SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,266 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 31st March 2025

176

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were good,only downside was llack of parking.”

Helpful Report

(Middlesbrough) - Posted 4 hours ago

Thank you for your great review! We're thrilled to hear that our staff met your expectations. We appreciate your feedback about the parking situation and will certainly take it into consideration to improve your experience in the future. We look forward to serving you again!

Posted 3 hours ago

“As per usual, customer service is great. Very helpful from start to finish and beyond. Thank you Graham and Andrew for your help and guidance”

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(Darlington) - Posted 4 hours ago

Thank you for your outstanding review, Roberto! We're delighted to hear that Graham and Andrew provided you with great service throughout your experience. Looking forward to assisting you again in the future!

Posted 3 hours ago

“Fantastic service couldn’t have been any more helpful pick the car I wanted and got it the following week. The gentleman ray went above and beyond to get the car I needed.”

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(Durham) - Posted 4 hours ago

“Was delighted with my purchase of new car . Sales person Sam Tennant was very knowledgeable, polite & easy to deal with . The whole team made my purchase an enjoyable experience.”

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(Durham) - Posted 5 hours ago

“Excellent service”

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(York) - Posted 5 hours ago

Thank you for your fantastic review, David! We truly appreciate your kind words about our service. We look forward to serving you again in the future!

Posted 3 hours ago

“Excellent service right from my initial enquiry to collecting the car. Car was booked in with Roger for an in warranty repair. Everything re. the repair process was explained fully, I was kept informed at every stage of the repair and the car was sorted in no time at all. A big thank you to Roger and all the team all SG Petch Mazda, faultless service.”

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Posted 8 hours ago

Thank you so much for your fantastic review! We're delighted to hear about your excellent experience with Roger and the team. Keeping you informed throughout the repair process is a priority for us, and we're glad it all went smoothly.

Posted 3 hours ago

“Every thing was spot on. When I had a problem with the car on the road your team came to my rescue the car was taken in to the service centre. Your team then provided me with a car. In a couple of days problem solved. Your team was fantastic and were super.”

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(Middlesbrough) - Posted 4 days ago

Thank you so much for your wonderful review, Graham! We're thrilled to hear that our team came to your rescue and provided you with a quick solution. Your kind words about our staff mean a lot to us, and we’re always here to help. Looking forward to serving you again in the future!

Posted 3 hours ago

“Very good service from an excellent dealership”

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(Middlesbrough) - Posted 5 days ago

Thank you for your amazing review! We're so pleased to hear that you had a great experience with our service at SG Petch. Our team strives to provide excellent support, and we can't wait to welcome you back again soon!

Posted 5 days ago

“Top service”

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(Durham) - Posted 6 days ago

Thank you for your fantastic review, Kayleigh! We're thrilled to hear that you experienced top-notch service. Our team is dedicated to providing the best possible experience for our customers, and we can’t wait to assist you again soon!

Posted 5 days ago

“Thank you to Andrew Mellanby and his staff for all support over the 10 years.”

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(Darlington) - Posted 6 days ago

Thank you for your fantastic review, Csaba! We truly appreciate your kind words and are delighted to have supported you throughout the years. We look forward to continuing to assist you in the future!

Posted 6 days ago

“Always helpful and support and respect finances. Help with other options.”

Helpful Report

(York) - Posted 6 days ago

Thank you so much for your wonderful review, Julie! We’re delighted to hear that you found our team helpful and supportive, especially when it comes to managing finances and exploring different options. We look forward to assisting you again in the future!

Posted 6 days ago

“Approachable staff, great customer service, great overall experience. Chris and Ashton went above and beyond”

Helpful Report

(Durham) - Posted 6 days ago

Thank you for your amazing review, Toni! We’re delighted to hear that our staff, Chris and Ashton, provided you with such approachable and exceptional service. We look forward to welcoming you back in the future!

Posted 6 days ago

“I have dealt with S G Petch for more than 30years and always bought Mazda cars for my business and more recently pleasure. I chose Mazda because they were rated the best for reliability and they have been reliable vehicles. All my cars have been good cars to drive, compfortable, economic to run and well looked after by the garage, S G Petch Ltd. I'm very pleased with my recent purchase a CX30, the drive is exceptional and the digital benefits are amazing.”

Helpful Report

(Darlington) - Posted 6 days ago

Thank you so much for your incredible review, Roland! We're thrilled to hear that you've had such a long and positive relationship with S G Petch and that your Mazda vehicles have consistently met your expectations for reliability and comfort. Enjoy your new car!

Posted 6 days ago

“Nick was very helpful giving us a good level of information to make an informed choice. Never felt under pressure at any stage. Explanations before and on deliver were very clear. Purchase and transfer of payment was easy. Very satisfied with experience”

Helpful Report

(York) - Posted 1 week ago

Thank you for your fantastic review! We're thrilled to hear that Nick provided you with the helpful information you needed and that you felt no pressure throughout the process. Making things clear and easy for our customers is always our priority. We're delighted that you had such a positive experience and we look forward to assisting you again in the future! Enjoy your new purchase!

Posted 1 week ago

“Seven years ago I purchased a Kia Venga from S G Petch York who also serviced it. The car was excellent and bullet proof and never let me down. So once again, having a superb experience I turned to S G Petch for the EV3GTs A brilliant engineered masterpiece car requiring sales staff with tech knowledge. Ricky Doughty was brilliant talking me through the EV3 and the paperwork ensuring a seamless delivery process. After only just under one month of ownership I can report that the EV3 GTs is fabulous and highly recommended.”

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(York) - Posted 1 week ago

Thank you for your wonderful review, Gerald! We're thrilled to hear about your fantastic experience with both your Kia Venga and the new EV3 GTs. It’s great to know that Ricky was able to assist you effectively and ensure a smooth delivery process. We appreciate your recommendation and look forward to serving you again in the future! Enjoy your driving!

Posted 1 week ago

“Great service from start to finish”

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(Durham) - Posted 1 week ago

Thank you for your amazing review, Jacqueline! We're delighted to hear that you had great service from start to finish. We look forward to seeing you again soon!

Posted 1 week ago

“Great customer service, both showroom sales executives and service workshop.”

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(Durham) - Posted 1 week ago

Thank you very much for your fantastic review, Audrey! We're so glad to hear that you had a positive experience with both our showroom sales team and service workshop. We look forward to welcoming you back soon!

Posted 1 week ago

“STAFF WERE VERY HELPFUL AND FRIENDLY, NOTHING WAS TO MUCH TROUBLE FOR THEM, WE GOT WELL LOOKED AFTER WITH COFFEE WHEN WE NEEDED IT.”

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(Durham) - Posted 1 week ago

Thank you so much for your wonderful review, Alan! We're thrilled to hear that our staff made you feel so well taken care of and that the coffee added a nice touch to your experience. We can't wait to welcome you back soon!

Posted 1 week ago

“Excellent service staff very efficient”

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(Sunderland) - Posted 1 week ago

Thank you for your excellent feedback, Kathleen! We're delighted to hear that you had a great experience with our efficient staff. We hope to see you again soon!

Posted 1 week ago

“What a superb experience purchasing a car from Ryan. There was no pressure involved at all, he was informative and helpful. Did a great job.”

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(Darlington) - Posted 1 week ago

Thank you so much for your kind words, Wendy! We're thrilled to hear that Ryan provided you with a superb experience and that you found the process informative and pressure-free. We hope you enjoy your new car and look forward to seeing you again soon!

Posted 1 week ago

SG Petch is rated 4.7 based on 5,266 reviews