Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,873 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“This is my second sharps purchase. I'll recommend them any time. The difference their wardrobe makes to a room is something else. The designer,surveyor, the ladies that I speak with on the phone are just lovely people! They treat you with respect and professionalism. Like I said, this is my second purchase. I have no problem with them. Oh, and the guy that come to fix the job, he's like the transporter. He comes on time does he's job and gone. Like he wasn't even there. Sharps furniture is just good and worth it if you can afford.”

Helpful Report

Posted 2 years ago

“Lovely person to deal with no nonsense approach.”

Helpful Report

Posted 2 years ago

“Booked an appointment for a designer to attend and provide quote and design for a fitted wardrobe in a new build property. He duly turned up, but after waiting two weeks with no further communication I went with another supplier. Poor customer service.”

Helpful Report

Posted 2 years ago

“I had Sharps come around for a quote, and they were very pleased to explain on the day that the design would be no problem. One half of my wall went a little deeper than the rest of the wall, but they explained that would be no problem. We agreed one length could be 60cm and another length up to 70cm deep and he was keen to get a quote back to me quickly to try and meet my deadline. Unfortunately I received a note saying that my on my wall it wasn't possible to install wardrobes, as the wardrobes would need to be deeper. Instead of asking me if that was ok (which it would be), they simply said that my wall was one of the 15% of walls they can't install within. I received quotes from a range of others who have explained it's absolutely no problem. I've never had such a bad quotation experience, and would not recommend getting a quote from them. This was also after the first appointment I booked didn't turn up.”

Helpful Report

Posted 2 years ago

“I’m giving Sharps 1 star because I can’t give them zero. This review is therefore over inflated from the beginning, much like their sales pitch. Our nightmare started on a Saturday in February when an over-exuberant and overly-friendly salesman turned up (we should have smelt a rat then). He measured for wardrobes in 2 rooms and quoted £12k, before miraculously bringing down the cost to just over £6k. I have since read up on this and this is commonly known as the ‘insult price’ (before a slightly reduced ‘insult price’ is offered). The salesman assured us that Sharps were the finest in the business, their quality second to none and sold it as some kind of utopian experience (2nd rat failed to be smelt). We foolishly decided to go ahead….. The materials were delivered and I couldn’t help but to notice that the utopian quality wasn’t quite as described and it was standard chipboard quality (much as you would get anywhere in a standard DIY store). Furthermore, the materials were dumped in the rooms, leaving marks over the walls. Not a great start. The installer turned up on a Wednesday in Late March and was going to be finished by the Friday (it was initially a 2 day job which turned into a 3 day). Giving as much care as a ‘Bull in a china shop’, the installer caused damage to walls in BOTH rooms. We could forgive a bit of damage/marks to the wall but the level of ‘demolition’ this man caused was, quite frankly a joke! Needless to say that by the Friday he still hadn’t finished and had to come back Monday. Monday came and ‘the installer’ started work. Within 2 hours he left feeling unwell (not at all his fault but he shouldn’t have come at all given that he said he was unwell overnight). A call into their Head office followed with an unhelpful remark that the installation couldn’t be finished by anyone other than ‘Demolition Man’ (as he had become known). We have a small house so imagine my disappointment in being told this with the majority of the upstairs in absolute and total chaos. 3 days went by before Sharps finally (and miraculously, because my stress and temper levels were significant rising) found another installer who arrived on the Thursday and finally finished off the installation (albeit almost a week late). We have since had to arrange a Painter and Decorator to quote a repair to the walls ‘Demolition Man’ caused and this has finally been accepted by Sharps that they would foot the bill (after initially offering a pittance of £88 as a goodwill gesture - I think not!) Sadly, their level of care for your property and their sense of urgency to finish the job on time is not matched by their eagerness to get your money; they are very good at that. Don’t be fooled by their utopian advertising. Sharps are not a dream, they are a nightmare. Please avoid at all costs and don’t get sucked in, as we sadly were.”

Helpful Report

Posted 2 years ago

“Gill was extremely helpful explaining every detail and offering the best solution , it made the whole process simple. Prices were very good and would highly recommend Sharps design service.”

Helpful Report

Posted 2 years ago

“To whom it may concern We were expecting punctuality , gold quality Instulation and delivery & good customer service ( as shown on the website)but the experience isn’t that as it’s what’s Sharps bedroom thinks it’s alright as appointments are always to their customs regardless the time available for it’s customers with rubbish customer service as the fitters arrives to their own schedule not the customers. We placed an order on November 2021 and until today Mid April 2022 the job hasn’t been finished and the wooden borders are all over our house and we can’t move around.. it’s the worst experience we’ve ever had with a Furnitur company.. we thought the prices we paid which sharp’s company requires a big deposits in advance & a full payment before sending the delivery of each room will give us a good service and quality but we are really disappointed.. we want a refund and our money back for the second room but they won’t accept this and our money are stocked .. I won’t advice and recommend Sharp bedroom to anyone even if they are 50% or 60 present discount as they are advertising now on there products as the service you will get is rubbish and expecting a nightmare.”

Helpful Report

Posted 2 years ago

“Time wasters. Discount is just advertising. They can’t give a quote in 2 months. The designers wants the customer to do design, they should first provide some design ideas. Communication very bad.”

Helpful Report

Posted 2 years ago

“A waste of money. Was misled by the designer and the company basically told me tough luck. Should have just bought something from IKEA. I wish I checked this site before I wasted nearly £2000”

Helpful Report

Posted 2 years ago

“We've had a very bad experience with Sharps. The first fitter was very bad and left the two wardrobes unfinished with a panel bowed, exposed end pieces, exposed wood on Pelmet, shelves cut incorrectly, lights in the wrong place, doors not adjusted and very poor scribing. The second fitter resolved the issues over the course of a long day but noticed some hinges had been damaged and ordered replacements. The replacements arrived but were completely wrong (Sharps CS attempted to blame that part on me), so the third fitter had to be called off. The job was originally supposed to take 3 days, its been 3 weeks and still not finished. The customer services team have been poor and the general level of incompetence is shocking for a company like this. PLEASE research alternative and smaller local companies as they seem to try harder!”

Helpful Report

Posted 2 years ago

“Had an appointment - no 'person' turned up I had to ring and chase and chase where the 'person' was, to then get a call an hour later to say some 'person' will be with me in about 45 minutes - shocking customer service, wasted my entire day waiting in...3rd world problems I know but just ring people let them, know what's going on.”

Helpful Report

Posted 2 years ago

“Really unhappy as I thought Sharps would be a better service. The sales guy didn’t do anything I wanted said I need to change it all. Then he wouldn’t leave my house until he got a sale. It put me off using sharps so I went with someone who listened to me and wasn’t pushy!”

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Posted 2 years ago

“worryingly, the only 5 star reviews here seem to be mostly anonymous.”

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Posted 2 years ago

“I requested a planner to visit, online, and also spoke to custommer services before they were sent out.. At no point was I made aware that the minimum buy is £1500. . Time wasted”

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Posted 2 years ago

“Happy with design await fitting”

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Posted 2 years ago

“Very professional and helpful.”

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Posted 2 years ago

“the Sharps surveyor was prompt for appointment and was efficient and helpful”

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Posted 2 years ago

“No opinion as to quality as not yet fitted, but both representatives who have visited to measure up were delightful”

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Posted 2 years ago

“Efficient and patient”

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Posted 2 years ago

“One if the wardrobes quoted for was not possible on second survey so waste of my time. Your initial survey staff need more training.”

Helpful Report

Posted 2 years ago

Sharps Bedrooms is rated 4.0 based on 2,873 reviews