SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite, friendly & professional”

Helpful Report

(South Bank) - Posted 2 years ago

Thanks for leaving us a review Michael, it is great to hear you had a positive experience.

Posted 2 years ago

“Took my car in for mot and it failed, I was panicking about getting back home to my child as I had already been longer than expected and babysitter needed to leave. Angela was so helpful and found me a loan car for the day so I could get home.”

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Posted 2 years ago

Thanks for taking the time to leave us a review it is most appreciated.

Posted 2 years ago

“Chris was brilliant. He was very helpful and honest. He wasn't in any way pushy which had put me off several other garages in York. He was flexible and understanding of my work and childcare commitments. He resolved a minor issue quickly and I felt he genuinely cared about us getting a car that suited our needs, and didn't just want a quick sale. All the other staff I encountered were pleasant and kind.”

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(York) - Posted 2 years ago

Hi Jenny, Chris sends his regards and thanks you for your kind words.

Posted 2 years ago

“This is a follow up on my new car pleased to say Matthew sort out the problem with seat connect he is a top man helped me out a old technology dinosaur. Thanks Matthew”

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Posted 2 years ago

Hi Derek, really pleased Matthew managed to sort that out for you. Thank you for the update.

Posted 2 years ago

“My picanto coming up to 7 years now . Just been for wiper replacement..... as ever excellent customer service so helpful always. Charles is brilliant so feel confident dealing with him& chap who fitted wipers brilliant!!! I could go elsewhere but won’t. Thank you for being there for an old biddy & I appreciate.”

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Posted 2 years ago

We're really pleased we're still looking after you and your continued custom is very much appreciated. We've passed on your comments to Charles for you.

Posted 2 years ago

“Hi I have just taken delivery of my new Ibiza xcellence luz it is fabulous I can’t thank Matthew at Durham enough been with me all through the process not pushy but very professional friendly and helpful he is a credit to the company one small thing Seat connect it’s a pity it will not connect to car Matthew trying to sort it but when you take this on you expect it to work not branch fault but it leaves a nasty taste in the mouth that this system not working”

SG Petch 5 star review on 15th April 2022

Helpful Report

Posted 2 years ago

Hi Derek, thank you for taking the time to leave a review and a picture of your lovely new Ibiza. We'll pass on your comments to Matthew on your behalf.

Posted 2 years ago

“James Chadwick dealt with my purchase of a 3 year old car. Efficient and thorough, he guided me to make the best choice and showed patience and a lack of pushiness that helped gain trust.”

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Posted 2 years ago

Hi, Thank you for taking the time to leave us a review it is most appreciated. It is great to hear you were happy with the service you received from James.

Posted 2 years ago

“I have bought 3 cars in total from SG Petch and the 3rd one will be the last. I was contacted by the Middlesbrough Branch to see if I would like to upgrade my car as there was equity in it. I didn't really need to so said I would think about it. A few days later I was called again and said I would if it was a Hybrid and it was possible, so we agreed the sale of my car and a purchase of a new 2022 plate. I love the car, but when I got home I realised i didn't have any car matts. very trivial I know, but with 4 kids, it's important as I want to keep the car looked after. I was told I couldn't have any!!! I would have to buy them! I even asked for the ones from the car I had sold them back. It's like pulling teeth. I have been offered some at cost. A £35k Car and I have to buy the matts. So, I won't be buying a car from SG Petch again. Which is a shame as I must have referred half a dozen customers to them also.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Christopher, I'm sorry to hear that you weren't happy with the service you received. All your comments have been passed on to the branch. If you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Excellent dealership couldn't be happier with my purchase and Alan was an amazing sales person from start to finish.”

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(Durham) - Posted 2 years ago

Hi, Thank you for leaving us a review it is most appreciated.

