Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.97

4.0 Rating 2,873 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent visit; updated our initial design to suit my wife's mobility needs.”

Helpful Report

Posted 3 years ago

“Some positives but some extremely disappointing areas to think about if you are going buy with Sharps Firstly, they are very expensive and in retrospect, I should have gone with a local carpenter who likely would have done close to as good a job at significantly less eye water prices Positives: - Design process is professional and in depth - Amount of choice is impressive - 12 year guarantee a good selling point especially if you are planning on selling property Huge negatives on our personal experience: When they measured the wardrobe, they made four big mistakes 1. did not take the plug into account and so the original plan did not work and the fitter had to adjust on the day - unsure how you miss an entire plug in the design/measuring phase 2. Did not order an entire part of the shelving unit to attach it to the wall 3. Forgot to order one of the shelves completely 4. Did not put in the design to have holes for wires in the fitted shelf in the fireplace to pass tv cables through Overall this led to a massive delay of three weeks - fitting is meant to take 2 days This meant having a heap of uncut wood in our lounge for three weeks To make things more comical, in week 2 they sent a fitter out to finish the job but didnt tell him what the job was and so he didnt bring any of the right tools to complete it delaying the process again What really irked me is then their demand for the final 10% of the payment despite this terrible service for an already ludicrously expensive product When i pushed back on it, I then got radio silence for three month making me think they realised their mistakes and passed on the final payment I got 1 missed call three months later which i missed but no follow up email or call 2 weeks after that, I get an email asking me to pay a final bill of £100 (down from the final £350 10% that was left to pay) - if I did not pay it within 6 days they threatened to pass me to credit control to then chase the full final 10%. To add to it, 4 months after the fitting and the doors on the wardrobe are already no longer flush or straight All in all - disappointing service and very frustrating about the final payment I gave it 3 stars as we the final product is adequate, the initial customer service was genuinely apologetic about their numerous errors and the 12 year guarantee means they will come to align the doors (at least we hope they will!) But do your shopping around and think about local carpenters and smaller businesses as they will probably save you a few £'000 and give you a very similar finish - I would also ignore their sale prices, they essentially always have a sale so that "saving" is really arbitrary I hope this review has helped!”

Helpful Report

Posted 3 years ago

“Very professional and knowledgeable, no hard sell just clear information about the product. They give you time to consider the quote without pressure.”

Helpful Report

Posted 3 years ago

“Was excellent”

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Posted 3 years ago

“Respectful, thoughtful and professional service at a reasonable price. Perfect! I look forward to the wardrobes being fitted in the same stress free professional way.”

Helpful Report

Posted 3 years ago

“Was excellent”

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Posted 3 years ago

“Was excellent”

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Posted 3 years ago

“Look very smart”

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Posted 3 years ago

“Very professional. Not pushy. Knowledgeable. At the 1st visit, the gentleman did drawings of our design requirements. The 2nd visit was to finalise the order and the 3rd visit was to remeasure and double check the colour scheme and spec. All very organised.”

Helpful Report

Posted 3 years ago

“Great service from surveyor and sales guy , looking forward to installation now hope that's as good , can't come soon enough”

Helpful Report

Posted 3 years ago

“Excellent service all around. Alison was very friendly and super helpful, and created wardrobes that we wanted”

Helpful Report

Posted 3 years ago

“Personable Thorough Spritely”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Was excellent”

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Posted 3 years ago

“prompt professional very easy to do business with”

Helpful Report

Posted 3 years ago

“Had wardrobes fitted in May doors dropped gaps in between the doors,when i complained they sent me a piece of paper to adjust them myself absolutely know way would i use them or recommend them again.”

Helpful Report

Posted 3 years ago

“Appaling service, product not at all worth the price, we were given wrong parts and bits were damaged. The worst of all is their customer service - so bad and just don't answer any questions or take accountability. Would never reccommend to anyone. Could get much better quality for far cheaper elsewhere.”

Helpful Report

Posted 3 years ago

“Very poor customer service which denied your designer a sale. Hope you are proud…..”

Helpful Report

Posted 3 years ago

“We had a fitted wardrobe put into our 4th bedroom. On the day of the fitting it was noted that there were gaps between the sliding doors and the framework, big enough to put a file through. We reported this to sharps who sent the fitter back to make adjustments. This made a small but still unsatisfactory difference. We contacted Sharps again to state that we were still not satisfied. In the end they sent an Area Manager out to look at the workmanship and to write a report, which included re-ordering several replacement materials. These were due to arrive am on the Friday, but failed to arrive on time. We contacted Sharps and advised them of this, and stated we could not stay in any longer as my wife had a hospital appointment to go too. They agreed to put the materials on the van on Monday. No delivery on Monday. Contacted Sharps again, who said there had been a problem but the goods would be there by 10:30am the next day, as a new fitter had been appointed to our "job" and he would arrive at the same time. He duly arrived at 9:30am, we pointed out the materials had not arrived. The new fitter looked at the project in hand and made a few adjustments and pointed out that the original fitter had put the shoe rack in the wrong way around, which he showed us before correcting his previous colleagues error. The materials were finally delivered, but there were some "door stops" that had been ordered not present with the order. The fitter requested that they be sent direct in the post to us. We spoke to Amy in Customer Services who confirmed that they would be put in the post that night and would complete a file review to see if we would get any compensation because of all the problems we had had. 16 days later the "stoppers" have still not arrived, neither have we heard anymore from Amy. We were recommended to Sharps by our daughter in law, as part of the referral agreement, they should have received a £50 M&S Voucher upon completion, but they have not received anything. DO NOT BUY from this "over priced" company who do not have the qualified fitters or an appropriate Customer Services Team”

Helpful Report

Posted 3 years ago

Sharps Bedrooms is rated 4.0 based on 2,873 reviews