SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,210 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service throughout the process of purchasing my new car. Never bought a car like this before (due to restrictions) and I was impressed by the level of service and contact. Quick, easy and no fuss. The buyer experience was excellent. Superb service as usual! Thank you for all your hard work and support.”

SG Petch 5 star review on 31st March 2021

Helpful Report

(Darlington) - Posted 3 years ago

Hi Lee, Thats brilliant to hear. Thanks for leaving a review and we hope you enjoy your fabulous new car.

Posted 3 years ago

“Immediately made to feel welcome. Could not do enough to ensure that I got the car that I was happy with. Attentive to all my requirements. Ged Loughran.”

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(South Bank) - Posted 3 years ago

Hi Ged, Thats great to hear. Thank you for leaving a review.

Posted 3 years ago

“Just like to say thank you to Ryan Robertson for his help. Not at all like the stereotypical car salesman (or should that be person?) He was very pleasant, courteous and very, very helpful. Not his fault systems went down, but he coped with it with equanimity and good humour. A pleasure to do business with him. Highly recommended.”

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Posted 3 years ago

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Posted 3 years ago

Hi Kenneth, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent service, would definitely use again.”

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(Darlington) - Posted 3 years ago

Hi Michelle, Thanks for leaving us a review.

Posted 3 years ago

“Andy was excellent, sent a video of car and arranged good deal due to us being loyal customers. All transactions carried out with ease. Very satisfied with car and service both on phone and at showroom. To make this a 5, suggest phonecall follow up to see if any queries and check customer satisfaction, particularly as in present circumstances can't test drive or see car before purchase.”

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(South Bank) - Posted 3 years ago

Hi Malcom, Thanks for taking the time to leave us a review. Sorry to hear you didn't get a follow up call, your comments have been sent to the branch.

Posted 3 years ago

“Changed car at York looked after by Ricky who was pleasant and helpful throughout the buying over the telephone and upon picking up the new vehicle. We received a good deal on our old car and the whole process was carried out professionally. Top marks to all involved especially Ricky who was most knowledgable. Stuart & Christine. Harrogate”

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Posted 3 years ago

Thanks for leaving us a review Stuart & Christine and we hope you enjoy your new car.

Posted 3 years ago

“Excellent service - helpful, friendly, knowledgeable.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Great service following our recent purchase of a Kia Sportage. Hassle free on line viewing of the vehicle, great offer for own car and then a quick exchange date. Really pleased with new car perfect process thank you.”

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(York) - Posted 3 years ago

Hi Nigel, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Salesman eager to do the deal once done sent him 2 emails regarding buying a diamond pack still waiting for a reply over a week now . happy with the car and the deal”

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(York) - Posted 3 years ago

Hi Jonathan, Sorry you haven't had a response to your email. I will get that chased up for you. Thanks for leaving us a review.

Posted 3 years ago

“Great company to deal with from enquiry to delivery. All staff, from reception through to Sales couldn't have been more helpful. We changed brand from a long time VW owners to SEAT (admittedly same Group) but so far we're really impressed. Early days yet, but initial impression s are excellent.”

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(South Bank) - Posted 3 years ago

That's great to hear Kathleen. Thanks for taking the time to leave a review and we hope you enjoy your new car.

Posted 3 years ago

“Brilliant service from start to finish. This is the first time I have used SG Petch and Chris Dickson and I would recommend as whole process was made very easy despite COVID restrictions.”

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(Sunderland) - Posted 3 years ago

Hi Paul, Thanks for taking the time to leave a review and we hope you enjoy your new car.

Posted 3 years ago

“I was very happy with the service, the only thing I was disappointed with was that when I collected my car, it had barely any fuel in. I had to drive straight to a petrol station as it wouldn’t have got me home. You would think with buying a new car you’d get at least half a tank of fuel. But other than that the service was great.”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Megan, Thanks for leaving us a review, sorry to hear you were disappointed with the amount of fuel in the vehicle. If you would like to discuss this any further please feel free to contact us on https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Good service, good people and good value.”

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(Darlington) - Posted 3 years ago

Hi Ian, Thanks for leaving us a review.

Posted 3 years ago

“SG Petch were very efficient and helpful especially during such a difficult time due to Covid. I was kept in the loop and received regular updates about my car. My purchase was processed quickly and I had my car within 10 days and ready for my 21st Birthday as promised.”

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(South Bank) - Posted 3 years ago

That's great to hear. Thank you for taking the time to leave a review and your kind words. We hope you enjoy your new car :)

Posted 3 years ago

“Due to the current covid situation not the preferred hand over, but Roger did the best he could under the circumstances and hope to see him in 3 years time all being well.”

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(Durham) - Posted 3 years ago

Hi Anthony, Thanks for leaving us a review and we will look forward to seeing you in 3 years time in more normal circumstances.

Posted 3 years ago

“I highly recommend SG Petch. Glyn was really helpful, patience and help during weeks to respond all doubts and questions about the vehicle. I’m very satisfied with my purchase”

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(Darlington) - Posted 3 years ago

Hi Caue, Thanks for taking the time to leave a review and your kind words. :)

Posted 3 years ago

“Good reliable service, but I thought the P/X value on my old car was rather low considering what I paid for it 20 months ago.”

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(Middlesbrough) - Posted 3 years ago

Hi David, Thanks for leaving us a review, sorry to hear you were disappointed with your part exchange value. If you would like to discuss further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Absolutely over whelmed with the service. From start to finish Rob put up with all my queries, concerns and changes. 5* service”

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(Durham) - Posted 3 years ago

Thats great to hear Jaimie. Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Delighted with my new i10. Abby was very helpful from viewing to purchase.”

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(Middlesbrough) - Posted 3 years ago

Thats great to hear, Thanks for the review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,210 reviews