Shadow Foam Limited Reviews

Name: Shadow Foam Limited
Address: Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich, Cheshire
Rating: 4.78

4.8 Rating 2,228 Reviews

95 %

of reviewers recommend Shadow Foam Limited

4.8

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Shadowfoam Review I was impressed with how quickly it arrived during the current situation I have enclosed a video and I got my inspiration from your video of your tool wall

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Phone:

08081682878

Email:

hello@shadowfoam.com

Location:

Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich
Cheshire
CW9 6FY

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Shadow Foam Limited 5 star review on 13th January 2025

Thomas FEITEN

Shadow Foam Limited 5 star review on 11th January 2025

Joe Kennedy

Shadow Foam Limited 5 star review on 10th January 2025

Peter Tattersall

1539

Anonymous

Anonymous // 01/01/2019

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“Works a treat. Cutting and finishing much easier than you'd imagine. Tremendously helpful in keeping my tools organised.”

Shadow Foam Limited 5 star review on 19th September 2024

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Posted 3 months ago

“Absolutely brilliant, they fit so perfectly in my dewalt box, and now have everything organised. Very fast delivery as well! 10/10”

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Posted 3 months ago

“Great service and great product”

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Posted 3 months ago

“Outstanding service and delivery. Great website and easy to find the items I needed. Very happy, thank you.”

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Posted 3 months ago

“This a great product I've use in my gun cabinet highly recommend this for protection of valuable items wen you on the move”

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Posted 3 months ago

“Ordered for my Makita Makpacs. Great product and a perfect fit. Easy to cut using a scalpel blade following Jonathan’s very helpful videos on YouTube. I even successfully did a double depth inset to store one smaller pack of drill bits neatly underneath a larger pack (see my video attached). The 50mm version allows for deeper cuts which was useful for me as I also wanted to store the containers for the Bosch Starlock blades vertically in with the Multitool. Overall, really pleased with the product and can thoroughly recommend both the product and the company for great service.”

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Posted 3 months ago

“A really great product to for my L-boxxes looking forward to picking up more in the future for other storage systems.”

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Posted 3 months ago

“I ordered from Shadow Foam a little while ago and the process was flawless and simple, but having placed another order recently I was extremely disappointed with the customer service after they incorrectly calculated the VAT on an order (I live in a VAT exempt country) then claimed that no VAT had been charged (while also providing a breakdown of costs with one line detailing 'VAT - £XXX', which was baffling) and despite assurances that it would be correctly refunded after many, many emails back and forth they've gone quiet about it all. Furthermore, I was charged over £20 for DHL delivery only to end up collecting the remainder of the consignment myself to avoid having to wait an extra day to receive it all, which would've meant a 10 day wait - I've no idea why they couldn't tape the boxes together so that they were a single item to mitigate against the possibility of the consignment becoming split. It's a shame, because the product is good and my initial experience was good, but sadly this time things were distinctly subpar.”

Helpful Report

Posted 3 months ago

Hi Russ, It's disappointing to hear about your negative experience with us. Having checked the ticket logs, it appears that what had happened was on the part of our payment processing & imports partner, Global-E. It was explained to you that the VAT was indeed being calculated incorrectly and we are working to resolve this issue with Global-E to get you the refund of £6.50 that you are owed in a tax refund. Due to the complexity of how Global-E operates, we cannot simply refund the amount without tax/customs implications, so we need to wait for their resolution. I do understand that this is frustrating, but in your last email to us, you seemed willing to wait for this to be resolved to "draw a line under it all". As for the DHL consignment, we need to ship orders using this method. We have found that merely taping boxes together means that the box without the shipping label can go missing if the tape breaks. I'm sure you would rather receive your full order in two pieces, than not at all. Furthermore, your stated "10 day wait", as you correctly said in your email to us, was due to a delay with DHL because of a lack of an air freight service to Jersey over the weekend. Unfortunately, delays to the Channel Islands and other non-mainland regions are completely outside of our control. As a gesture of goodwill for the issues you faced during your order, we had included a couple of extras worth over £20 as the VAT problem was caused on our end. Once we had realised the mistake on our side, we did everything we could to turn your negative experience into as much of a positive one as possible. We will use your feedback to improve our communications and systems so that this issue does not occur again. Kind regards, The Shadow Foam Team

Posted 3 months ago

“I would recommend that the cutting kit come with the disc spinner in order to get a clean flat finish. I feel like I would have given it a five star if this was included! Otherwise the shipping, service and product is pretty good”

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Posted 3 months ago

“Superb quality and very fast delivery. We opted for the green colour inside and it looks fantastic. We created a shadow board for tools to present to our customer and they were thrilled with the results. Will certainly be ordering again.”

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Posted 3 months ago

“very happy with product and customer service If you need to protect the items you love then look no further”

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Posted 3 months ago

“The whole process went great, from ordering to delivery and actual cutting of the product. Highly recommend this company as the service and prices are very good. The foam cuts easy enough after watching the online video tutorials.”

Shadow Foam Limited 5 star review on 17th September 2024

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Posted 3 months ago

“Great Product, quick and easy to cut and install. Supplied quick and a good price.”

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Posted 3 months ago

“Good to use”

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Posted 3 months ago

“Fantastic product and the more I use it the better I'm getting cutting it. Easy enough.”

Shadow Foam Limited 5 star review on 16th September 2024

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Posted 3 months ago

“Great product super fast deliver will definitely be ordering again”

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Posted 3 months ago

“I am a little disapointed in the shape and size of the piece of foam I received, I was expecting 1000 x 500 mm, the piece sent to me was 990 x 490, tapering down to 480, so the piece wasn't even square, (as in an equal sided rectangle). I was hoping to fully utilise the whole 500mm of its width but I have now had to comprimise on one of the draws and not have it as a perfect fit. I would have complained prior to its use but I didn't notice until I had cut one of the pieces at 300mm. I work in the manufacturing sector, mainly 1st and 2nd tier automotive parts, everything we purchase as a raw material is usally slightly oversize and never undersize, even if you don't class this as a raw material it should at least be the size as avertised and sold. If this is normal for all of your product then it should be avertised as such, and if it does say somewhere in the small print on your website that there is a size difference in what you buy and what you get it's obviously burried deep in the small print as I never came across it. I won't be buying any more or recommending it to anyone I know. It's a shame really as it's a clever product that has loads of potential, it's a shame you feel the need to reduce the size so close to the avertised size just to save a few pence, but in doing so have ended up with a bad review and no further business. Also, don't get me started on the mess Parcel Force made of delivering it, not your problem I know but the person I emailed from your company could have been a little more helpful and courteous.”

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Posted 3 months ago

Hi Carl, Thanks for your review. I am very sorry that you had issues with Parcelforce, our customer service manager was in touch with you to explain that it had been delivered to a local Post Office ready for you to collect, and that was the end of your correspondence with us. However, we have had no indication that there were any issues with your order itself. We would be more than happy to replace any damaged or undersized sheets. This is clearly a manufacturing error on our part, but unless we are made aware of these issues, we cannot resolve them. If you would like us to replace any of the sheets you received, please contact us and we would be more than happy to do so. Kind regards, The Shadow Foam theam

Posted 3 months ago

“Fantastic product and super easy to cut, this has transformed my tool chest. Will be purchasing some more for my battery tool boxes soon.”

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Posted 3 months ago

“Easy to order from. Took some time to ship across the pond, but it got here.”

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Posted 3 months ago

“Great product easy to order and quick delivery”

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Posted 3 months ago

Shadow Foam Limited is rated 4.8 based on 2,228 reviews