SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good afternoon. We took delivery, of our Kia Sportage and we live about 300 miles away. This was no problem for SG Petch. We hadn't seen the car, so Chris sent us a video of the car to watch. It is a lovely car and found Chris very helpful dealing and answering any questions we had. ( There were many. ) My only niggle, that I had, is that it would have been nice to have some kind of follow up after we took delivery.”

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(York) - Posted 3 years ago

Hi Clare, Thanks for leaving a review, your comment has bee sent onto the branch.

Posted 3 years ago

“The transaction was carried out with total professionalism.”

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(York) - Posted 3 years ago

That is great to hear Irene, Thanks for your review.

Posted 3 years ago

“Fantastic dealership and my salesman Michael beck was very helpful and couldn't do enough for me, very recommended”

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(Sunderland) - Posted 3 years ago

That's great to hear Brian, thanks for leaving a review.

Posted 3 years ago

“They were fine”

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(Durham) - Posted 3 years ago

Thanks for your review James.

Posted 3 years ago

“Although COVID restrictions were in place we could understand a test drive was impossible. However we were allowed to view the car and the Customer Service was excellent.”

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(Darlington) - Posted 3 years ago

That is great to hear David. Thanks for taking the time to do a review.

Posted 3 years ago

“Brilliant. Attentive staff and went out of their way to see to us including working late to ensure all went smoothly. Very impressed. Will use them again for sure.”

SG Petch 5 star review on 14th April 2021

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(York) - Posted 3 years ago

That is great to hear Joanne, Thanks for your review and we hope you enjoy your fabulous new car.

Posted 3 years ago

“Always such incredibly good service from everyone that we wouldn't consider going to any other garage. Particular thanks to Ryan Robertson for his help with every purchase.”

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Posted 3 years ago

That is great to hear, thanks for leaving a review.

Posted 3 years ago

“Excellent. The service we got from S G Petch was everything we could have hoped for especially Craig Brown who pulled out all the stops. Highly recommend.”

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(South Bank) - Posted 3 years ago

That's great to hear Leslie, Thanks for leaving a review.

Posted 3 years ago

“SG petch Middlesbrough: Terrible, i will never set foot in here again. The only staff member who has been helpful has been Alex but i have a list as long as my arm of things that have gone wrong with my abarth competizione. See below: Got car 1st March 2019. Upon leaving ESR and Hill Assist light came on. Took back to showroom but nothing came on. Told them this was due to a bad sensor in the brakes but gave the car back. Fault came up again that night 2nd March picked up from work and stayed in the workshop for a few days. Looked at sensor in the brake and this wasnt plugged in properly - fixed. Car service completed 11/01/2020 25/02/2020 experienced a fault where my clutch was sticking to the floor Rang SG petch, spoke to Staff, rang numerous numbers i was given but would not ring. Staff rang the number, recovery came to my work. Told i could not have a courtesy car as did not have one available. Explained i needed one. Drove car to SG Petch. Given fiat 500 courtesy car Rang on 26/02/2020 and was told they had road tested my car and could not find fault 27/02/2020 telephone call from Staff who told me my car needed a whole new clutch because the ‘clutch manifold had failed’. No such thing as a clutch manifold? Picked car up on 6th March, Staff advised she would send information out in the post as to why my clutch had failed 16/03/2020 No post received - telephone call to SG petch to enquire and advised they would print it off immediately and send me it in the post Letter recieved on 25th via second class post. It was clear the master cylinder had failed. 7th september 2020 car goes into garage because i complained the housing around the fog lights was cracked. Telephone call from Staff later on that day saying that the fog light housing was cracked (not sure why it wasnt replaced on the day) and would need to be booked in to get fixed. Also GSI not working - booked in on 18th September and told i have to pay £6 for hire car. Took car in on 18th and when i got back on the evening i was advised they had ordered the wrong part and the computer was down therefore nothing had been done. Telephone call from Staff on 02/12/2020 to advise the parts were in and the computer was working. Service booked for 06/01/2021 - fixed fog light surrounds. Advised need a new clutch pedal as this was missing a spring. Booked in for 18/01/2021. Telephone call on afternoon saying car needs another part for the pedal which didnt realise until stripped pedal. Agreed to leave until afternoon of 19/01/2021. Also reported squeaking on drivers side wheel arch. Advised they could not identify any squeaking. 16/02/2021 noticed car squeaking getting louder, took videos. Telephone call to SG Petch 20/02/2021. Spoke to Staff, booked car in for 05/03/2021. Telephone call from Staff to advise the brake pads need replacing but wont be able to do it until 09/03/2021 due to not having them in stock. Agreed to leave car with them until then. Picked car up on 08/03/2021 after phonecall with Staff who advised work had been done earlier than expected. No further squeaking. 07/04/2021 - got on A66 and lost power at 60mph car wouldnt accelerate properly, resistance with the accelerator pedal. Rang Sg petch at 8:30 and was advised they would ring me back. Telephone call from Staff advised car wouldnt be looked at until 19/04/2021. Advised to drive back to middlesbrough despite car not being safe. Staff told me i needed to arrange recovery myself to get the car to middlesbrough and they could not get me a hire car. Telephone call to finance company who advised they could not help. Telephone call to SG petch advised manager wasnt in. Spoke to Different staff member who arranged for someone to come collect car and said she would look at trying to get me a courtesy car.”

