Shadow Foam Limited Reviews

Name: Shadow Foam Limited
Address: Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich, Cheshire
Rating: 4.78

4.8 Rating 2,365 Reviews

95 %

of reviewers recommend Shadow Foam Limited

4.8

Based on 2,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Shadowfoam Review I was impressed with how quickly it arrived during the current situation I have enclosed a video and I got my inspiration from your video of your tool wall

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Phone:

08081682878

Email:

hello@shadowfoam.com

Location:

Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich
Cheshire
CW9 6FY

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Shadow Foam Limited 5 star review on 11th March 2025

1608

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SF21470 Ordered foam based on web picture and sample when arrived it was not the same see pic contacted Customer care and informed the colour had changed and if I returned the item they would give me a refund however I would have to pay for return I explained that under The Consumer Rights Act 2015 I should not end up out of pocket for their failure they still refused to pay return item now languishing in my garage unfit for purpose”

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Posted 12 hours ago

“It never turned up.”

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Posted 2 weeks ago

Hi Jos Sorry to hear you didn't get your package. Did you get the tracking information we sent to you when we shipped it? Not sure if it was ordered to the wrong address, but according to tracking the courier tried to deliver it twice but flagged the address as "unoccupied" so instead sent a notification that you could collect your package locally. As that was on 12th February though I would expect it's probably not there now and is likely on it's way back to us. We will send you an email outlining next steps. Thanks for letting us know, Shadow Foam

Posted 2 weeks ago

“Hi when booking the Shadow kit I thought it was very professional till kit was sent back to Shadow foam and when I got in touch they said they would look into it they came back to me with there was something wrong with the delivery address So I asked them to keep me informed I got nothing back from them and I messaged them they answered me once then ignored the rest of my messages and I think I’ve sent three in total”

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Posted 2 weeks ago

Hi Mark, I can see my colleagues have tried to email you a few different times on this, most recently today, sorry if you haven't seen those messages, though I think you were able to reply to a couple. Unfortunately as they advised originally, there was a mistake / omission on the shipping address you entered when you placed your order. The result is that the courier are returning your goods back to sender as they were unable to find your address to make delivery. We've offered to either re-ship or refund the goods when they arrive back with us, hopefully soon. Thanks again for getting in touch, Shadow Foam

Posted 2 weeks ago

“I didn't receive my parcel!”

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Posted 3 weeks ago

Hi Florin Thanks for your order, and sorry you didn't get get your order. You are always welcome to contact our customer service team at any time and we can get issues like this resolved very quickly for you. Hopefully you got the tracking details we sent to you on 24th January? According to that the courier tried to deliver to you twice already. We will email you separately with all the details so you have them. As there was no one in to take delivery they left notification for you that your package could be collected from the post office instead, again we'll send you more details. Thanks again for letting us know you've not been able to collect it yet, hopefully you're able to revise your review once you have everything, but do contact us if you need more help at any time. Team Shadow Foam

Posted 3 weeks ago

“Hard to rate something that you haven’t received purchased shadow foam 1/23/25 and now it’s 2/10/25 and still no product”

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Posted 1 month ago

Hi Wayne Thanks for your feedback, it sounds like you maybe didn't get the tracking information we sent to you when your order shipped? We will forward to you again on email so you have it. This is what you can use to check tracking on your package at any time. Your order is still on it's way to you, it's coming to you from the UK so it's normal to take a few days, but it's in NJ now so it should be with you any time. If you have any concerns or worries at all about it though, you're always welcome to contact our customer service team and they'll be happy to help. Thanks for your order. Team Shadow Foam

Posted 1 month ago

“I have not received anything yet!!”

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Posted 1 month ago

Hi Conrad Sorry to hear you haven't had your order yet. Did you get the tracking we sent to you back when your order shipped on 13th though? According to that, the courier has been trying to contact you as the shipping address seems to be incomplete or incorrect? As they were unable to get that resolved with you, they've been holding it at their depot since 20th. We'll drop you a message separately to try and resolve the address query with you, Thanks for letting us know. Team Shadow Foam

Posted 1 month ago

“Where is my order? I didn’t realize this product was coming from United Kingdom. I’m still waiting for them to paddle a delivery boat to USA. Too long to wait.”

