Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,866 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“No, do not buy! Its sold that it's all made to measure, its not. Flat pack mdf at its best. The fitter was cutting to size in our house. You could buy IKEA wardrobes of better quality. Fair enough they won't fit your space exactly... but at £2500 less I should have taken that option. Please save yourself thousands of pounds!!”

Helpful Report

Posted 4 years ago

“AVOID - I would even give them 1 star This company took nearly a year to get the wardrobes we ordered and surprise surprise we have broken door and wood coming away. After 2 visits and 3 months later still waiting. Customer Service and Managers total waste of time. Very rude and think saying sorry or human error is ok. They take your money and could care less. Please if you are thinking of getting new wardrobes dont use this company as you will just be wasting your money.”

Helpful Report

Posted 4 years ago

“Designer was lovely and very polite so we went ahead with the wardrobes. Booked a surveyor... didnt show up and I wasted a days holiday. Waited another month for the surveyor to arrive who was also very helpful. Sharps told me the days that they were coming to drop off and install. The men dropping off the wood were quick and friendly. The installation man... didn't show up. I've had to ring up and rearrange installation and spoken to a unhelpful and rude lady on the phone. I complained about my experience and told them I would not be using them again and I would be leaving them a bad review, to which she hung up on me. DO NOT USE SHARPS! It will take you half a year to get anywhere and will cost you a fortune.”

Helpful Report

Posted 4 years ago

“Awful home visit!! Absolutely terrible visit from the salesman who appeared to have no clue about their Covid guidelines! He arrived without a mask and then moaned when wearing it, letting it continually slip down. He wasn't wearing gloves and didn't get out any hand sanitiser during the visit but kept chucking his clipboard onto my bed during the measuring part!! Unbelievable. He didn't appear to understand social distancing and was condescending and pushy to the point I had to ask him to leave several times. He was also 45 minutes late for the appointment but had no consideration this would affect my day. It's been a long time since I've dealt with a pushy salesperson direct and I now know why. Never again!”

Helpful Report

Posted 4 years ago

“Distatrious customer service. Worst company I've ever dealt with. Completely ignorant. Gitter left massive mess and destroyed my walls. My wardrobe was completed a month ago and yet no one has come to fix the walls or pay me damages. Will never use again, nor will recommend to Nyone. AVOID at all cost!!!”

Helpful Report

Posted 4 years ago

“Disgusting customer service. I’m mortified how they spoke to me, I complained to area manager no surprise no response. After reading these horrendous reviews that now doesn’t surprise me AVOID”

Helpful Report

Posted 4 years ago

“The fitter was absolutely fantastic but Sharps customer service is woeful. We ordered in May and had the wardrobes built in... September. There was no attempt to explain the delays, get in touch, or communicate throughout the process. Design choices were made that were never explained (but these were obviously "my fault"), the rubbish left behind is IMMENSE (seriously, prepare yourself), and the same customer service who ignored me during the entire 4 month wait are now calling relentlessly for final payment. Expect to be ignored until they want your money. I would not use them again.”

Helpful Report

Posted 4 years ago

“Customer service is shocking. Basically take your money and then fob you off at every other step of the customer journey. Surveyor and fitter both fantastic, customer service team terrible. Lied to about fitting time, fitting cancelled at very short notice, told i'd only need one day and now the fitter has arrived and said there is no way it could just be done in a day - 'head office will have just said that to get you off their back.' Nice way to treat someone who has just spent almost £3k with you, much of this upfront based on your new 'covid payment policy'. Thanks Sharps.”

Helpful Report

Posted 4 years ago

“Baffling how you can pay £5k for a wardrobe (which is nice, fitted well, nice chap) and then they sour the whole experience by refusing to remove any of the rubbish left over - my drive is a mess with off cuts of wood, cardboard boxes and a black bin liner that I’ve just tripped up on in the dark. Absolutely baffling.”

Helpful Report

Posted 4 years ago

“There are lots of one stars and this seems about right! They charge a fortune for a substandard job! They cancelled on us on numerous occasions, cancelled the fitting, gave us less than 2 working days notice about another delivery, want almost full payment before they have even delivered, the fitter has completely wrecked our newly decorated walls and skirting board, they left the room and the wardrobe in a FILTHY state and they don’t even get rid of the rubbish at the end of it. I would NEVER use them again! Oh, and they chipped our bannister on delivery.”

