SGS Heating & Electrical Ltd Reviews

Name: SGS Heating & Electrical Ltd
Address: 4 Dolphin Industrial Estate, Southampton Road, Salisbury
Rating: 4.81

4.8 Rating 515 Reviews

95 %

of reviewers recommend SGS Heating & Electrical Ltd

Company Reviews

Metrics

Info

4.8

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About SGS Heating & Electrical Ltd:

SGS Heating &Electrical Ltd have been operating in Salisbury and surrounding areas for over 30 years. We specialise in natural gas, LPG, oil and electric heating systems as well as general plumbing, bathrooms, builders work and electrical services. If you'd like a quotation please do not hesitate to contact us.

Visit Website

Phone:

01722 331066

Email:

info@sgsgas.co.uk

Location:

4 Dolphin Industrial Estate, Southampton Road
Salisbury
SP1 2NB

Write Your review

Tell us how SGS Heating & Electrical Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Price matched the quotation provided and they turned up exactly when the y said they would, with gentle reminders received the day before their arrival. The fitter who came was excellent, with the quality of his work being of the highest standard and when finished he cleaned up to leave everything as he had found. Would have no hesitation in recommending”

Helpful Report

“Initially, I was very impressed with SGS energy. They seemingly have competitive pricing and very nice documentations of how you could save money with their install, but unfortunately after I sent the deposit things deteriorated. 1. I had questions regarding battery size, and the agent I spoke with told me he did not know why the given battery was chosen or if a higher capacity would be a better option. It was left there. 2. They stopped communicating promptly after the deposit was made. I emailed them two separate instances about the installation date and installation plans with no response for over one week with multiple email attempts. 3. The final straw for me was understanding the poor installation design. They wanted to use wood frames for the panels and incorporate these into our new roof. This would create many weak points in the roof which would be susceptible to leaks and rot. These points would require ongoing checks and maintenance. Industry standard is to install panels on a flat roof with an aluminium frame that sits on the top of the sealed flat roof (ask any roofer or chatgpt). This is why their pricing seems competitive. They cut corners to seemingly save money. Given all these issues, I decided to back out as I had a lack of confidence in their procedures. They refused a full refund. Be very wary of this company! They might come up cheaper, but that is because they cut corners with the install which could cost you later down the line. They are also very unresponsive after they take your money. Go elsewhere!”

Helpful Report

“Outstanding service from Ron! I was extremely impressed with the recent service I received from Ron. My boiler had developed a leak and he replaced the faulty pipe with minimal disruption. I was very impressed with his expertise, efficiency and excellent customer service.”

Helpful Report

“Purchased an electric heater from SGS 13/01/25 And also had it installed by them. Very happy with both so I would highly recommend them.”

Helpful Report

“Excellent service . Jamie was very knowledgeable and made an amazing job fitting an electric stove. He assured me l wouldn't be disappointed and I wasn't !! So pleased with it. Thank you very much. Fran”

Helpful Report

“What a star David our kitchen fitter was such a great professional job. Kitchen looks lovely thank you Howdens. Everything went smoothly thank you to all at SGS, Colin and Sabina especially.”

Helpful Report

“Engineer was excellent. Apart from servicing the boiler he took the trouble to explain about the thermostats on radiators.”

Helpful Report

“Engineer was amazing Very helpful advice with broken boiler issues and solutions”

Helpful Report

“Happy with service. friendly, efficient. I needed a few jobs done. I would definitely use them again, they did a good job at a good price.”

Helpful Report

“Engineer arrived on time to thoroughly check electric boilers and associated equipment previously installed by SGS. Replaced faulty room thermostat. Total bill within price quoted. I always recommend SGS for professional service and efficient office back up.”

Helpful Report

“Hi always been excellent service”

Helpful Report

“Steve provided the best servicing I have ever had. Sorted a query about pressure which I have never had an answer for. He was polite friendly and professional”

Helpful Report

“Our old Worcester boiler which was over 20 years old was struggling along and finally gave up the ghost a week or so ago. SGS engineer Max came to fit a new one only 3 or 4 days later. He was just great! He had to instal lots of new pipework as well as the boiler. He put down coverings to keep the floors clean and removed all rubbish, leaving the house pristine, so I had nothing to clear up. The job was finished within the day and all was working perfectly. We have always used SGS for our heating jobs and they have never let us down.”

Helpful Report

“They plumber came at the time they said he would. He diagnosed the problem and fixed it within an hour.”

Helpful Report

“Plumbing work carried out exactly as promised. Engineer was excellent, arriving on time and taking great care to tidy up after the work carried out and thoroughly test the system before leaving. Would not hesitate to recommend to others.”

Helpful Report

“I spoke to SGS salesmen in the market square on Saturday and explained my difficulty with getting local engineers to fix our Samsung air source heat pump. Fortunately, SGS engineers had recently done a training on Samsung air source heat pumps. Five days later and my system has been serviced by an engineer and all is working well. Thank you for a prompt and successful service.”

Helpful Report

“Yes I really so happy new shower”

Helpful Report

“Very pleased with work done today which successfully resolved my concern. Communication excellent from SGS Heating and Electrical from start to finish. Your engineer was pleasant, helpful and efficient in his work. Thank you.”

Helpful Report

“Was on the receiving end of one of their lovely drivers deliberately splashing me by going through a large dirty pot-hole puddle in their van. If this is the type of person they employ, I would not trust them with my gas/electric supply.”

Helpful Report

“Excellent boiler service from Gavin today.”

Helpful Report

“Further to my previous somewhat critical review. I was telephoned by Paul, who was most apologetic, and explained the delays satisfactorily. He also offered to cancel one of the invoices, which was obviously most acceptable. In short, the matter has been concluded successfully for both parties. Well done Paul, an object lesson in 'how to handle customer complaints'”

Helpful Report

SGS Heating & Electrical Ltd is rated 4.8 based on 515 reviews