from work. Thurs, 13DEC2018 Follow-up discussion of my accumulating complaint with Ms Dutton Ms Dutton agreed of the disappointing execution of the wardrobe service to me and confirmed the waived final payment. As the job was not completed on 07DEC as scheduled due to the 2 missing mirror doors but rather on 12DEC (after 3 additional attempts), I require compensation to address the protracted door issues. She advised she would discuss further with her manager, Leanne Hughes, towards my requested credit to serve as compensation for the failed services with the 2 doors. Ms Hughes was to phone me to discuss within 2 business days, by 17DEC. Mon, 17DEC2018 Follow-up call from Ms Hughes FAIL: Ms Hughes failed to phone me in follow up. Therefore, I must send this email communication.”

Helpful Report

Posted 5 years ago

“Do not go near these cowboys. Anyone can pay for a great advertisement on tv. Workmanship terrible, customer service helpful, to an extent, yet quick to contact you for final (small amount) payment (stinks of unprofessionalism). Mirror door came off track, so disappointing for over priced fee and extremely bottom scale craftsmanship. Would advise everyone to find local joiner and compare. They should be able to do a much more, professional job for at least half the price, paying local businesses, and not some company for glorified MDF for thousands of pounds & minimum effort. Watchdog will hopefully catch up with this company”

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Posted 5 years ago

“Very clear conversation. I knew he understood exactly what I was wanting,and explained clearly how Sharps could fulfill that.”

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Posted 6 years ago

“Do not buy from Sharps if you want your bedroom furniture fitted in the correct timescale, or to a good quality, I have just had something that was supposed to have been finished last week, work was poor, damage to doors and units, and even try to filler in a dressing table top. Then when i complained on Monday they said a fitter would be there Wednesday to look and Friday to do the work, he didn't arrive on Wednesday and then calls and says he would be there Thursday, Thursday morning after saying he would be there at 7:30 he breaks downs and ends up arriving just before lunch. Tells us he would be there Friday.... Guess what no show on Friday, only for the office to email me at 16:59 to say he would be there Monday, i called straight away and the person who emailed me said oh she has left the office, and no one else here can help until Monday. So decorators cancelled and carpet fitters cancelled until the work on wardrobes can be completed to even an acceptable standard.”

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Posted 6 years ago

“I haven't even had them fitted yet and I'm losing the will to live. What I have to do to satisfy Sharps: 1. Pay another builder to remove current wardrobe doors and archatrade, then re-plaster gap and decorate to a smooth finish in there. 2. Lift carpet. 3. Clear all furniture out of room including a SuperKing size steel bed? 4. Decorate wardrobe space before Sharps fit. 5. Have one bedroom out of action for nearly a week as the wardrobe packs are delivered on a Wednesday for a Fitter to install the following Tuesday. This is all after a conflict between designer who said I could have pull down rails, and the surveyor who said I can't. Once they've finished I have to get rid of the packaging !!! If I had known all this at the start I wouldn't have proceeded. Strongly recommend you look for someone else before engaging with Sharps.”

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Posted 6 years ago

“From design visit to installation Sharps have provided excellent service. The designer was very helpful at providing advice. The surveyor was excellent, ensuring that the solution we chose was suitable and met out needs. The delivery guys carried a lot of kit up 2 flights of stairs and were careful and considerate at all times. The fitter, Chris was superb. He worked like a Trojan to ensure that our wardrobes were well fitted. He consulted us at every move, being prepared to modify the set up to meet our storage needs. He let us hang clothes and measure shelves so that we got the most from the space. Unfortunately there was a slight manufacturers flaw with one of the doors, but it was literally delivered a couple of days later and Chris came to fit it. He also asked if we’d had any second thoughts about the layout as he was prepared to change anything if we wanted. Yes Sharps are expensive in comparison to high street stores, but we have used every inch of the space and the customer service has been second to none.”

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Posted 6 years ago

“Friendly, professional service throughout, from sales to design to the installation.”

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Posted 6 years ago

“Overly expensive for what you get. Our surveyor made mistakes, fitter made mistakes. Job still not complete after 4 weeks. Bit bespoke. Units are standard sizes fitted around fillers! Customer services don’t ring you. We have had a really really poor service. Do not use this company if you value your money & sanity!”

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Posted 6 years ago

“The initial design did not work, altho we didn't realise until it was completed & one section was unusable & looked awful. We settled on a rejig by taking out 2 expensive unusable cupboards & paying for extra unit (so the bad design ended up costing us more money). The lights inside the wardrobes are only stuck on so fell off within a week. When we asked about any clever interiors to try to make the cupboards usable it was suggested we try IKEA!!! We had been thinking if bedroom went well we would get our office fitted out but will NEVER use them again & are warning friends & family against using them too.”

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Posted 6 years ago

“Nice and friendly.”

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Posted 6 years ago

“The service so far has been excellent. From booking the initial appointment, to the designer, to the surveyor, all very pleasant and punctual. Can’t wait to see the end result! I hope you ask me to complete a further review when the work is done.”

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Posted 6 years ago

“Fantastic design visit. The designer was professional, friendly and efficient. He made it very easy for us and based on his visit alone I’d recommend Sharps.”

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Posted 6 years ago

“Shoddy workmanship carried out by someone subcontracted by sharps. I should have just used a local joiner which would have cost a lot less than the £2800 charged by sharps. A "rep" called whilst the work was being carried out and when I complained about the damage he was doing to the walls in the bedroom (brand new house) he just stepped up to my face intimidating me. Never use this company! THERE IS A REASON THEY TAKE THE MONEY UPFRONT”

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Posted 6 years ago

Sharps Bedrooms is rated 4.0 based on 2,866 reviews