Helpful Report

Posted 4 years ago

“Bedroom furniture fine. Its taking to long to fit them. 2 days we were told. The fitter came one day but not the next came the next day and still hasn't finished. Coming bank holiday Monday now to finish off. He better do because a fitter is coming Tuesday to fit the laminate floor. Why one fitter and not two. Baffles me. As you can tell I'm not happy. If it isn't finished on Monday I will stall payments”

Helpful Report

Posted 4 years ago

“The salesman was very polite and thorough explaining how the Wardrobe units could be fitted and asking us our ideas etcHowever after he’d measured up and worked out the cost it seemed very expensive for the product and materials they are made from at £4250 and there was no written down itemised bill so no explanation as to how he came by that figure. This figure seemed arbitrary as he then suggested he could knock down the cost by £250 if we signed up there and then. It seemed unusual practice to expect people to make a decision there and then on such an amount of money and it felt slightly pressurised to do so. We weren’t impressed with the samples he brought. MDF and plastic covered - not nice. We won’t be buying from here.”

Helpful Report

Posted 4 years ago

“Designer turned up without a correct measuring tool, didn’t actually measure. Told me what I could have, barely listening to what I could actually get, generally sounded unbelievably uninterested in being there, didn’t talk through any finishes, never showed me a final design, couldn’t have left fast enough and then slapped me with a 3k project where I wasn’t even sure what I was getting”

Helpful Report

Posted 4 years ago

“2 appointments made 2 no shows.Will go elsewhere .”

Helpful Report

Posted 4 years ago

“1. Despite 2 designer visits and one from Sharps' surveyor no one noticed that one of the designs couldn't work. 2. Their fitter did extensive damage to a newly painted bedroom and broke a light in the hall. 3. When this was pointed out to Sharps they offered us half the cost of repair and insisted that we go to Retail ADR if not happy. 4. We did - and won. 5. The whole experience has taken nearly a year to resolve 6. No one has ever apologised 7. NOT recommended”

Helpful Report

Posted 4 years ago

“I wasn't happy with my first design when I saw it on the computer. I notified Sharps and the acted promptly. They sent someone the same week to do another drawing.”

Helpful Report

Posted 4 years ago

“Mr dudman we have just had a bedroom furniture fitted by them I must say there surveyor turned up with an awful attitude regarding our skillen ceilings saying oh I get the awkward jobs . Great attitude not then they sent out someone to oversee his work twice still not really explaining anything . Tried calling customer service who never seem to get back to you . And this all happened before covid 19 . We have finally had them fitted by a really nice person probably the only good thing about them was the fitter . Only we have to wait for doors to be made til they are complete . They are not forthcoming with information and really poor customer service so be warned there brochures look the part but the company is not . One unhappy customer.”

Helpful Report

Posted 4 years ago

“In 2002 I had a Sharps bedroom fitted in a property I had just bought. I spent time visiting their showroom and I was happy that the product I was buying was of good quality. In 2018 I sold the property and the bedroom wardrobes looked brand new. I recently moved to another property and contacted Sharps for a quotation. I was expecting the same high-quality product as before. The quotation was higher than I expected but I felt it would be worthwhile for a quality product. The showrooms weren't open and the 'salesman' had no samples but I felt that I couldn't go wrong with this 'quality' product. How wrong could I be? The wardrobe doors look cheap and plastic. I couldn't believe that a great product 20 years ago could go downhill so much. I wish I had gone to Ikea for wardrobes as I probably would have had a better product for a fraction of the cost. Very disappointing experience and I would never buy from Sharps again. On a positive note, the fitter was great. He was clean and tidy in his work and knew what he was doing.”

Helpful Report

Posted 4 years ago

“I was told a fitter would be arriving on a given day a Wednesday to fit the wardrobes . Arranged time off work for the work to be done then gets a phone call Tuesday to tell me it’s been delayed until Thursday . Asked to speak to a manager this was refused. I said I wanted to cancel the order as your not fulfilling the contract and told that’s not possible . So now I have lost holidays for no reason and have waited months for the fitting. Whilst I accepted that some of the delay had been caused by COVID I am unhappy with further delay wasted holiday and been given the brush off. Do not touch this company absolutely disgusted before they are fitted”

Helpful Report

Posted 4 years ago

“Cheep veneered chip board is used for the interior shelving Interior Lights that you have to wave your hand under for them to come on. Then they stay on too long after you close the door and the hilarious thing about them is, they are stuck on with double sided sticky tape that comes un stuck after a few days so the lights fall down. “Soft closing Doors” what a joke they don’t even close. The customer service guy I spoke to was rude and subservient, I paid £5,600 for these wardrobes I will NEVER EVER use Sharps again and I will not be recommending them either. I am disgusted to say the least.”

Helpful Report

Posted 4 years ago

Sharps Bedrooms is rated 4.0 based on 2,866 reviews