Shadow Foam Limited Reviews

Name: Shadow Foam Limited
Address: Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich, Cheshire
Rating: 4.78

4.8 Rating 2,365 Reviews

95 %

of reviewers recommend Shadow Foam Limited

4.8

Based on 2,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Shadowfoam Review I was impressed with how quickly it arrived during the current situation I have enclosed a video and I got my inspiration from your video of your tool wall

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Phone:

08081682878

Email:

hello@shadowfoam.com

Location:

Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich
Cheshire
CW9 6FY

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Shadow Foam Limited 5 star review on 11th March 2025

1608

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice product. Bought it to create box inserts to hold my model railway wagons, carriages and locos for easy transport to shows. Took a lot of effort as need deep trenches. Didn’t find the material came away uniformly. Think it works great for their original idea for tool storage.”

Helpful Report

Posted 2 weeks ago

“It's great idea for vast variety of systems (Boxes) I've ordered 50mm and it's 'just' sufficient enough for some of the tools... Not a Cheapest product though and They're not the Quickest in Delivery either...! Overall - better average”

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Posted 1 month ago

“I would love to say something good about shadow foam, but I have not received any yet. I don’t know the exact date of when I ordered it but I’m pretty sure it’s been almost a month. I did receive a confirmation that it was shipped out 12/9/24, but it hasn’t arrived yet.”

Helpful Report

Posted 2 months ago

Hi Ted Thanks for your feedback, can you contact our customer service team as it looks like your order shipped the day after you ordered, and was delivered a few days later, they have the tracking and delivery information to help you locate it. We'll also drop you an email separately so you have our details. Thanks for getting in touch. Team Shadow Foam

Posted 2 months ago

“Quality is ok but for this price range should fit much better”

Helpful Report

Posted 4 months ago

Hi Piotr So sorry to hear you aren't happy with the fit of your inserts, we always encourage anyone who isn't sure about any element of their order to get in touch with our customer service team via hello@shadowfoam.com as these questions can usually be resolved really easily. In this case it does look like the inserts are a great fit for your case, we've dropped you an email directly to explain why, but if you're not happy with them the team can also arrange for you to get a return or an exchange for something that might suit you better. Thanks again!

Posted 4 months ago

“Unfortunately still waiting for my product. Won't leave a review yet until I receive it. Did email and got a very prompt reply and the customer service was excellent. I guess it's a distributor issue”

Helpful Report

Posted 6 months ago

“It's foam. Don't for a moment think that you can cut it like Jonathan does on YouTube”

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Posted 8 months ago

“Courier is useless. Have not delivered and had to have it re delivered to post office at extra charge. They left no card. Pardelforce where absolutely useless”

Helpful Report

Posted 9 months ago

Hi Grant Sorry to hear that, though in this case it does look like there was an error or a typo on the address you supplied when you ordered. Though I can see that the courier was able to overcome/resolve this with you and make delivery to you a couple of working days later, so hopefully you now have your order and everything is OK? You're always welcome to reach out to our customer services team if you have any issues at all, they are usually able to identify and resolve issues like this pretty quickly. Many thanks, Team Shadow Foam.

Posted 9 months ago

“Initially had a problem with the scalpel and emailed the company to sort it out but had no success. Ended up getting one from local shop worked better . I found the foam fairly easy to cut but my problem came when trying to remove the piece that I had cut round . Trying to get my fingers in and pull back the foam I struggled in the end I used a wide blade screwdriver then used the spinner set to finish off”

Helpful Report

Posted 10 months ago

“Not going to say I found it easy. Struggled a bit peeling the foam out to a good level layer for my thermal binoculars. In the end I cut all the way through and put a 2nd sheet under the 1st. Also won't let me add a photo ?”

Helpful Report

Posted 11 months ago

“I'm a fan of the product and the YouTube channel. But since I ordered 1 product, so far I've received 10 different emails, bit of a joke TBH and would deter me from ordering again.”

