SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have dealt with SG Petch now since 2013. They have always been courteous, helpful and the after sales service has always been spot on. No complaints whatsoever.”

Helpful Report

(York) - Posted 5 years ago

“We bought two cars from Lewis at SEAT last month, he was so helpful and professional and made the whole process so easy and quick. We all got along very well and it means a lot when you have a good relationship with your car salesman. Our experience was great and we really appreciate it. Look forward to seeing you again in the future. Thank you. Mr and Mrs A.”

Helpful Report

Posted 5 years ago

“Really pleased with new car. Excellent customer service from Craig Brown. Would definitely recommend to friends and family.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“First class service from start to finish from Sean, Gareth and the team. Got me a really good deal with my car, I had a problem afterwards and it was sorted straightaway and a courtesy car provided. Can't thank them enough.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“Have recently purchased new i10 our 3rd Hyundai from Durham Branch. We have no complaints, always been looked after well.”

Helpful Report

Posted 5 years ago

“My 1st visit to the branch at Durham was very good. The car, a Hyundai i10 was ready for me to test drive. Adam allowed me to take the car out on my own with no sales pressure. I made the decision to buy the car. My second visit, however, when I went to pick up the car was not so good. It was Adam's day off so he had, supposedly, briefed another member of staff with my details for when I called to collect the car. Unfortunately the guy was busy when we arrived so we were asked to take a seat in the waiting area. After about half an hour of waiting I had to go looking for someone to deal with our purchase/ collection. Adam had promised me a set of mats for the car, there were no mats. He had also assured me that the service book would be stamped up to date. This hadn't been done. Then when we finally got the keys for the car, the drivers side mirror was faulty so I had to book the car in for a repair before I'd even left the dealership! This meant taking the car back in a few days later for the repair. Not very convenient. The car is now fine and we are pleased with it, but we feel the service we got when collecting the car was very unprofessional.”

Helpful Report

(Durham) - Posted 5 years ago

“We have bought 2 cars previously from Petch both excellent. On this occasion Guy are salesman was very good and helpful throughout. On collecting the car I noticed a large surface scratch on the bonnet which I pointed out to Guy who rightly said it should polish out. On arriving home in Newcastle and taking a close look there were lots of smaller surface scratches and it appeared that the car had not been valeted but looked like it had just had a quick wash. The carpets and interior was dirty and marked. I then spent the rest of the day cleaning and polishing the car. Many of the scratches have came off and the car looks amazing. The valeting team can't be very good or the car was just missed out, it's not what I would expect from a main dealer. We love the car but not the condition when we collected it. Poor service and preparation let the company down.”

Helpful Report

Posted 5 years ago

“Excellent service, the staff were friendly and informative and gave me all the relevant information to chose the right vehicle to suit my needs and budget.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“Fantastic team many thanks Shaun and Andy for great customer service would recommend them to anyone 👍”

Helpful Report

(Darlington) - Posted 5 years ago

“other dealers should take note, this is how to look after customers”

Helpful Report

(Darlington) - Posted 5 years ago

“Having spent the majority of my working life in the transport industry I have dealt with 'The Good, Bad and the Ugly' when involved in vehicle purchases and specification etc. I will definitely rate SG Petch in the Good category. Customer and product oriented the sales team were absolutely first class. Well done guys!!”

Helpful Report

(Durham) - Posted 5 years ago

“First class service from Gary Maugham from beginning to end and would recommend SG Petch to any one”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“Great customer service from Matthew,would definetly recommend.”

Helpful Report

(Durham) - Posted 5 years ago

“I would like to praise Tony Hill, for his friendly manner and clear, concise support when recently buying my car. The customer service was exemplary. PS I love the Hyundai i10!!.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“I had good service from George Hope at your York branch.”

Helpful Report

(York) - Posted 5 years ago

“Amazing service from Martin. It was my first car & I was given lots of information and guided appropriately.”

Helpful Report

(York) - Posted 5 years ago

“I have returned to SG Petch for my vehicle for the past 9 years and the service and aftercare have been excellent. Chris ensures that we are always well informed of the suitability of the vehicle for our family's needs and keeps us up to date with the progress of the order.”

Helpful Report

(Durham) - Posted 5 years ago

“Very good service as usual, sorry for our part with the mislaid trade in log book, now found and with you. First journey to Maidenhead and back 520 miles... perfect. Thanks Peter.”

Helpful Report

(Darlington) - Posted 5 years ago

“Sales executives, very helpful and non pressurising. Three cars bought from this garage now, although car valets when picking cars up could be improved on”

Helpful Report

(Durham) - Posted 5 years ago

“Experience and service was great from start to finish, nothing was a problem and they made sure the process of buying a new car was as smooth as possible!”

Helpful Report

(Durham) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews