Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,866 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Did not feel wardrobe designer was of the usual high standard He was a little presumptuous which we found unsettling we were relieved when he left”

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Posted 3 years ago

“Helpful & professional”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Polite designer with full explanation after he hsd completed the design.”

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Posted 3 years ago

“A straightforward visit which was carried out smoothly.”

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Posted 3 years ago

“Just what we wanted. No pressure selling. Just a discussion and a plan of what we wanted. Some good ideas from the sales man and same again from the designer. My wife and I found what we wanted in a new bedroom storage at a decent price.. It will be fitted in the new year.”

Helpful Report

Posted 3 years ago

“RUDE and VERY UNPROFESSIONAL RUDE: The designer called at 8.47am in the morning to reschedule the appointment. He came without wearing mask, which was fine because my wife and i put ours on just in case. My wife sneezed (not in front of him she was minding her own business) and he asked if she has covid. Seems he's very busy to finish his job and pushed very hard to get the sales, he finished his 'design' (on a piece of paper) in approx. 20 mins after visiting --- for your reference, we asked for fitting a dressing room not a bedroom. UNPROFESSIONAL: He can't CAD, probably the first interior designer i met who can't CAD. He asked us for the measurements of our old wardrobes. I told I have 3 wardrobes for now then he said so the double rails should be fit. I then asked how about night dresses, he said we can put one single rail if you want. 'Then how about drawers?' 'Yes we can have drawers.' 'But how many?' 'It's up to you.' I don't want to be harsh but honestly this is exactly the same job i can do on IKEA planner with a much cheaper price (2000 vs 7000 with discount) and better visual (at least it's 3D).”

Helpful Report

Posted 3 years ago

“Sold the dream - anything but. After needing some built in wardrobes i contacted sharps as apparently one of the best in the UK. We had a design appointment with a man who did not stop waffling and what was supposed to be a 30 min appointment turned into over 2 hours. We were sold the dream from this guy, best in the business, amazing installers. The whole process has been a disaster, the fitter it was his first week on the job, was told it would take 2 days max, on the third day my bedroom was left a bomb site, dust everywhere, new carpets and underlay had been hacked and the wardrobes no where near finished and what had been done was an awful standard. This was when the installer proceeded to tell us that he had no idea what he was doing, he had no support and was about to quit. To be fair to sharps they have rectified this within a few weeks however its nearly two months later and i am still constantly chasing the complaint i made. There is absolutely no customer service in this company its disgusting.”

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Posted 3 years ago

“The finished product is just OK, but I definitely would not recommend the company to anyone else and I wish we had gone elsewhere (and should have read these reviews before committing £3,500). We ordered built-in cupboards for a bedroom. The order was made in early July and the installation was done in mid October. There was poor communication throughout with a complete disconnect between what different people were telling us. For example, the installer bitching about head office and the sales teams and telling us they only look out for themselves. For the time you'll have to wait and the cost you'll incur, definitely go elsewhere.”

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Posted 3 years ago

“from start to finish this company are the worst I have dealt with. they overcharged, took ages to have money returned, they were rude, finish is to a low standard, doors are discoloured, whole experiance was a stressful due to the lack of communication between staff. would never recommend and in my opinion they should be closed”

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Posted 3 years ago

“Molto dettagliato e comunicativo. Unica pecca sono i tempi di attesa per la produzione a causa del covid!”