Helpful Report

Posted 11 months ago

“Not as good as I was expecting. Also a bit pricey for what it is sorry 😞”

Helpful Report

Posted 1 year ago

“Your product is exceptional but extremely overpriced for its simplicity. Also, the shipping information that tracks the delivery is odd and difficult to understand “for us yanks” in the USA!”

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Posted 1 year ago

“Happy with the foam but very hard to cut no cutter supply”

Helpful Report

Posted 1 year ago

Hi Gary Absolutely, you make a good point, our cutting kits are essential to get the best results with the product. You can order them here at any time - https://shadowfoam.com/pages/accessories Also when you order from the Shadow Foam website, qualifying orders (over £60) get a free basic cutting kit, and pro kits (over £120) Hope this helps but do let us know if you need any more help getting results with your foam. Thanks!

Posted 1 year ago

“I ordered the lid and the bottom for a nuprol case the bottom fit really well the lid didn’t fit great I did email didn’t get a response just kept being asked to leave a review”

Helpful Report

Posted 1 year ago

Hi Alex We don't seem to have an email from you, but if you drop us an email at hello@shadowfoam.com with your order number, our customer service team will always get back to you within a day or two. Hope we can get this resolved for you! Thanks

Posted 1 year ago

“I never got it! It seemed to be delivered to somewhere totally different. I sent an email to the shipper but no reply.”

Helpful Report

Posted 1 year ago

Hi James Apologies we never got an email from you about not receiving your sample. On checking though it's still on it's way to you, but is now in the USA so should be with you any time. We will email you the tracking information so you can check it's progress from there, once received if you could update your review accordingly, that would be great thanks! All the best

Posted 1 year ago

“Very quick service, marked down because looking at it, it appears that the foam should eel apart easily at each layer but this doesn’t happen. It’s as if the layers a glued too strongly to come apart neatly so it might as well be one big piece of foam”

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Posted 1 year ago

“Order did not arrive complete the basic cutting set was not delivered”

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Posted 1 year ago

Hi Laura, We have had no correspondence with you regarding this issue. We are getting the missing cutting kit sent to you now. Please can you revise your review once you receive it? Kind regards The Shadow Foam Team

Posted 1 year ago

“Product is excellent but in my opinion very overpriced for what they are. Some much better offers on multiple purchases would improve the offering in my opinion, not just a cheap accessory offered as a bonus buy”

Helpful Report

Posted 1 year ago

“Felt a tad pricy at £30 for a couple of bits of foam cut to the size of a Helfords toolbox but as the idea came from one of their YouTube videos fair enough. Took two weeks to arrive from ordering and was sent by Parcel Farce 24 so also felt that I'd overpaid for the delivery (no tracking info, random delivery day, time and if you were not to get to the door in time my local driver won't leave a card). Evri is cheaper and more reliable in these parts.”

Helpful Report

Posted 1 year ago

Hi Paul Thanks so much for your feedback, and for your assurance you absolutely haven't paid anything for shipping as we offer free UK shipping on all our orders. Worryingly though we did email you tracking information when we shipped your order, sorry you didn't see that, it may be worth checking your spam or junk folders in case it dropped in there. To address your point on lead time, we do try and make it clear on the website that despatch time for certain items is longer than others as we often manufacture to order. In this case, you purchased a product with a 5-7 working day manufacture time and we shipped it out a day late due to seasonal demand for which I do apologise. But otherwise, hope you enjoy getting your Halfords modular system organised with the product, and thanks again for your feedback. All the best, Team Shadow Foam

Posted 1 year ago

“Product is maybe good, but customer service not so. Been waiting a week for a proper response..”

Helpful Report

Posted 1 year ago

Hi Phil Sorry to hear this, we always try and respond to customer enquiries within 1 working day. On this occasion, however, I've double checked and we've no emails from you or relating to this order number? If you want to contact our customer services team on 0808 1682878 or hello@shadowfoam.com they'll be only too happy to help. Many thanks Team Shadow Foam

Posted 1 year ago

Shadow Foam Limited is rated 4.8 based on 2,365 reviews