Helpful Report

Posted 3 years ago

We are really sorry to hear you were not happy with the service you received. The manager is aware of your complaint and will be in contact with you very soon.

Posted 3 years ago

“Quick turnaround of order, received well packaged, good quality of product. Would help if notified of delivery time, rather having to ask myself for the info.”

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Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“One of the best car buying experiences for a long time thank you to Daniel Wilkinson he went over and above to get me a good deal”

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(South Bank) - Posted 3 years ago

Hi Peter, We are glad you were pleased with the service you received. Thank you for leaving a review.

Posted 3 years ago

“I was completely happy with the way Joseph treated us throughout the transaction. He has subsequently resolved all the questions I had after sale. Many thanks again for such a professional, friendly service.”

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(Richmond) - Posted 3 years ago

Hi Graham, We are glad you were pleased with the service you received. Thank you for leaving us a review.

Posted 3 years ago

“Well pleased with your end product after a shaky start. Great customer service.”

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(York) - Posted 3 years ago

Hi John, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Service was excellent staff helpful and knowledgable”

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(York) - Posted 3 years ago

Hi Paul Thanks for taking the time to leave us a review.

Posted 3 years ago

“Ordered a 208 Allure back in December but due to unforeseen circumstances it was held up. So another vehicle was sourced with a higher spec. I was kept in the loop at all times, staff were efficient, communicative and always happy to help.”

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(Darlington) - Posted 3 years ago

Hi Claire, We are glad you were pleased with the service. Thank you for taking the time to leave us a review.

Posted 3 years ago

“Shaun n Abby very helpful greate customer care really looked after us from start to finish nice n friendly was a pleasure to meet them both thank you very satisfied indeed”

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(Middlesbrough) - Posted 3 years ago

Hi Albert, Thanks for your kind words and taking the time to leave a review. We hope you enjoy your new car.

Posted 3 years ago

“Buying a car in lockdown seemed to be a bit of a risk but Ricky was professional and reassuring throughout the the process. No hesitation in recommending S G Petch.”

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(York) - Posted 3 years ago

Hi Alison, We are glad you were pleased with the service even in lockdown. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Due to the current COVID-19 situation the service was excellent”

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(Middlesbrough) - Posted 3 years ago

Hi Barry, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“It was hard as we could not test drive.We could not be shown any thing but we have managed”

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(Durham) - Posted 3 years ago

Hi Raymond, Thanks for leaving us a review.

Posted 3 years ago

“Very happy with the service we got at Sunderland Petch. Would recommend.”

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(Sunderland) - Posted 3 years ago

That's great to hear Linda thanks for leaving a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews