Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,873 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Sadly I feel so let down by the whole experience. In the attempt to give a fully informed review will detail start to finish: Sales visit: arrived on time and listened to our needs and a plan was put together in prep for survey. We used the brochure and online details to decide what we wanted and committed to 3 rooms. Initial impressions were good enough for us to feel confident it was an informed choice. Price wise was ok but the so called positive reviews and warranty meant we were felt it was worth the premium. Initial niggle was then securing a price match on an updated sharps offer. Managed to negotiate a reduction but not fully price matched. Survey went ok and we were able to make minor alterations (handles etc) and no cost. On both these visits we explicitly checked it would be ok to completely clear just one of the 3 rooms and allow enough room in remaining 2. All ok apparently. Delivery day, tried to offload in all 3 rooms. Eventually after calls to office agreed all would be stored in the cleared room. Fitter arrives a day late (first fitter could not attend due to current health reasons but only found 2 minutes before deadline). After being initially rude about not listening to clear instructions to go to front door and me challenging him to get out of back garden (we have dogs) he got to work. He was not happy that the allocated room was very crowded but eventually cleared enough space. Fitter took great pride in his work but was let down by damaged materials and the doors were nowhere near the expected colour as per online samples and brochure. Call to customer care (well some office outside of any form of customer care) and engagement with technical team with pictures sent to highlight mismatch in door Colour replacements would be sent. I advised at this stage and sought reassurance that the doors would arrive as per online colours and was told that they would. Finally new doors arrived a day late and I was at work so daughter (adult) afforded access. Guess what same colour. Rude and abrupt email finally received from customer care team saying sharps fulfilled contract. Wrong. If there was any doubt why would you originally agree to send new doors? We also had never seen any real samples but here assured the driftwood door finish is grey. It’s not. Everyone we have shown pictures to says it is Elm. We now have paid out thousands for a product we don’t like with zero recognition nor support. The customer care team have even stooped so low as to advise us we had been shown samples before. We absolutely had not seen anything on the door colours in real life. Logically it would have been sensible for sharps to send a sample before replacing doors? I will be seeking council regarding my rights Under the Consumer Rights Act 2015 immediately and will not be bullied and lied to by Sharps period. It is alarming how frequent this is becoming and totally unacceptable as a so called reputable market leading provider. Devastated does not even come close. Damage and worry has extended far beyond just the financial commitment. Never have we felt so upset and angry. Whole process has left us feel stupid and naive. Such a shame, if the doors were the colour we expected the end products we would be happy with but the underlying attitude and forceful tactics and responses from our customer Advisor is shocking (via email too). She even was overheard telling the fitter just to plough ahead and fit them despite me raising the issue with the doors again with total disregard for my wishes as a customer. Unbelievable. Clearly the idea was to force fitter to finish in my absence and bully the contractural commitments we now have in their world. Never ever will I get sharps to offer their services and will have every intention of exercising our consumer rights. Please if you choose them look at real life samples and don’t take the word of the sales Advisors (who lie). Don’t let the covid excuse prevent them showing you these.”

Helpful Report

Posted 4 years ago

“A Sharps delivery lorry completely blocked the road both ways for all traffic to get past today, just so he could pop into a house without having to park his lorry in a safe and proper place. I was stuck for 20 minutes causing me to be late for an important appointment, despite my protests to the delivery driver he wouldn’t move his lorry and all I got was a refusal to move and a load of cheek from him. If that’s the kind of person that Sharps employ then I would advise you to stay clear from this Company.”

Helpful Report

Posted 4 years ago

“We should be moving house in around 8 weeks and called into Sutton Coldfield branch with diagram with measurements and photo of the bedroom to get an idea of design and cost but was told we could only have a visit by one of their designers and he could only work to architect drawings. Very dissapointed at this attitude and needless to say we won't be using a company which doesn't want our custom. The sales assistant was an elderly gent who didn't seem to have much of a clue how to deal with customers and was poorly dressed for what is supposedly higher class retail.”

Helpful Report

Posted 4 years ago

“The product is good. The fitter professional and helpful. Customer service was poor. The delivery had 2 large boxes of drawers and wardrobe shelf missing. The items had to be reordered? I queried that they must be somewhere as all made to measure and completed for original delivery? My son had to make a special journey to lift the heavy boxes into my flat after they were delivered. Wardrobe shelf still missing! It all took 2weeks rather than 2 days. Customer services didn't seem bothered throughout the saga. I spoke to manager twice then it was passed over to another member of staff who at least kept me informed near the end., I did get some money off the final payment after some negotiations but I wouldn't recommend Sharps to anyone else due only to the poor customer service.”

Helpful Report

Posted 4 years ago

“I had to cancel my new bedroom due to illness one week after I had ordered it. I was so disappointed and was really looking forward to it. I was refunded my full deposit within three days of cancelling. I will definitely use this company after I get through my illness and can go ahead with my new sharps bedroom.”

