SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could be things done better”

Helpful Report

(Durham) - Posted 2 years ago

We are sorry to hear you weren't a 100% happy with the service you received. If you would like to get in touch at https://www.sgpetch.co.uk/contact-us to discuss you experience further, we would really appreciate it.

Posted 2 years ago

“I wasn’t offered a test drive short period of time flicked through the car controls”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Marina, We are sorry to hear you weren't offered a test drive, if you would like to discuss the matter further please don't hesitate to contact us a https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Very helpful staff and no hard-sell which I appreciated”

Helpful Report

(York) - Posted 2 years ago

Hi Martin, It is great to hear you found the staff helpful. Thank you for taking the time to leave us a review. We hope you have a great day.

Posted 2 years ago

“Great service, great staff, great vehicals, what more do you want.”

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(York) - Posted 2 years ago

Hi Paul, Thank you for taking the time to leave us a review, we really appreciate it. Have a great day.

Posted 2 years ago

“My car needed it’s first service, I struggled to get it in so it was picked up and dropped back off afterwards with a hoover and clean. Fantastic customer service, it’s great that they send you an informative video of the service too.”

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Posted 2 years ago

Thanks for leaving us a review Donna, we really appreciate it.

Posted 2 years ago

“Just ordered my 5th car of them, exceptional service from start to finish, i will continue using them and would definitely recommend!”

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Posted 2 years ago

Hi Tony, your continued custom is greatly appreciated. Thank you for taking the time to give us feedback and enjoy the Christmas holidays.

Posted 2 years ago

“Faultless experience salesman was very knowledgeable,this is my second car from Sg Petch and hopefully won't be the last.”

Helpful Report

(Durham) - Posted 2 years ago

Thank you for your great review, Janice. Your continued custom is very much appreciated. Have a great Christmas and new year.

Posted 2 years ago

“I have been a customer of SG Petch since they opened their Middlesbrough showroom and have never failed to be impressed by their service and professionalism. My latest vehicle purchase is a Hyundai Tucson Hybrid and I am absolutely delighted with the car. I would wholeheartedly recommend S G Petch Middlesbrough to anyone looking for a great car deal and quality service.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Laurence, Thank you for leaving us a review and continued custom. It is great to hear your pleased with your new car. We hope you have a good day.

Posted 2 years ago

“very good service by mr steve kennedy could not have been more helpful great service”

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(Darlington) - Posted 2 years ago

Hi Terry, Thank you for your review, we really appreciate it. We hope you have a good day.

Posted 2 years ago

“SG Petch is one of the best and easiest companies to deal with. They are great for customer service and take all the difficulty out of buying a new car.”

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(Darlington) - Posted 2 years ago

Hi Andrew, Thank you for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Your salesman, Michael Beck, was very patient and courteous throughout the process. We came back several times with questions and always handled them in a friendly and happy manner. We look forward to dealing with Michael and SG Petch again in the future.”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Steven, Thank you for your review and you kind comments, we will pass them onto Michael. We will look forward to seeing you again in the future.

Posted 2 years ago

“Sales staff are first class. Always on hand to offer advice and help whilst choosing a car and during the sales process. Collection of the car is always easy, with a full explanation given of the controls. The only downside is the garage sale room. It is too hot in summer and cold in winter. It is also hard to hear when too many people are in the area, as the sound bounces around the area. There should be blinds in the garage that can be lowered to block out the sun in summer. We have been in the garage on some days and find it must be hard for the sales team to carry out their job comfortably.”

Helpful Report

(Durham) - Posted 2 years ago

Hi, Thank you for your review, we really appreciate it. Your comments have been passed onto management. Have a great day.

Posted 2 years ago

“Very pleased with SG Petch.Staff very helpful and attentive but not pushy.Just the right balance.”

Helpful Report

(Durham) - Posted 2 years ago

Thank you for taking the time to leave us a review, we really appreciate it! We hope you have a great day.

Posted 2 years ago

“Despite the early disappointment due to the delay (Kia supply issues, not SG Petch's fault) - the communication and service from Tom and Wayne has been faultless and would recommend.”

Helpful Report

(York) - Posted 2 years ago

Hi Ellis, Thank you for your review and sharing your experience, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Sg petch were very professional in the way they treated me. Andy Payne listened and offered good help, support and advice on what vehical is more suitable for my needs. Would highly recommend sg petch in Durham to everyone needing mobility cars.”

Helpful Report

(Durham) - Posted 2 years ago

Hi George, Thank you for your review and sharing your experience, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Andy was very welcoming and made use feel comfortable. He went through everything we needed to know about our new car in full detail. We are very satisfied with the service we received. Thank you Andy.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Joanne, Thank you for your recommendation, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Excellent friendly and professional service”

Helpful Report

(South Bank) - Posted 2 years ago

Thank you for the excellent feedback. Glad you enjoyed your visit to our branch. Have a great day.

Posted 2 years ago

“I bought a new Mazda CX-5 Sport from S G Petch. The process was very straightforward and I am happy with the car. I did not give a 5 star review because there were a few errors with the paperwork which had to be corrected and I have had to send the V5 document back as my name was incorrect. Although a minor error, this could be important if there were any legal problems. Daniel Wilkinson, the Salesman I dealt with, was very helpful.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi June, Thanks for your review, we are sorry for any inconvenience caused with the paperwork. We hope you have a great day.

Posted 2 years ago

“Salesman extremely helpful and knowledgeable. Nothing too much trouble”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Peter, Thanks for taking the time to leave us a review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Customer service and knowledge of product was brilliant. All the Sales team made you feel welcome and at ease from the moment you entered the premises.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Heather, Thanks for taking the time to leave us a review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,237 reviews