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Posted 3 years ago

“Please do not not use Sharps! We paid for fitted wardrobes for our dressing room and freestanding furniture for our bedroom. This cost in the region of £8000. 1. Sharps installer did not show up on the first day of installation. When I called them they advised one call was made the night before (no missed call on mobile). They confirmed they couldn’t leave a message, but made no other attempts to contact me. 2. Installation started two days after original start date. The Sharps installer was 2 hours late. No calls made to let me know. 3. Sharps had advised that the reason the installer could not start on Monday was due to a family emergency. However, the installer told me he was the one due to start on Monday and then confirmed he’d been in London on Monday and Tuesday having cosmetic dentistry. 4. A few hours after arriving, the installer advised that Sharps had left the wrong materials. The correct materials weren’t dropped off until Thursday afternoon, causing further delays. 5. We were advised that the fitting would take 2-3 days. It took 6 days spread over 2 weeks, as the installer advised he did not work weekends. 6. Once the installation was done, we were left with all the rubbish and packaging and advised we would have to dispose of it ourselves. 7. The installer advised us to clean all the wardrobes ourselves (they leave all the furniture covered in dust). Whilst doing so I noticed that a lot of the furniture had a sticky residue over it which was difficult to get off. 8. Whilst cleaning the freestanding furniture, I noticed that there were scratches to our bedside cabinets and chest of drawers. 9. I contacted Sharps and advised that due to all of the previous issues, we wanted the freestanding furniture taken away and given a refund. We were told by Sharps that they wouldn’t agree to this. It was only when I told them it was my statutory right, as per the Consumer Rights Act did Sharps agree to providing a refund. 10. A further appointment was made to have the furniture removed. The guy was an hour late and then advised that he would just be taking the furniture down and we would have to make another appointment to have the materials removed. 11. Numerous emails were sent to Sharps relating to the above issues. I had to chase responses and when I asked for a refund initially Sharps’ response was borderline rude. I never received any explanations for any of the issues, just the odd apology. There was an outstanding balance of 10% owed and Sharps said that they would write off £100 that we still owed. Given all of the issues above I believe they’ve got off very lightly. PLEASE DO NOT USE THIS COMPANY!”

Helpful Report

Posted 3 years ago

“Seems to be a continual problem with Sharps - not turning up when supposed to which meant everything else had to be postponed and 10 weeks later bedroom still not finished as a result. Many other issues to numerous to mention but would never use them again or recommend them.”

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Posted 3 years ago

“DO NOT USE THIS COMPANY! Absolutely disgusted in Sharps as a company. After the price we paid for a built in wardrobe you would expect a premiun product and service but we were left with neither. We recieved a phone call at 18:20 the night before the job was due to say they were no longer coming and that it would be the following day. The three days the fitter was here he was late. He didnt wear any PPE (they were fitted during a time PPE was essential, i also have a baby). Due to starting a day late it meant the job was finished a day late. The fitter assured us it would be done within a couple of hours that day... he spent 2 hours sat in his van (saw on our ring doorbell) and so the job wasn't completed until 4pm that day. Within a day of completion the soft close on the doors broke and after calling the help number, were told this is a very common problem! That was just issues with the fitter and product. We have now been going through a complaint for almost 3 months where i have had to call to chase as very little contact has been made from their side other than chasing my final payment! Another month later we finally hear for them (due to me calling as i didn't hear from them within the 48 hours as expected) and the response is ridiculous. Never would i recommend. Over priced. Disgraceful service and issues from start to finish. Avoid at all costs!”

Helpful Report

Posted 3 years ago

“Having waited 4 months for the fitting date and undertaken the trouble and cost of electrical and decorating work to the room in preparation, we were contacted at 4.10pm on the day before installation to postpone. Apparently one of the installers was unwell (not his fault. If true) but astonished that a company of this size does not appear to have people they can call on to Cover . We now have to wait to se whether a rearranged date is possible ., meanwhile the contents of our bedroom stowed around the house .”

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Posted 3 years ago

“Efficient and friendly”

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Posted 3 years ago

“Booked an appointment. Received an e mail saying that I had to spend 2 hrs with the salesman!! I rang and said I only needed 2.5 m of wardrobes - couldn't possible take two hours. Woman on phone really rude just said 'shall I cancel the appointment then'. So she just lost you a sale sharps!! Obviously high pressure selling techniques being used and if you don't allow the time for them to persuade them they wont even visit.”

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Posted 3 years ago

“We are very pleased with the service so far. The designer was thorough and professional. Also, very patient with us when we changed our mind about the design. We are looking forward to it being fitted.”

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Posted 3 years ago

“Great Service, explain them planning and options fully discussed next steps and gave advice”

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Posted 3 years ago

“Professional and very helpful”

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Posted 3 years ago

Sharps Bedrooms is rated 4.0 based on 2,866 reviews