SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting our new car was made easy by the whole team however a special mention should be given to Andrew Mellanby who was the lead person in everything. Thank you and fully recommend SG Petch.”

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(Darlington) - Posted 1 year ago

Thank you Joyce for your 5 star rating of SG Petch. We really appreciate your loyalty and that you keep coming back to us. Getting our new car was made easy thanks to the whole team, however a special mention should be given to Andrew Mellanby, who went the extra mile to make sure everything goes smoothly. We are glad you had a good experience and highly recommend SG Petch. Thank you!

Posted 1 year ago

“Kept informed all the time very attentive Roger was very good nothing a trouble and put no pressure on us ! also Jack was helpful too”

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(Durham) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch, and for your kind words about Roger and Jack. We really appreciate it. It is good to know that we kept you informed all the time and that Roger and Jack were very attentive. We are delighted that there was no pressure during your visit and that Jack was helpful.

Posted 1 year ago

“This is my 6th kia sorento and again it has not failed to amaze me . Every one has just got better and with the 7 year warranty what more could anyone want.”

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(York) - Posted 1 year ago

Thank you so much Robin for the 5-star rating of SG Petch. We really appreciate your loyal patronage over the years as this is your 6th Kia Sorento! Our 7 year warranty shows how passionate we are about our vehicles and this is surely something anyone can appreciate. Thanks again!

Posted 1 year ago

“Professional, friendly, patient and courteous service at Middlesbrough Branch.”

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(South Bank) - Posted 1 year ago

Thanks so much for the 5 star rating, Graeme! We really appreciate you coming back to SG Petch Middlesbrough Branch and taking the time to review us. We strive to offer professional, friendly, patient and courteous service, and we're so glad to hear you had that same experience every time. Thanks for being a loyal customer!

Posted 1 year ago

“I was very happy with the gentleman who did the paperwork in the processing of the purchase of our new car he was very efficient and helpful”

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(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch, Janet. We are glad to hear that you were satisfied with the gentleman’s help with your purchase. We really appreciate your loyalty as a returning customer.

Posted 1 year ago

“The purchase process was very good and I am happy with the car. But I do feel let down by an error on my GAP insurance. Nine weeks after purchase this has still not been resolved. To pay £300 and not get the cover is really disappointing, hence I am considering my options on how to get my £300 back”

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(Durham) - Posted 1 year ago

Thank you for your 4 star rating of SG Petch, David! I'm glad to know that the purchase process was good and that you are pleased with the car. I'm really sorry to hear that you were let down by an error with the GAP insurance. That must have been very frustrating for you. We strive to provide the best service possible and I apologise if we have not delivered in this case.

Posted 1 year ago

“After spending over £20K with them, I have had zero aftersales care. Initially when I had issues with components missing from my key fob I had zero response from the person who sold me the car. Recently, my car went in for an MOT and Service and the guy who was "Looking after me" was terrible. Nonchalant attitude to when my car would be ready and when I asked to give me an educated guess he would ramble on about getting parts in and not knowing the ETA or how long it would take to work on the car. I have lost all confidence in SG Petch Durham Mazda. All they care about is getting money in their pockets and not for their customers. A lot of sales training needs to be done in that place because as someone who worked in sales, I am embarrassed that there are people like that who treat customers like we're nothing.”

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Posted 1 year ago

“Excellent service staff friendly especially Callum”

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(Middlesbrough) - Posted 1 year ago

Thank you for your 5 star rating, Sherry! We are glad to hear that you had an excellent experience with us and that our staff, especially Callum, was friendly. We really appreciate your feedback!

Posted 1 year ago

“Great customer service and support, keeping me updated until my car was here. D Mac Eachern”

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(York) - Posted 1 year ago

Thanks Dianne for your 5-star rating of SG Petch! We are so glad to have you as a repeating customer, and we appreciate your kind words about our great customer service and support! Special thanks to D. Mac Eachern for keeping you updated until your car was here. We look forward to seeing you again soon!

Posted 1 year ago

“Absolutely no doubt Roy Cook is an absolute god send. He worked above and beyond to help us with our new car. He needs a promotion or payrise as he is a massive credit to the S G Petch Sunderland garage. Thankyou Mr Cook for being a superstar and putting our faith back into Kia again”

SG Petch 5 star review on 14th August 2023

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(Sunderland) - Posted 1 year ago

Thank you so much Aaron for your glowing 5 star review of SG Petch! We appreciate your kind words regarding Roy Cook and we couldn't agree more - he's a superstar and takes customer service to the next level! We're so happy you’ve regained faith in Kia, and thank you for taking the time to leave your review!

