SGS Heating & Electrical Ltd Reviews

Name: SGS Heating & Electrical Ltd
Address: 4 Dolphin Industrial Estate, Southampton Road, Salisbury
Rating: 4.82

4.8 Rating 510 Reviews

95 %

of reviewers recommend SGS Heating & Electrical Ltd

Company Reviews

Metrics

Info

4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About SGS Heating & Electrical Ltd:

SGS Heating &Electrical Ltd have been operating in Salisbury and surrounding areas for over 30 years. We specialise in natural gas, LPG, oil and electric heating systems as well as general plumbing, bathrooms, builders work and electrical services. If you'd like a quotation please do not hesitate to contact us.

Visit Website

Phone:

01722 331066

Email:

info@sgsgas.co.uk

Location:

4 Dolphin Industrial Estate, Southampton Road
Salisbury
SP1 2NB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have entered into a contract with SGS for the continued maintenence of our heating system and boiler. It has been identified that some work needs to be done to remove the exclusion clauses you have placed against our system and I understand this is going to take place in June but to date no appointment has been made or if it has we have not received any communication regarding it. Our past experience of heating engineers, and plumbers coming to our home has to say the least been absoloutely unacceptable and in a desperate last ditch effort we have entered into our contract with you to ensure we get the best professional service that should be expected by any home owner. Hopefully that will be proven when you have finally updated our system with what needs to be done in June. The engineer who came to our home definitly appeared to know what he was talking about and gave us the confidence that we should not be placed in the unsatisfactory situation we have been in over many years and poor workmanship from other plumbers and heating engineers that have attempted to keep our heating system serviceable and safe. We were happy with your engineers visit and we look forward to seeing what we have been told being carried out.”

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“A quick and pleasant service by your engineer.”

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“Electricians arrived promptly and did an excellent job putting up new light fitting in awkward 'top of landing' position. Maintaining the high quality service I have come to expect from SGS.”

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“excellent work”

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“on time ,experts ,obliging, polite”

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“Very competent and reliable company to deal with. Excellent customer service. Paul and Gavin certainly know their subject.”

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“Very prompt efficient and reliable service”

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“SGS quickly diagnosed the problem, restricted circulation due to a fault in the pump. Once the service engineer had come the pump was replaced in about ten minutes.”

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“Paul gave his usual thorough excellent service.”

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“Always on time, very polite and friendly, and get the job done!”

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“Reliable and efficient workforce. However, when setting up an annual contract, for monthly payments, I was baffled to understand why the first payment wasn't due for nearly 2 months in advance of accepting the plan. It would be good to set it up online and for the first payment to be taken almost immediately, so starting the cover, at that point. I needed 2 call outs within a couple of weeks of each other and I was informed that "The System" didn't allow the contract to cover the cost! Who is in charge of The System? It needs sorting! Anyway, they did cover the call outs without cost after my complaint, to be fair. Otherwise, I do recommend them.”

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“Prompt, efficient service. Covered floors in areas of work and cleared up well afterwards.”

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“A first class job. All staff are tradesmen and we are pleased with all aspects of the job.”

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“Expensive! Failed to satisfactorily fix leak in toilet after 2nd visit. Failed to return a phone call when they had promised. Would not quote for a straightforward job over the phone.”

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Hi Many thanks for your feedback. All feedback is useful to us, good or bad. I will arrange for someone to contact you to ensure the issue is resolved to your satisfaction. Kind regards SGS Heating & Electrical

“Excellent prompt response to problems. Would highly recommend”

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“Called SGS to request a fix for my central heating oil burner.SGS engineer visited early the next day .Accurate diagnosis made, new part fitted:my 20 year old burner made serviceable.”

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“First class company with first class service. Staff and engineers are brilliant”

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“Thank you for a very efficient service. John was very polite and effective.”

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“Truly first class all round.”

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“The overall rating I give is very poor-poor. Paul is a very good oil boiler engineer but should stated our boiler was too old to go on the boiler scheme. Gavin too is an excellent engineer and a very decent person. Mike, however, was very poor and completely screwed up our boiler leading to numerous call-outs from Gavin. Mike only came out to carry out a boiler inspection and service. I have three very severely disabled Sons who must be kept warm as two of them suffer from Muscular Dystrophy, over this weekend, we very nearly had to send them both into hospital for their own safety because of SGS, how that would have made us look in the eyes of the authorities doesn't bear thinking about. Gavin has been the hero, but this was all completely unnecessary and just highlights three different engineers, three different ways of thinking, leading to an absolute F**k up. Thank the Lord our boiler IS too old for your scheme, one can only imagine what screwups would have been waiting for us in the future.”

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Mr Spencer Many thanks for your feedback which is obviously disappointing for us to read. We will look into the issues you've raised as a matter of urgency and come back to you as quickly as possible. Kind regards SGS Heating & Electrical

SGS Heating & Electrical Ltd is rated 4.8 based on 510 reviews