SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service from S G Petch of Middlesborough on Monday. The assistance I received from Tony Hill was first class as he did everything he could to help me in making an expensive purchase.”

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Posted 2 years ago

Thanks for your review Mick, it's most appreciated.

Posted 2 years ago

“Fantastic service received today, my car was picked up and dropped off by a very nice, friendly gentleman, exactly at the times I was told, cleaned both inside and out, will definitely use again!”

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Posted 2 years ago

Hi Michelle, It is great to hear you were happy with the service you received. We will look forward to seeing you again.

Posted 2 years ago

“Traded my car in for an upgrade with Ryan Robertson, and he made the process fast and effective. Very good customer service, quick turn arounds and good quality products. Would recommend!”

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Posted 2 years ago

Thanks for your review Max! It is great to hear you had a good service and we hope to see you again in the future.

Posted 2 years ago

“Took car in for service and MOT, was given a courtesy car and told we would be messaged when all checks had been completed, when received it was suggested we had air con serviced and price, which we agreed to online. Then later received telephone call when MOT done and car ready for collection. Customer service from Richard Burtens was excellent, friendly and professional”

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Posted 2 years ago

Hi Maureen, Thank you for sharing your experience with us its most appreciated. We hope to see you again in the future.

Posted 2 years ago

“Everyone we dealt with was so helpful and lovely. Steve from sales went above and beyond to get us the best deal and help us with our situation as things hadn’t worked out as planned. Can’t thank him enough for helping us get the car we wanted!”

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Posted 2 years ago

Thanks for your review! It is great to hear Steve went above and beyond for you, we will pass on your comments. We hope to see you again in the future.

Posted 2 years ago

“Quick efficient and friendly”

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Posted 2 years ago

Thank you for taking the time to leave a review, we do appreciate it.

Posted 2 years ago

“Everything from Ordering and picking vehicle up went smoothly. Everything was explained when walking round car. Car is absolutely beautiful to drive.”

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(Sunderland) - Posted 2 years ago

Hi Mark, Thanks for sharing your experience. We're happy you were pleased with our service. We hope you enjoy your new car and hope to see you again in the future.

Posted 2 years ago

“Chris was so friendly and accommodating. He made the purchase of our new vehicle straight forward and easy, and was always there if we had any questions! Chris wasn't pushy at all and was totally understanding of all our needs. Thank you!”

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Posted 2 years ago

Hi Chris, It is encouraging to hear you had such a positive experience. Thank you for taking the time to leave us a review. We greatly appreciate it.

Posted 2 years ago

“Aimee is a star. She really went the extra mile to retrieve my sunglasses which I had left behind. Well done!”

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Posted 2 years ago

Hi Bob, Thanks for leaving us a review its most appreciated. It is great to hear you had a 5 star service.

Posted 2 years ago

“Had a fantastic experience when visiting SG PETCH York. We were met by Tom B very friendly and professional not pushy In anyway. Listened to what I was looking for and found what I was looking for. Outstanding sales man couldn’t do enough.”

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Posted 2 years ago

Hi Karen, It is great to hear you had such a positive experience at our York branch. Thank you for your review and we hope to see you again in the future.

Posted 2 years ago

“Very happy with the staff, especially Alan from sales, Derrick and Lee, but the whole team is great, very friendly and helpful. They are one of the main reasons we bought a second Mazda. Would definitely recommend SG Petch Durham! Very pleased with our Cx-30 as well, great car so far.”

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(Durham) - Posted 2 years ago

Hi Laura, It is lovely to hear you were happy with the staff and you would recommend us. Thank you for leaving a review and your continued custom.

Posted 2 years ago

“Excellent customer service”

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(South Bank) - Posted 2 years ago

Thanks for your review Sheena it is most appreciated.

Posted 2 years ago

“Wandered in to SG Petch after being let down by another dealership and met Nicky. Nicky sorted the job out and four days later I went to pick up my brand new wheels. SG Petch was honest, reliable and I felt that, as a customer, I was treat well and continue to be. Recommended”

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(Sunderland) - Posted 2 years ago

Hi, Thank you for your review, we are so pleased you have had a positive experience and you would recommend us. We hope you enjoy your fantastic new car and we hope to see you again in the future.

Posted 2 years ago

“Brilliant service. Friendly staff and no hard sell on extras. Car arrived earlier than expected”

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(York) - Posted 2 years ago

Hi Rachel, Thanks for your kind words and for taking the time to leave us a review its most appreciated.

Posted 2 years ago

“Excellent service,car arrived on time, no problems at all, would definitely recommend.”

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(Darlington) - Posted 2 years ago

Hi Colin, Thanks for taking the time to leave us a review. It is great to hear you would recommend us and we hope to see you again in the future.

Posted 2 years ago

“The purchasing experience was very good, my new Kia Sportage was in stock and delivered after 2 weeks. What I am extremely unhappy about is is part exchange price I was given for my old car. The salesman convinced me that my car value had reduced somewhat in the last week so he couldn’t increase the offer. I very naively accepted this. You can imagine how I felt when my old car appeared on the forecourt £3450 more than I had been paid. I know we all have to make a living but come on !! The car was under warranty and been serviced so nothing was needed to be done. I urge anyone trading a car into S.G Petch don’t sell to them, sell independently”

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(Richmond) - Posted 2 years ago

“I have just purchased my Hyundai Tucson from S G Petch Durham after a recommendation from a family member who had previously bought 2 vehicles from Durham . I found the whole buying experience laid back with no pressure and I could not have found the salesman Steve Payne to be more helpful , keeping me informed through all of the lead up to me collecting my car , which was delivered to the high standard promised . I have only just bought my car but I already I know that when the time comes for a change that it will be with S G Petch Durham Thank you all very much . Colin Dixon”

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Posted 2 years ago

Hi Colin, It is great to know that you had such a positive experience at our Durham branch. Thank you for taking the time to leave us a review its most appreciated and we will look forward to seeing you in the future.

Posted 2 years ago

“I have always found SG Petch a great company to deal with and very fair. As a family, we have bought from Hyundai, Seat and Nissan at Durham. Most recently we have bought the new Sportage from Kia at their branch in Sunderland and are due to collect a Stonic. As always, great service on the telephone from Geoff, great service from Chris Dickson and initial contact was first class with Sam Petch back in September last year. Would not go anywhere else and would highly recommend!”

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Posted 2 years ago

“Very friendly and accomodatying salesman. This is the second Hyundai we have bought from them and I will definitely be going back for a third.”

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(Durham) - Posted 2 years ago

Hi Alan, It is great to hear you found the staff friendly and accommodating. Thank you for taking the time to leave a review and continued custom.

Posted 2 years ago

“Outstanding service from the minute we walked into the show room. No pushy salespeople, very knowledgeable on the vehicle we were interested in, clear advice given, kept up to date with delivery and after sales has been excellent, cannot fault anything. Definitely recommend the Sunderland branch.”

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(Sunderland) - Posted 2 years ago

Hi David, It is great to hear you would recommend us and we are pleased you've had a good experience. We hope to see you again in the future.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,237 reviews