Posted 1 year ago

“Excellent customer service from enquiry to delivery, very professional sales person”

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(South Bank) - Posted 1 year ago

Thank you so much for your amazing 5 star rating, Penny! We are especially pleased that you found our customer service and sales staff to be excellent. It is truly rewarding when customers like yourself have such a positive experience and return again. We appreciate you being a loyal customer and look forward to continuing to serve you!

Posted 1 year ago

“The purchase of my brand new Mazda CX-30 was a breeze from start to finish. David Shield was most helpful and explained in detail each step of the purchase. The new vehicle handover was very comprehensive and he made me feel at ease with the new technology. This was the second purchase from David within a month as my wife had previously purchased a used Mazda 2 with the same ease and efficiency.”

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(Darlington) - Posted 1 year ago

Thank you so much, Jack, for giving SG Petch a 5-star rating! We're delighted to hear that you and your wife had two swift and efficient purchases, and thank you for mentioning David Shield's help and guidance. We're also thankful that you chose to come back to us time and time again for your car purchases!

Posted 1 year ago

“Sales staff were very knowledgeable and professional. Explained everything in layman's terms so you knew what was what. On collection day I was shown the new car in detail and an explanation of how things worked.”

SG Petch 5 star review on 8th August 2023

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(Richmond) - Posted 1 year ago

Thank you Ronald for your generous five star rating! We really appreciate your positive feedback. We are delighted to hear that our sales staff were knowledgeable and professional, providing you with an understanding of the car's details and how it works. We strive to ensure outstanding customer service for all our customers. Thank you again for your kind words.

Posted 1 year ago

“Good fast pleasant service not pushy helpful when needed everything you need when looking for a car for me 10out of 10”

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(Middlesbrough) - Posted 1 year ago

Thank you so much, Valerie, for your 5 star rating of SG Petch and for your kind words. We are so pleased that we were able to accommodate your needs and offer you a great car-buying experience. We appreciate your feedback and look forward to continuing to provide all our customers with the same level of service. Thank you again!

Posted 1 year ago

“Great service from start to finish. Michael was very professional and a really pleasant man, he made things very easy. Would recommend SG Petch 100%”

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(Sunderland) - Posted 1 year ago

Thank you Joseph for your five star rating of SG Petch! It is greatly appreciated. We are pleased to hear that Michael provided great service from start to finish and that you were happy with the experience. We hope that you will choose us again the next time you need services or parts for your car. Thank you for being a loyal customer!

Posted 1 year ago

“Service has been first class”

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(South Bank) - Posted 1 year ago

Thank you John for the 5 star rating of SG Petch. Service has been first class, and we really appreciate your excellent feedback. We're so pleased you've had a great experience with us!

Posted 1 year ago

“I have been very happy with the buying experience with regards to my purchase of the EV6. Wayne Denton has been pleasure to deal with.”

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(York) - Posted 1 year ago

Thank you for your 5 star rating of SG Petch! I am so glad to hear that you have had a positive experience with us, and that Wayne Denton has been a pleasure to deal with during your purchase of the EV6. We really appreciate you taking the time to leave your review.

Posted 1 year ago

“Very pleased with car we bought, also the salesman Louis who was assigned to us he was very helpful.”

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(South Bank) - Posted 1 year ago

Thank you so much, Maureen! We appreciate that you gave us a 5 star rating and are very pleased that you were happy with the car that you purchased. We are so glad that you were satisfied with the help from Louis and that you continue to come to SG Petch for all your car needs. We look forward to helping you in the future. Thank you for your loyal patronage!

Posted 1 year ago

Author didn't leave any comments.

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(York) - Posted 1 year ago

Thank you so much, Andrew, for your 5 star rating of SG Petch! We really appreciate your positive feedback and are so glad that you had a great experience with us!

Posted 1 year ago

“brilliant service throughout our visit. Nicky McDermott helped us with everything he was brilliant. Made our experience a nice one. Have already recommended SG Petch to family members. And they have successfully acquired a mazda from your dealership. They were also happy with the service they received. First class”

SG Petch 5 star review on 7th August 2023

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(Sunderland) - Posted 1 year ago

Thank you for your 5 star rating, Paula! We’re glad you had an enjoyable visit with us, and are even happier to hear that members of your family have had a wonderful experience with us as well. We really appreciate you taking the time to recommend us to them - we consider it an honor that you would! Thank you so much for being a returning customer.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews