SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and very helpful staff”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Rodger.

Posted 3 years ago

“From first going in to picking our car up we had a positive experience. Andy Rayne helped us get our first motability car he was excellent friendly and professional at all times.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Tracey, Thanks for leaving us a review.

Posted 3 years ago

“Sales person James was polite and efficient but did not always ring me back when promised and as this sale was transacted via the internet due to shortage of supply of the car I wanted, I could hardly go round to the showroom to chase up my questions. Car was delivered on time by an extremely helpful driver and it was all I hoped it would be APART from no car mats but just two bits of cheap brown paper in the foot wells. Really feel that Kia could do better selling me a £35000 car with brown paper for mats. What a let down and certainly did not give a good first impression. Nice easy and comfortable car to drive but may take some time before I can understand how to use all the gadgets and gizmos.”

Helpful Report

(York) - Posted 3 years ago

Hi Linda, Thank you for taking the time to leave us a review.

Posted 3 years ago

“Excellent customer service from Mike and Roy in Sunderland branch. Informative, knowledgeable and took the time on the detail. Really pleased with the car, keep up the great work. Thanks”

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(Sunderland) - Posted 3 years ago

Hi Andrew, Thanks for taking the time to leave us a review.

Posted 3 years ago

“A bit more help with the Apps and a guide to the less obvious controls would have smoothed the way, though I appreciate that things were very hectic at the time!”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review John.

Posted 3 years ago

“Experienced sales team, relaxed atmosphere, well organised showroom. Dan was very helpful and nothing seamed a problem. Very happy with the service we received.”

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(York) - Posted 3 years ago

Hi David, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent service salesman Les was brilliant non of the usual pushiness you get from most salesmen thank you loving my new Kia”

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(Richmond) - Posted 3 years ago

Thanks for leaving us a review Ann.

Posted 3 years ago

“Friendly, informative sales team. Was put at ease through the hole process.”

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(Richmond) - Posted 3 years ago

That is great to hear Mark. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent service as usual, 9th vehicle we purchased from SG Petch, Middlesbrough”

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(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave a review and your continued custom.

Posted 3 years ago

“SG Petch, themselves, were generally fine to deal with. We had some frustrations around the original promised delivery date but once they took ownership of the issue it was their ongoing communication that restored our faith. When the car finally arrived (NB: Fiat themselves were absolutely hopeless) it had been damaged in transit but Petch were open & honest and it was repaired in good time.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave a review Laura.

Posted 3 years ago

“SG Petch at Richmond is a great dealership. I have bought three cars from there . Everything was explained very professionally and thoroughly. I would particularly like to thank Les Rudd,who was brilliant.”

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(Richmond) - Posted 3 years ago

Thanks for leaving a review David and your continued custom.

Posted 3 years ago

“Excellent service throughout. Very pleased with purchase and satisfied with trade in, only disappointment was there was only a small amount of fuel in my new car whereas I had left at least two thirds of a tank of diesel in mine.”

Helpful Report

(South Bank) - Posted 3 years ago

Hi John, Thanks for leaving us a review, sorry you were disappointed with the amount of fuel in your new vehicle. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Efficient and Friendly service”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Veronique.

Posted 3 years ago

“The service we received when purchasing our car was superb…….the polite, friendly, no-pressure sale, accommodating our time scale made the whole process painless. Owner/manager of the business was even there on car pick up day and asked us if everything was ok with the service we had received. Would definitely recommend SG Petch to our friends and family.”

Helpful Report

(Sunderland) - Posted 3 years ago

That is great to hear Fiona. Thanks for taking the time to leave us a review.

Posted 3 years ago

“A good all round experience. Helpful friendly staff and a great car at a good price! There was an issue with the car but they fixed it no problem.. Would definitely deal with them again!!”

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(York) - Posted 3 years ago

That is great to hear Claire. Thanks for leaving us a review.

Posted 3 years ago

“Bought Hyundai from Durham branch. Ray the salesman was very helpful, efficient and knowledgable. Would recommend excellent service”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review Charles and we hope you enjoy your new car.

Posted 3 years ago

“A really pleasurable experience purchasing our new car. Friendly, knowledgeable staff, who weren’t pushy in any way. We’ve been left with the feeling we have been well looked after, in all aspects of our needs, by a great team 🙏🏻”

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(Darlington) - Posted 3 years ago

Thats great to hear. Thanks for leaving us a review.

Posted 3 years ago

“helpful friendly staff when buying and aftercare would always come back keep up the excellent work”

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(York) - Posted 3 years ago

Thanks for your kind words and taking the time to leave us a review Michael.

Posted 3 years ago

“Fantastic dealership, Anthony went above and beyond with my sons new car. Friendly and personable would definitely recommend.”

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(Darlington) - Posted 3 years ago

Thanks for taking the time to leave us a review Rebecca.

Posted 3 years ago

“Always received very good service from S G Petch.and have no hesitation in recommending them to other people.”

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(Middlesbrough) - Posted 3 years ago

That is great to hear Angus. Thanks for your review and continued custom.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,237 reviews