Posted 2 years ago

“I find buying a car quite stressful prior to going into SG perch I had received the typical pushy salesman at another main dealer. Walking into SG perch was a totally different experience, patient, informative and let me test drive at my leisure with no sales pitch Craig spent ages talking me through my options,a great part ex deal was offered with no pressure I went back a couple of days later and bought my new car. Communication was perfect just enough and when I went to get it today it was so easy, everything was done online for the finance and the car was ready when I got there. I can’t fault the service I received and wouldn’t hesitate to recommend”

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Posted 2 years ago

Hi Viki, Thanks for leaving us a review, it is nice to hear you had such a positive experience and you couldn't fault the service. We hope to see you again in the future.

Posted 2 years ago

“Very happy with the service, polite, friendly always bend over backwards to help.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi John, Thank you for taking the time to leave us a review. We are pleased you had a friendly positive experience and we hope to see you again in the future.

Posted 2 years ago

“I've been driving for more that 50 years and the experience of buying a car has got progressively better over time. On this occasion your salesperson, James Chadwick, made it simpler and clearer than ever. He made the process feel easy and the documentation received was full and transparent. I don't buy cars very often as I find that looking after them can make them last a bit longer but I shall remember the name S G Petch! Thanks again to James.”

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Posted 2 years ago

Thank you for leaving us a review. It is nice to hear you were pleased with the service you received from James. We will pass on you comments and we hope to see you again in the future.

Posted 2 years ago

“I found the salesman Nick very polite and most helpful and made sure I was familiar with the new car before I left .”

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(York) - Posted 2 years ago

Hi Joshua, Thanks for taking the time to leave us a review its most appreciated. We hope to see you again in the future.

Posted 2 years ago

“Excellent salesman. Treat with respect. This is my fifth Mazda so they must be doing something right”

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(Durham) - Posted 2 years ago

Hi Colin, Its great to hear that this is your fifth Mazda and you were happy with the service you received. Thanks for taking the time to leave us a review its most appreciated and we hope to see you again in the future.

Posted 2 years ago

“Just received my new Mazda CX5. This is the 2nd time we've dealt with S G Petch, once again the customer service was brilliant, very pleasant and helpful staff, nothing was a bother, thanks especially to Joe who was always available to answer any queries. There was even a delay in between my old car going and the new one arriving, so they very kindly lent me a car so I wouldn't be left without one. First class service all round, would thoroughly recommend! One very happy customer. Thank you S G Petch !”

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Posted 2 years ago

Thank you for your continued custom Lynn, it's much appreciated. We really appreciate you being so patient while waiting for your new car and are glad we were able to provide you with a car in the interim period.

Posted 2 years ago

“Previously bought a brand new Sportage 9 years ago when I received excellent sales support, over the years things did go wrong with the car from transmission to alloy wheels, but was always supported by consistent warranty. Decided to upgrade to a Sorento recently, and was lucky enough to deal with Ricky in sales through the whole purchasing process and have to say his salesmanship was second to none, honest, helpful and supportive. He is definitely an asset to SG Petch that they cannot afford to lose! I look forward to the same service support in the coming years. Thanks a lot Ricky!”

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Posted 2 years ago

Hi Graham, Thank you for taking the time to leave us a review its most appreciated and thank you for your continued custom over the years. We hope you enjoy your new Kia Sorento.

Posted 2 years ago

“Great service and attitude with customers. Matthew was so helpful”

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(Durham) - Posted 2 years ago

Thanks for leaving us a review Beverley. Its great to hear you enjoyed the service you received.

Posted 2 years ago

“A friendly, pressure free visit to Sunderland branch led me to purchase a car. A speedy and efficient process.”

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(Sunderland) - Posted 2 years ago

Hi, Thank you for leaving us a review, its great to hear you had a speedy and efficient service.

Posted 2 years ago

“Very smooth and easy purchase. Good salesman, good trade-in offer and quick delivery. All round, very pleased.”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we appreciate it.

Posted 2 years ago

“A very comfortable, easy purchase with no hassle and complete satisfaction.”

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(Durham) - Posted 2 years ago

Hi Victor, Thanks for leaving us a review. It is great to hear you had a no hassle easy purchase. We hope you enjoy your new car.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,187 reviews