Shadow Foam Limited Reviews

Name: Shadow Foam Limited
Address: Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich, Cheshire
Rating: 4.78

4.8 Rating 2,122 Reviews

95 %

of reviewers recommend Shadow Foam Limited

4.8

Based on 2,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Shadowfoam Review I was impressed with how quickly it arrived during the current situation I have enclosed a video and I got my inspiration from your video of your tool wall

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Phone:

08081682878

Email:

hello@shadowfoam.com

Location:

Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich
Cheshire
CW9 6FY

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Shadow Foam Limited 5 star review on 19th November 2024

1514

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From a great selection of product options and offers, superb customer service received from Donna when I had a question, speedy and super efficient tracked delivery and top quality sheets of Shadow Foam received - very impressed, thank you.”

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Posted 1 year ago

“Awesome stuff, very easy to work with and looks fantastic once you’re done!”

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Posted 1 year ago

“Great product!”

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Posted 1 year ago

“It was okay, but it took way too long to send the package. It did not arrive before Christmas while I ordered it at the beginning of December”

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Posted 1 year ago

“I used Shadow foam because I like to try and use the best on anything on the market however after using the 1st couple of sheets from a pack of 5 I found the rest to be covered in bubbles and unusable which was really disappointing. After being told by Shadow foam to “turn them up side down and use them” (which means it would have been red instead of black) not what I paid for or the look I wanted. All I wanted to do was return those sheets and get a refund on the 3 sheets I’ve now put in the bin (I wasn’t that impressed by the product so I didn’t want a replacement). They gave me a 30% refund and basically said we’ve done everything we can which left me disappointed with the product and their customer service, I definitely won’t be using or recommending again which is a shame.”

Helpful Report

Posted 1 year ago

Hi Kenton Really sorry you feel this way, but we did offer you the opportunity to return everything to us for an exchange. As you know we didn't have the colour you wanted in stock at the time so couldn't have replaced it, but you declined both a replacement in a different colour and a replacement in a different size sheet. It was only some time later that you came back again and advised that you had already used much of the foam and asked to just return what was left from the pack and get a refund. We can't accept back part-orders or split packs hence our suggestion for to you to try using the other side of the foam to try and come up with something that was going to work for you. We can only accept returns in their original, unused condition which I'm sure you'll appreciate and which is in line with most other retailers. We are glad you managed to use most of the product, and that you got the goodwill refund we applied for you though. Thanks again for the feedback, Shadow Foam

Posted 1 year ago

“Excellent product job done looks and works well,very pleased.”

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Posted 1 year ago

“Quick delivery and good product”

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Posted 1 year ago

“The foam itself is excellent, easy to use and looks great - however, the case inserts I ordered for Milwaukee Packout small case do not fit, it needs trimming down at the front by nearly 10mm which is irritating tbh. I expected it to already fit without any fiddling. Secondly, it took a week for delivery. The website clearly stated expect delays so my fault, I should have ordered from Amazon. But, like it said at the start, the actual product is really quite excellent 🫣”

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Posted 1 year ago

“Last time I ordered some shadow foam it came with a cutting blade”

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Posted 1 year ago

“Seems to be a good product. The oly thing I found abit difficult was getting the foam out of the the areas I had cut out”

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Posted 1 year ago

“Not the best , foam is glued together making cutting out very difficult, the overall finish , was not what I expected, i took my time , measured my items , used decent knife and tools , but tearing the foam out was very difficult and the end result looked messy,”

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Posted 1 year ago

Hi Ant We definitely never glue the layers together, and I can absolutely help you out in getting the most out of your product. Perhaps initially if you check out the 'how to' guides on our website here: https://www.shadowfoam.com/how-to/ But if you are still struggling after that, drop us a line at hello@shadowfoam.com and let us know exactly what the issue is, and we'll help you out as best we can. Thanks!

Posted 1 year ago

“Love this foam. Made my Snap-On tool box look awesome and super organised. Rest of the tool boxes to follow! Foam is really good quality. I ordered bespoke sizes and came exactly to size - can’t rate highly enough.”

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Posted 1 year ago

“All product I used was great only down side is that in all the product descriptions and when buying the items It showed me getting the cutting kit which had cut resistant gloves included but when I received the package it wasn't included. Not a big deal in the grand scheme of things but would have liked to get all the things advertised”

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Posted 1 year ago

“Excellent product, fast delivery and good value. The only thing that let it down and stopped me giving 5 stars was the fact that the foam is not 'easy-peel' by any stretch of the imagination. If you could make it so that the layers did separate more easily the product would be perfect. Having said that, it's an excellent product/concept and I'm looking for further applications.”

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Posted 1 year ago

“Looks like a great product but disappointing service from Shadow Foam. Their website states 'fast and free delivery' and their order confirmation said 'next day delivery'. Several days later the goods still aren't here and I'm told it will several more days before they arrive. Apparently there was a note on their website about workload delays but it wasn't obvious. I don't know what is difficult about shipping out bits of foam?! Their website is also lacking, the basket/checkout didn't work and it took about 8-10 attempts and a long phone call to sort it, and they couldn't take my order over the phone which would have been the obvious solution. I guess they have a good product, but their site and operations/admin functions seem unprofessional and lacking. This is reinforced by the fact it is not a https secure site, so buyers need to be aware of this. If they nail these issues and up their game then this company can go places.”

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Posted 1 year ago

Hi Anon Thank you for leaving a review, we always welcome feedback on how we can improve our service. As you can imagine we had a large backlog of orders over the holiday period and so are a little we behind on orders. For this reason, we have a large banner at the top of the website on every page, stating that orders may be delayed, which in the case of your order, it has been. Many apologies if you didn't spot the banner on any of the pages you visited, but hope this explains it. As for any website issues you faced, in this case, it appears likely to be clientside, as we DO have and always have had an https certificate for the website. Therein too is the reason that we wouldn't take an order over the phone; for your security. Since the payment information is of course secure on the website in a way that we can't guarantee over a phone line. Again I hope this addresses that query for you. We continually work hard to improve our web speed and checkout experience so appreciate your feedback on this too. While it is not always perfect, for a small, family-run business like ourselves, and based on the many reviews that people leave, we believe that the customer experience is typically very good - but we do of course take your comments on board. If there is anything else we can help you with, please do get in contact with us directly, and thanks once more for your feedback. All the best.

Posted 1 year ago

“Great product. Exactly what I wanted and expected. Ten times better than the product that DeWalt has for their TSTAK. The only thing I didn't like was the shipping charge...that was outrageous from UK to USA. I think they need a distributor in the US if they can't get shipping costs down.”

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Posted 1 year ago

“I never receive my package so my experience is not good at all”

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Posted 1 year ago

Hi Robert So sorry to hear this - it's the first you've mentioned about not having received your order. I'll email you separately with more details and to check we have the right contact details for you as your order never cleared customs as they were unable to contact you, so your order is being returned to sender. Let us know how you want to proceed with this once the goods land back with us and we can get this sorted for you. Many thanks!

Posted 1 year ago

“excellent material, nice people”

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Posted 1 year ago

“Fantastic Straight forward ordering and everything correct with the delivery Definitely recommend and will use again”

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Posted 1 year ago

“I ordered a 3pack of 50mm foam and a 5 pack of 30mm foam, with the intention to lay the pieces of foam next to each other. Unfortunately the pieces were inconsistent sizes. The 50mm boards did not have straight edges. Of the five 30mm boards, two were 20mm shorter than the other three. Felt as though I had been sent the offcuts. I would recommend purchasing the larger (more expensive) sheets and trimming down to size.”

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Posted 1 year ago

Shadow Foam Limited is rated 4.8 based on 2,122 reviews