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Posted 1 month ago

Hey Chaz Thanks for your order and your feedback. We have always been UK based, but successfully ship hundreds of orders around the world, and into the US every single month, so your order is definitely on it's way. This is why we send you tracking for every single order so you can see where it is at any point and trace it's progress for your re-assurance. Looking at that I can see your order was delivered yesterday so hope you now have all you need but you're always welcome to contact our customer services team at any time if you need more help. Thanks again! Team Shadow Foam

Posted 1 month ago

“In concept it's the best idea and was incredibly exited. However in action where they say 'just peel the layer away' is a complete lie. The glue between the layers is stronger than the foam used and is near impossible to get a nice smooth layer the tool is on. Would have returned if I didn't ruin 3 of them trying every possible way to get it to go as advertised”

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Posted 3 months ago

Hi Dan So the layer points are actually not the best place to make your peel, this is intentional and we outline the reasons why, plus you can learn more about how to use the product for best results here - https://shadowfoam.com/pages/how-to Hope this helps you on the road to getting the great results so many others are enjoying, but if there's something in particular you continue to struggle with, you're always welcome to contact our customer service team via hello@shadowfoam.com and they would definitely be able to help you. Thanks for your feedback and hope we can get you up and running with your project soon!

Posted 3 months ago

“Habe mich sehr gefreut, endlich Ordnung in die Kiste zu bekommen. Leider ist das zuschneiden lange nicht so einfach und ordentlich wie in den Produktvideos. Habe das Resultat also postwendend in den Abfall gesteckt und mir selber eine Einteilung gebaut.”

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Posted 4 months ago

Hallo Carsten. Tut mir leid, dass Sie Schwierigkeiten mit der Herstellung Ihres Werkzeugkoffereinsatzes hatten. Ich wünschte, wir hätten es gewusst, denn dann hätten wir Ihnen sicherlich helfen können. Sie können sich jederzeit an unser Kundenserviceteam unter hello@shadowfoam.com wenden, damit wir Ihnen helfen können, die Ergebnisse zu erzielen, die viele andere mit Shadow Foam erzielen. Danke für Ihr feedback, wir freuen uns darauf, von Ihnen zu hören. Team Shadow Foam

Posted 4 months ago

“I sent you an email about an issue with the last two items I received, the Hot Foam Finisher and Hot Foam Smoother, yet still no response from you.”

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Posted 4 months ago

Hi Jerome Really sorry to advise but we haven't had an email from you about this order. Please feel free to give us a call or drop another email to hello@shadowfoam.com and our customer service team will be more than happy to look at your question for you. Thanks for getting in touch, Shadow Foam

Posted 4 months ago

“I ordered from Shadow Foam a little while ago and the process was flawless and simple, but having placed another order recently I was extremely disappointed with the customer service after they incorrectly calculated the VAT on an order (I live in a VAT exempt country) then claimed that no VAT had been charged (while also providing a breakdown of costs with one line detailing 'VAT - £XXX', which was baffling) and despite assurances that it would be correctly refunded after many, many emails back and forth they've gone quiet about it all. Furthermore, I was charged over £20 for DHL delivery only to end up collecting the remainder of the consignment myself to avoid having to wait an extra day to receive it all, which would've meant a 10 day wait - I've no idea why they couldn't tape the boxes together so that they were a single item to mitigate against the possibility of the consignment becoming split. It's a shame, because the product is good and my initial experience was good, but sadly this time things were distinctly subpar.”

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Posted 5 months ago

Hi Russ, It's disappointing to hear about your negative experience with us. Having checked the ticket logs, it appears that what had happened was on the part of our payment processing & imports partner, Global-E. It was explained to you that the VAT was indeed being calculated incorrectly and we are working to resolve this issue with Global-E to get you the refund of £6.50 that you are owed in a tax refund. Due to the complexity of how Global-E operates, we cannot simply refund the amount without tax/customs implications, so we need to wait for their resolution. I do understand that this is frustrating, but in your last email to us, you seemed willing to wait for this to be resolved to "draw a line under it all". As for the DHL consignment, we need to ship orders using this method. We have found that merely taping boxes together means that the box without the shipping label can go missing if the tape breaks. I'm sure you would rather receive your full order in two pieces, than not at all. Furthermore, your stated "10 day wait", as you correctly said in your email to us, was due to a delay with DHL because of a lack of an air freight service to Jersey over the weekend. Unfortunately, delays to the Channel Islands and other non-mainland regions are completely outside of our control. As a gesture of goodwill for the issues you faced during your order, we had included a couple of extras worth over £20 as the VAT problem was caused on our end. Once we had realised the mistake on our side, we did everything we could to turn your negative experience into as much of a positive one as possible. We will use your feedback to improve our communications and systems so that this issue does not occur again. Kind regards, The Shadow Foam Team

Posted 5 months ago

“Hi A bit early to ask for a review. Our shipment is still in Feltham. LTN321255868 Send me a new quest for review later for a better rating 😉”

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Posted 5 months ago

“They dont fit. Double checked the sizes and I ordered the right ones. Then I double checked with all my other packouts and they dont fit any packout I have. The ones I bought were for milwaukee packouts.”

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Posted 6 months ago

Hi Seth If you've any issue with part of your order just drop our customer service team a note, we're always happy to help and resolve any issue you're having - hello@shadowfoam.com. Thanks for getting in touch!

Posted 6 months ago

“I still havent recived it”

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Posted 11 months ago

Hi Valentin We've sent you tracking information as your goods are still in transit to you. If you have any further questions relating to this, please contact our customer services team. Many thanks

Posted 11 months ago

“I never received my sample.”

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Posted 1 year ago

Hi Leonard With apologies it does take a few days for the goods to reach you in the US as we are based in the UK. I can see from tracking that the package landed in the States late last week so hopefully it will be with you very soon, but you're welcome to contact us if you are having problems using tracking or have any other questions at all. Thanks for your order, hope your sample reaches you soon. Shadow Foam

Posted 1 year ago

“Shadow foam are secretive about delivery costs and demand name, address, card details etc before calculating delivery costs... whats more when you try to contact them directly about delivery costs, they mysteriously demand a 'show us your not a robot! screen which, conveniently!! doesn't work!!!”

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Posted 1 year ago

“I didn’t even get my shadow foam so is this a mistake”

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Posted 1 year ago

Hi Barrielee, We contacted you on 28th December regarding your order, but as you did not reply until Saturday, we could not resolve this until the next working day, which is today. We are reshipping your order as there was an address issue, so it should be with you tomorrow. Once you have received your order, please can you revise this review? Kind regards The Shadow Foam Team

Posted 1 year ago

“Great foam, got sent the wrong cuting kit”

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Posted 1 year ago

“Issue with order, still no response 1 week later.”

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Posted 1 year ago

Hi Nick Sorry to hear you've an issue with your order - we've not had any messages from you since your order was delivered back on 27th otherwise we would certainly have replied. Please get in with our customer services team at hello@shadowfoam.com with details of what the problem seems to be and they'll get right back to you. Thanks!

Posted 1 year ago

“First time trying this company and disappointed with Lack of communication or updates after placing order. Avoid”

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Posted 1 year ago

Hi Jason Many thanks for your recent order. We emailed you an email confirmation on the day you ordered, if you haven't seen that it might be worth checking your spam or junk folders. The product you ordered had a 4 working day manufacture time and is set to ship out to you today. On that basis your order will be delivered to you tomorrow. The next email update you will get will be your tracking information once it ships so please do look out for that. Hope you're able to track down your emails and best of luck with your project once the order arrives. However if you do need further help at any point, please do get in touch with us via the contact details on our website. Thanks again for the feedback, Team Shadow Foam

Posted 1 year ago

Shadow Foam Limited is rated 4.8 based on 2,365 reviews