Shadow Foam Limited Reviews

Name: Shadow Foam Limited
Address: Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich, Cheshire
Rating: 4.78

4.8 Rating 2,118 Reviews

95 %

of reviewers recommend Shadow Foam Limited

4.8

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Shadowfoam Review I was impressed with how quickly it arrived during the current situation I have enclosed a video and I got my inspiration from your video of your tool wall

Visit Website

Phone:

08081682878

Email:

hello@shadowfoam.com

Location:

Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich
Cheshire
CW9 6FY

Write Your review

Tell us how Shadow Foam Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shadow Foam Limited 5 star review on 15th November 2024

1512

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a good product to work with. Being precise is key to getting a good result. Because of the size and shape I was afraid that during the initial cutting I'd move things and would get a bad cut. I've used painters tape to outline what i wanted to cut wich enabled me to check the shape and get very precise cuts. the cutting I did in layers and segments I felt a needed to do that to get a good result the first time having no experience in cutting foam. The finishing touch to the foam has be done still but I'm very pleased with the result so far.”

Shadow Foam Limited 5 star review on 2nd October 2024

Helpful Report

Posted 1 month ago

“Very good service overall from the shadow foam team, my order arrived very quickly. I am very impressed with is quality of the foam plus the videos and instructions make it very easy to follow when cutting out the foam.”

Helpful Report

Posted 1 month ago

“Easy checkout, fast delivery, good product.”

Helpful Report

Posted 1 month ago

“Worked great. Takes a while to cut. Probably took me an hour per tray.”

Shadow Foam Limited 5 star review on 26th September 2024

Helpful Report

Posted 1 month ago

“So glad l purchased your products..and l enjoyed fitting all the tools in place (see pictures)..l will be recommending Shadow Foam to all the guys in the Harley Davidson group I'm in..👍👍👍”

Shadow Foam Limited 4 star review on 26th September 2024

Helpful Report

Posted 1 month ago

“The product is really good! Only the way of shipping could be better. They taped 3 boxes together as one. But on its way to the Netherlands 2 out of 3 boxes detatched. They had to send the other pieces again. So it took way longer then first anticipated”

Helpful Report

Posted 1 month ago

“The items were delivered as ordered and are of good quality, but there again they always are, never had a problem with Shadow foam.”

Helpful Report

Posted 1 month ago

“Works as intended and advertised. very satisfied.”

Helpful Report

Posted 1 month ago

“Easy and simple order with great and quick customer service with shipment to Norway.”

Helpful Report

Posted 1 month ago

“Great product and fast service”

Helpful Report

Posted 1 month ago

“Works a treat. Cutting and finishing much easier than you'd imagine. Tremendously helpful in keeping my tools organised.”

Shadow Foam Limited 5 star review on 19th September 2024

Helpful Report

Posted 1 month ago

“Absolutely brilliant, they fit so perfectly in my dewalt box, and now have everything organised. Very fast delivery as well! 10/10”

Helpful Report

Posted 1 month ago

“Great service and great product”

Helpful Report

Posted 1 month ago

“Outstanding service and delivery. Great website and easy to find the items I needed. Very happy, thank you.”

Helpful Report

Posted 1 month ago

“This a great product I've use in my gun cabinet highly recommend this for protection of valuable items wen you on the move”

Helpful Report

Posted 1 month ago

“Ordered for my Makita Makpacs. Great product and a perfect fit. Easy to cut using a scalpel blade following Jonathan’s very helpful videos on YouTube. I even successfully did a double depth inset to store one smaller pack of drill bits neatly underneath a larger pack (see my video attached). The 50mm version allows for deeper cuts which was useful for me as I also wanted to store the containers for the Bosch Starlock blades vertically in with the Multitool. Overall, really pleased with the product and can thoroughly recommend both the product and the company for great service.”

Helpful Report

Posted 1 month ago

“A really great product to for my L-boxxes looking forward to picking up more in the future for other storage systems.”

Helpful Report

Posted 1 month ago

“I ordered from Shadow Foam a little while ago and the process was flawless and simple, but having placed another order recently I was extremely disappointed with the customer service after they incorrectly calculated the VAT on an order (I live in a VAT exempt country) then claimed that no VAT had been charged (while also providing a breakdown of costs with one line detailing 'VAT - £XXX', which was baffling) and despite assurances that it would be correctly refunded after many, many emails back and forth they've gone quiet about it all. Furthermore, I was charged over £20 for DHL delivery only to end up collecting the remainder of the consignment myself to avoid having to wait an extra day to receive it all, which would've meant a 10 day wait - I've no idea why they couldn't tape the boxes together so that they were a single item to mitigate against the possibility of the consignment becoming split. It's a shame, because the product is good and my initial experience was good, but sadly this time things were distinctly subpar.”

Helpful Report

Posted 1 month ago

Hi Russ, It's disappointing to hear about your negative experience with us. Having checked the ticket logs, it appears that what had happened was on the part of our payment processing & imports partner, Global-E. It was explained to you that the VAT was indeed being calculated incorrectly and we are working to resolve this issue with Global-E to get you the refund of £6.50 that you are owed in a tax refund. Due to the complexity of how Global-E operates, we cannot simply refund the amount without tax/customs implications, so we need to wait for their resolution. I do understand that this is frustrating, but in your last email to us, you seemed willing to wait for this to be resolved to "draw a line under it all". As for the DHL consignment, we need to ship orders using this method. We have found that merely taping boxes together means that the box without the shipping label can go missing if the tape breaks. I'm sure you would rather receive your full order in two pieces, than not at all. Furthermore, your stated "10 day wait", as you correctly said in your email to us, was due to a delay with DHL because of a lack of an air freight service to Jersey over the weekend. Unfortunately, delays to the Channel Islands and other non-mainland regions are completely outside of our control. As a gesture of goodwill for the issues you faced during your order, we had included a couple of extras worth over £20 as the VAT problem was caused on our end. Once we had realised the mistake on our side, we did everything we could to turn your negative experience into as much of a positive one as possible. We will use your feedback to improve our communications and systems so that this issue does not occur again. Kind regards, The Shadow Foam Team

Posted 1 month ago

“I would recommend that the cutting kit come with the disc spinner in order to get a clean flat finish. I feel like I would have given it a five star if this was included! Otherwise the shipping, service and product is pretty good”

Helpful Report

Posted 1 month ago

“Superb quality and very fast delivery. We opted for the green colour inside and it looks fantastic. We created a shadow board for tools to present to our customer and they were thrilled with the results. Will certainly be ordering again.”

Helpful Report

Posted 1 month ago

Shadow Foam Limited is rated 4.8 based on 2,118 reviews