Helpful Report

Posted 4 years ago

“Do not use this company. Sheila in Horsham shop so rude that even my husband had to tell her to shut up and listen to the customer! Designer ok, but wanted payment once agreed on design. Dressing table and wardrobe. Surveyor was ok but also fairly abrupt. The fitter. Suffice to say that he was a joke. Smoking wacky backyard outside. Leaving my cloakroom a mess having over 5 days had wee’d and pood in my brand new cloakroom. The rubbish he left in the bin a disgusting disgrace. The dirt and dust left in my house,on carpets a disgrace. No dust sheets are provided. My bedrooms were covered with dust and sawdust. Radiators covered in dust, lampshades covered in dust. My garage covered in dust,my freezer covered in dust. No attempt to get the house cleaned and left how it was. On completion fitter asked for final cheque. I was so upset with what filth I was left with I cried. I had to pay nearly £200 to have professional people/cleaners in 2 days later. The photos that the cleaners took I submitted them to Sharps. The customer service was diabolical. Rude and arrogant. Amy springs to mind! I told her to submit the photos to the directors. Over night I decided to phone my bank and STOP the final cheque. The filth and rubbish they left behind was a disgrace but at my insistence they sent a rubbish collector to remove the filth. We used Sharps 20 years ago and were very impressed. This time very disgusted. If you are contemplating on using them -Don’t!!! They knew they were in the wrong and consequently have not pursued for the final payment and if they did we would take them to Court. Wished I had used Hammonds instead. Please do not use the company. They deserve to go out of business.”

Helpful Report

Posted 4 years ago

“Inflated prices for very poor service! Avoid. Our Sharps bedroom furniture has just been completed (almost) but has taken a total of five weeks and we are still not totally happy but have given up. We have spent just under £7000 for something we could have got for less than half. Not the 'quality' we were expecting, from the product which is ok through to the Customer service which has been dire. I exclude Joanne Smart from this review, the only CA who seemed to genuinely care and try her best. The Sales Consultant promised us that all fitters use dust bags to avoid mess everywhere. This is NOT TRUE. Our first fitter James had left on the final day before we got home from work. The mess I walked into almost made me cry. Cardboard packaging and all the offcuts left in the room, everything, including the insides of the wardrobes covered in sawdust. I spent five hours cleaning before able to use. During the fit my husband, a builder himself, questioned the quality of the fit due to a chunk missing out of one of the plinths which the fitter had painted over, hoping we wouldn't notice, gaps between joins where plinths had been cut too short, a vertical divider that had been fitted which was three inches short of the ceiling (the fitter assured us that this was how Sharps made them, later completely denied by the Manager who came out to look at the install who agreed that it had been made wrong and needed replacing), bare MDF showing at the corners because they hadn't been fitted properly, plinth held up with wooden wedges because it was cut too short from the floor, glue residue left on the insides of all the wardrobe doors, three drawer fronts marked which were eventually replaced, and the drawer unit under the wardrobe not fitting flush with the doors which stuck out like a sore thumb. Now I know that nobody likes to have the quality of their work questioned but when it is costing the same as a brand new small car my husband felt entitled. The fitter took exception to this and after my husband left rang someone on his phone slagging him off, unaware that my daughter, working from home in the next room, heard every word. Totally unprofessional and unacceptable! Over the next four weeks we endured fitting appointments made and then cancelled literally two hours later, a customer service advisor confirming an evening appointment at 10.30 in the morning and then the fitter ringing 15 minutes later to say he was on his way - we were all at work so this was cancelled. A fitting appointment made which again was cancelled at the last minute which meant I used a days holiday for nothing and generally just a load of stress. We had to postpone our carpet fitting for three weeks because the room wasn't ready but finally Sharps sent Andris to sort things out. Finally a fitter who clearly takes a pride in his work. It took him 8 hours to put things right and still now we have the glue residue on the inside of the doors because as hard as he scrubbed it will not come off! Sharps are well aware of everything that has happened and despite many discussions, some quite heated, have only given us a discount of £427.55 for our troubles and this was only after I rejected the first offer. My advise to anyone thinking of buying from Sharps is to avoid them and go elsewhere. You can get just as much, if not more for far far less money and probably save yourselves a lot of hassle and upset too. We have learnt a very expensive lesson.”

Helpful Report

Posted 4 years ago

“No, do not buy! Its sold that it's all made to measure, its not. Flat pack mdf at its best. The fitter was cutting to size in our house. You could buy IKEA wardrobes of better quality. Fair enough they won't fit your space exactly... but at £2500 less I should have taken that option. Please save yourself thousands of pounds!!”

Helpful Report

Posted 4 years ago

“AVOID - I would even give them 1 star This company took nearly a year to get the wardrobes we ordered and surprise surprise we have broken door and wood coming away. After 2 visits and 3 months later still waiting. Customer Service and Managers total waste of time. Very rude and think saying sorry or human error is ok. They take your money and could care less. Please if you are thinking of getting new wardrobes dont use this company as you will just be wasting your money.”

Helpful Report

Posted 4 years ago

“Designer was lovely and very polite so we went ahead with the wardrobes. Booked a surveyor... didnt show up and I wasted a days holiday. Waited another month for the surveyor to arrive who was also very helpful. Sharps told me the days that they were coming to drop off and install. The men dropping off the wood were quick and friendly. The installation man... didn't show up. I've had to ring up and rearrange installation and spoken to a unhelpful and rude lady on the phone. I complained about my experience and told them I would not be using them again and I would be leaving them a bad review, to which she hung up on me. DO NOT USE SHARPS! It will take you half a year to get anywhere and will cost you a fortune.”

Helpful Report

Posted 4 years ago

“Awful home visit!! Absolutely terrible visit from the salesman who appeared to have no clue about their Covid guidelines! He arrived without a mask and then moaned when wearing it, letting it continually slip down. He wasn't wearing gloves and didn't get out any hand sanitiser during the visit but kept chucking his clipboard onto my bed during the measuring part!! Unbelievable. He didn't appear to understand social distancing and was condescending and pushy to the point I had to ask him to leave several times. He was also 45 minutes late for the appointment but had no consideration this would affect my day. It's been a long time since I've dealt with a pushy salesperson direct and I now know why. Never again!”

Helpful Report

Posted 4 years ago

“Distatrious customer service. Worst company I've ever dealt with. Completely ignorant. Gitter left massive mess and destroyed my walls. My wardrobe was completed a month ago and yet no one has come to fix the walls or pay me damages. Will never use again, nor will recommend to Nyone. AVOID at all cost!!!”

Helpful Report

Posted 4 years ago

“Disgusting customer service. I’m mortified how they spoke to me, I complained to area manager no surprise no response. After reading these horrendous reviews that now doesn’t surprise me AVOID”

Helpful Report

Posted 4 years ago

“The fitter was absolutely fantastic but Sharps customer service is woeful. We ordered in May and had the wardrobes built in... September. There was no attempt to explain the delays, get in touch, or communicate throughout the process. Design choices were made that were never explained (but these were obviously "my fault"), the rubbish left behind is IMMENSE (seriously, prepare yourself), and the same customer service who ignored me during the entire 4 month wait are now calling relentlessly for final payment. Expect to be ignored until they want your money. I would not use them again.”

Helpful Report

Posted 4 years ago

“Customer service is shocking. Basically take your money and then fob you off at every other step of the customer journey. Surveyor and fitter both fantastic, customer service team terrible. Lied to about fitting time, fitting cancelled at very short notice, told i'd only need one day and now the fitter has arrived and said there is no way it could just be done in a day - 'head office will have just said that to get you off their back.' Nice way to treat someone who has just spent almost £3k with you, much of this upfront based on your new 'covid payment policy'. Thanks Sharps.”

Helpful Report

Posted 4 years ago

“Baffling how you can pay £5k for a wardrobe (which is nice, fitted well, nice chap) and then they sour the whole experience by refusing to remove any of the rubbish left over - my drive is a mess with off cuts of wood, cardboard boxes and a black bin liner that I’ve just tripped up on in the dark. Absolutely baffling.”

Helpful Report

Posted 4 years ago

“There are lots of one stars and this seems about right! They charge a fortune for a substandard job! They cancelled on us on numerous occasions, cancelled the fitting, gave us less than 2 working days notice about another delivery, want almost full payment before they have even delivered, the fitter has completely wrecked our newly decorated walls and skirting board, they left the room and the wardrobe in a FILTHY state and they don’t even get rid of the rubbish at the end of it. I would NEVER use them again! Oh, and they chipped our bannister on delivery.”

Helpful Report

Posted 4 years ago

“Bedroom furniture fine. Its taking to long to fit them. 2 days we were told. The fitter came one day but not the next came the next day and still hasn't finished. Coming bank holiday Monday now to finish off. He better do because a fitter is coming Tuesday to fit the laminate floor. Why one fitter and not two. Baffles me. As you can tell I'm not happy. If it isn't finished on Monday I will stall payments”

Helpful Report

Posted 4 years ago

“The salesman was very polite and thorough explaining how the Wardrobe units could be fitted and asking us our ideas etcHowever after he’d measured up and worked out the cost it seemed very expensive for the product and materials they are made from at £4250 and there was no written down itemised bill so no explanation as to how he came by that figure. This figure seemed arbitrary as he then suggested he could knock down the cost by £250 if we signed up there and then. It seemed unusual practice to expect people to make a decision there and then on such an amount of money and it felt slightly pressurised to do so. We weren’t impressed with the samples he brought. MDF and plastic covered - not nice. We won’t be buying from here.”

Helpful Report

Posted 4 years ago

“Designer turned up without a correct measuring tool, didn’t actually measure. Told me what I could have, barely listening to what I could actually get, generally sounded unbelievably uninterested in being there, didn’t talk through any finishes, never showed me a final design, couldn’t have left fast enough and then slapped me with a 3k project where I wasn’t even sure what I was getting”

Helpful Report

Posted 4 years ago

Sharps Bedrooms is rated 4.0 based on 2,873 reviews