SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely excellent customer service, outstanding knowledge and the overall experience of buying a car from SG Petch was first class.”

Helpful Report

(Durham) - Posted 2 years ago

Thanks for your review Lee it is great to hear you were happy with your buying experience.

Posted 2 years ago

“Initially I had a couple of issues but they have been dealt with quickly and to my satisfaction. Friendly staff too!”

Helpful Report

(Durham) - Posted 2 years ago

Thanks for your review Andrea, we are pleased your issues were resolved. We hope you have a lovely day.

Posted 2 years ago

“I went to the SG Petch Middlesbrough Southbank and I would like to say a big thank you to Daniel Wilkinson. He made me feel very welcomed and the whole experience was lovely. I couldnt of asked for a better sales person.”

SG Petch 5 star review on 15th July 2022

Helpful Report

Posted 2 years ago

Hi Charlotte, Thanks for your review it is great to hear Daniel made your car buying experience a good one. We hope you enjoy your new car and we hope to see you again soon.

Posted 2 years ago

“Great service from start to finish I could not fault niki in anyway always there for me no matter what Well done SG petch”

SG Petch 5 star review on 11th July 2022

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Tracey, Thank you for leaving a review, it is great to hear you were happy with the service Niki provided. We hope you have a lovely day and you continue to enjoy your new car.

Posted 2 years ago

“I’d like to thank Ryan for explaining everything in layman’s terms so I could understand. This is the second MX-5 I’ve had from S G Petch Darlington both times excellent staff all round. Well done and thanks again. Mark”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Mark, Thank you so much for your review. We are so pleased you are happy with the service you received. We hope you have a great day and we will look forward to seeing you again.

Posted 2 years ago

“Perfect garage to deal. Always keeps you up to date on the progress of your vehicle purchase. Started the process of buying new vehicle in March with a delivery in June , all dates were met. This is my 3rd vehicle from them.”

Helpful Report

(York) - Posted 2 years ago

Hi Stuart, Thank you for your review and continued custom it is most appreciated. We hope you enjoy your new car and have a great day.

Posted 2 years ago

“If you are disabled please don't use this company they are a complete waste of time they have had my disability car in there garage for 3 months I was approved a hire car over 2 weeks ago and it still as not arrived please please do NOT use this company the motorbility car I had was the kia sportage GT line”

Helpful Report

Posted 2 years ago

“Have used SG Petch for years and had excellent service from all the team.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi John, Thank you for your review and continued custom over the years, it is most appreciated. We hope to see you again soon.

Posted 2 years ago

“A good experience to get a motobility car here . Mr Roy Cook was very kind and helpful too . Love the car .”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Peter, It is great to hear you enjoyed your buying experience. Thanks for your review and we hope to see you again in the future.

Posted 2 years ago

“1st class team .the salesman who sold me my car was polite helpful and curtious.we love our car .we chose after a test drive .no pressure from the salesman. would have no problems going to sg petch darlington again”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Fraser, Thanks for leaving us a review. It is great to hear you love your new car and we hope to see you again in the new future.

Posted 2 years ago

“Great service. Great car. 3rd consecutive car from them. Well done SG Petch.”

Helpful Report

(Durham) - Posted 2 years ago

Hi William, Thank you for your continued custom and for taking the time to leave us a review. We hope you enjoy your fantastic new car.

Posted 2 years ago

“Excellent service from nick nicholson”

Helpful Report

(York) - Posted 2 years ago

Hi Stephen, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 2 years ago

“From start to finish we were treat with respect , kept informed of the timing of recieving our new car , talked through everything , had a test drive , offered refreshments each time we were in the showroom , was pleasant atmosphere , everyone there was friendly and well spoken , Roy who was dealing with us , even got my initials on the new reg plate :) , i will use SG Petch again when my new car is due , overall 10/10”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Joanne, Thanks for taking the time to leave us a review, it is most appreciated. We hope you enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“All aspects of my experience with sg pitch were amazing and Danny couldn't help me enough with his knowledge of range of cars”

Helpful Report

(Darlington) - Posted 2 years ago

Thanks for your review John, it is great to hear about your positive experience. We hope you enjoy your new car.

Posted 2 years ago

“Really good service and friendly helpful staff”

Helpful Report

(Durham) - Posted 2 years ago

Hi Jamie, Thank you for taking the time to leave us a review it is most appreciated. We hope to see you again in the future.

Posted 2 years ago

“Having purchased a Mazda for the first time after previously always choosing Ford, I can honestly say the whole experience from choosing the car to delivery was seemless. That was down to Daniel Wilkinson who looked after us all the way through, top man.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Jennifer, Thank you for your review. It is great to hear you had such a positive experience. We hope to see you again in the future.

Posted 2 years ago

“Sorry about the low score but we feel the communication and the hand over we’re not very good.”

Helpful Report

(South Bank) - Posted 2 years ago

We are disappointed to hear that you did not have a more positive experience, we can only apologise. Your comments have been passed on to the branch. Thank you for taking the time to reach out.

Posted 2 years ago

“Excellent service once more from SG Petch. Roger Crozier needs special call out for keeping me well informed throughout the whole process. His service is the reason I come back to SG Petch for my vehicles.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Paul, Thank you for your review and kind comments. We will pass your comments on to the branch, and we hope to see you again soon.

Posted 2 years ago

“No detail unimportant,nothing too much trouble,very happy with Kevin our salesman.”

Helpful Report

(York) - Posted 2 years ago

Thanks for your review Lionel, it is most appreciated.

Posted 2 years ago

“I highly recommend , we were looked after fantastic by Steve Payne , outstanding service.”

Helpful Report

Posted 2 years ago

Thank you for your review, it is most appreciated.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,237 reviews