SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steve was very knowledgeable and helpful. He did everything he said he would when he said he would. Would recommend SG Petch to anyone”

Helpful Report

(Durham) - Posted 2 years ago

Hi Katie, Thank you for leaving us a 5-star review, we really appreciate it.

Posted 2 years ago

“Phenomenal service.”

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(Durham) - Posted 2 years ago

Hi Julie, Thank you for leaving us a 5-star review, we are pleased you had an phenomenal service. We hope you enjoy the rest of your day.

Posted 2 years ago

“I would recommend buying a car from S.G. Petch Mazda Middlesborough. From first setting foot in the showroom to picking up my new car the whole experience was friendly & professional. The deal I was offered was very close to what I was hoping for, too close to refuse. The little "extras" I was presented with when I picked the car up were a nice touch, especially the box of brownies, some of the best I've tasted.”

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(South Bank) - Posted 2 years ago

Hi Robert, Thank you for taking the time to leave us a review, it is great to hear you had a friendly and professional service. We hope to see you again in the future.

Posted 2 years ago

“Used SG Petch for all of my cars and never had a bad experience. Got my latest car so quick and had updates along the way. Anth was a great help with any questions I had.”

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(Darlington) - Posted 2 years ago

Hi, Thank you for your review and your continued custom over the years, we really appreciate it. We hope you have a great day and we hope to see you again soon.

Posted 2 years ago

“SG Petch are a local reliable car trader that I have ordered from before. They kept in touch with me throughout a lengthy order process which helped to ease my mind.”

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(Middlesbrough) - Posted 2 years ago

Hi Heather, It is great to hear you had a positive experience. Thanks for taking the time to leave us a review we really appreciate it.

Posted 2 years ago

“Liam was extremely helpful in the purchase of my new contract hire car, he went above and beyond to assist me overcoming the obstacles we encountered”

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(South Bank) - Posted 2 years ago

Hi Sarah, It is great to hear you had a positive experience with Liam. Thanks for taking the time to leave a review we really appreciate it.

Posted 2 years ago

“They were outstanding. Nothing was too much trouble. Cannot thank Max enough for all his hard work. Brilliant!!”

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(Middlesbrough) - Posted 2 years ago

Hi Jill, Thanks for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Excellent customer service and staff very helpful”

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(Darlington) - Posted 2 years ago

Hi Karran, Thank you for your review, it is great to hear you received an excellent customer service. We hope you have a great day.

Posted 2 years ago

“Excellent service from a personal yet professional company”

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(Durham) - Posted 2 years ago

Hi Lynn, Thank you for your review, we really appreciate it.

Posted 2 years ago

“If there was an excellent star I would have picked that Wonderful experience from ordering the kona n line to delivery Max handed the car over and his knowledge of the car was second to none Was an absolute pleasure dealing with S G Petch thank you”

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(Middlesbrough) - Posted 2 years ago

Hi Arthur, Thank you for your review, we really appreciate it. It is great to hear you enjoyed your buying experience with us. We hope you enjoy the rest of your day and we will look forward to seeing you again in the future.

Posted 2 years ago

“Excellent service supported by expertise from Tony Hill who was not pushy at all and met all of my needs”

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(Middlesbrough) - Posted 2 years ago

Hi John, Thank you for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“What to write, well service as normal was excellent, Steve Payne did an excellent job in helping me choose the right car for my needs and assisting me through the fun bit of sorting it out and transferring what i needed from my Nissan Juke to the Seat Arona FR Edition.”

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(Durham) - Posted 2 years ago

Hi Peter, Thanks for your review, it is great to hear you were pleased with the service you received. We hope you have a great day.

Posted 2 years ago

“Straight forward service, daniel was lovely.”

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(Darlington) - Posted 2 years ago

Hi Sharon, Thanks for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Excellent service thanks very much”

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(Durham) - Posted 2 years ago

Hi Clare, Thanks for your 5-star review, we really appreciate it.

Posted 2 years ago

“I have spoken to several Mazda dealerships around my area Kendal, Carlisle etc... and I had to drive double the distance to SG Petch dealership however the extra time driving certainly helped me in obtaining a great deal. Ryan listened to my requirements and conducted himself as he should not like some of the other sale guys i have spoken to just was just in it for sale. even order £200+ off extra like mats etc.... again no hard sell along with the mazda service plan again no hard sell. Ryan deliver the sale pitch very calmy and you neither felt pressurized.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Mark, Thank you for your review and sharing your experience, we really appreciate it. We hope you have a great day!

Posted 2 years ago

“I ordered my Kia Sportage in March 2022, completing the Order Form in which the part-exchange value of my vehicle was recorded. The salesman I was dealing with left the company. Any subsequent contact regarding possible delivery of the vehicle was instigated by myself, with no updates coming from Petch. I was then informed (December) that the vehicle was on its way, given an expected arrival date in the UK and possible collection date, along with name of the salesperson who would be completing the sale. A phone call was received saying the vehicle was now with Petch, but that the value of the vehicle I was putting in in part-exchange had dropped (significantly) and the balance to complete the sale/purchase was now greater than when the order was placed. At no time was it pointed out to me that the value of my vehicle would be reviewed due to the time-lapse. Fortunately I was in the position to be able to meet the increase cost to change but am disappointed that this was not pointed out to me at the time the order was placed, and there is nothing in the order form that explains this although the form does state what happens should the cost of the car being purchased increase. While I am delighted with my new car, the process has been poor leaving me a touch disappointed. I have raised these issues with Petch but have been left with unanswered questions at the time of writing this review. I have given a four-star rating but this could easily have been three.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Paul, Sorry to hear you were disappointed with the service you received. Your comments have been forwarded to the branch and they will be in touch.

Posted 2 years ago

“After a couple of not so good dealings with other dealers we're delighted with the service at sg petch. And of course with the car itself. Anthony was so helpful throughout the process.”

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(Darlington) - Posted 2 years ago

Hi Pauline, Thanks for your review, we really appreciate it. We hope you enjoy your new car.

Posted 2 years ago

“We travel from another city to get the good personal service we get from Kevin and the team. That is why we have bough 4 cars from them in the last 3 years.”

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(York) - Posted 2 years ago

Hi Dennis, Thank you for taking the time to leave us a review and your continued custom, we really do appreciate it. We hope you have a great day and we hope to see you again soon.

Posted 2 years ago

“treated very professionally, staff where attentive and respectful of my requests. always very welcoming”

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(York) - Posted 2 years ago

Hi Paul, Thank you for taking the time to leave us a review. It is great to hear you received a professional service. We hope you enjoy your new car and enjoy the rest of your day.

Posted 2 years ago

“It was a pleasure dealing with Roy from Sunderland branch he made it very easy to purchase the car. I would recommend Roy and SG Petch for a great job done!”

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(Sunderland) - Posted 2 years ago

Thanks for your review Ian, we really appreciate you taking the time. We hope you have a great day.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,237 reviews