SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the initial enquiry to delivery of the vehicle , Ricky Doughty from York branch was an absolute pleasure to deal with , he listened to my wants and never exacted any pushy sales traits associated with the industry , I asked for certain stipulations for the sale and they were met , had a small incident after taking the car where the coolant level alarm came on , this was due to have a new water pump and timing belt fitted , Ricky drove 17 plus miles to top up the coolant level and was very apologetic , because I live in Richmond and not York the warranty with the vehicle can be used in my hometown SG Petch saving a lengthy commute to York , I would definitely use SG Petch and especially York branch for any future car purchases as they were very accommodating and Ricky is a man of his word and SG Petch should value employees like him as he embodies true professionalism and is trustworthy , something I look for when parting with hard earned money buying a new car .”

Helpful Report

(York) - Posted 3 years ago

Hi John, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“My 5 stars goes to Chris at the York branch, I had enquired about replacing my old car at Darlington but was not given the best deal as a returning customer. It became apparent that offering me not an approved Kia meant more money to you and not the best deal for me! I will not be returning there next time I wish to change my car.”

Helpful Report

(York) - Posted 3 years ago

Hi Robert, Thanks for leaving us a review.

Posted 3 years ago

“Paul was a great help, reassuring and got me a fantastic deal. Wouldn't go anywhere else.”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for your review Ian, we hope you enjoy your car.

Posted 3 years ago

“Fabulous company. Always feel looked after. A big thanks to Sean and Gareth at Skippers Lane for their excellent customer service.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Nicola, Thats great to hear! Thanks for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“We dealt with Matthew in the Seat department and he is an absolute diamond. 100% would recommend SG Petch just based on our dealings with him. Hes a top guy and is also incredibly handsome.”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for your review Jonathan, and we hope you enjoy your new car.

Posted 3 years ago

“Great to deal with done everything for me had very little to do myself spot on”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review Paul.

Posted 3 years ago

“Very good salesman tom at york branch and service staff also”

Helpful Report

(York) - Posted 3 years ago

Thats great to hear Alan Thanks for leaving a review.

Posted 3 years ago

“Love my new car! Very professional and very friendly staff I would highly recommend.”

Helpful Report

(Sunderland) - Posted 3 years ago

Thats great to hear Ashleigh, Thanks for leaving us a review.

Posted 3 years ago

“Les and Joseph at the Richmond Branch were amazing. When all other dealers turned me away because of the negative equity on my previous car, these guys really found a way to help me out and I've walked away with a car I absolutely love. Thank you so much :)”

Helpful Report

(Richmond) - Posted 3 years ago

Hi Janilla, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“SG Petch are a family run business they r curtious and very frendly i find them extremely professional and very thoughtful will definitely recommend them to my friends and colleagues”

Helpful Report

(York) - Posted 3 years ago

Hi Julie, Thank you for your kind words and we hope you enjoy your new car.

Posted 3 years ago

“I bought a used car from the Darlington branch, the whole process was very quick and easy. Craig Saunders was very friendly and kept me up to date with what work was being done on the car and he also sent me pictures of the refurbished wheels on the car. There was no pressure and it was a nice atmosphere with great customer service, I will definitely return to the Darlington branch.”

Helpful Report

(Darlington) - Posted 3 years ago

Thats great to hear, Thanks for leaving us a review.

Posted 3 years ago

“In my experience the dealership has always been helpful and the staff are friendly .”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Stephen, Thats great to hear, thanks for your review.

Posted 3 years ago

“Gareth Wood, salesman in Middlesbrough, was a professional and outstanding chap, really would recommend him for a promotion.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Gary, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent service from Ricky Doughty at SG Petch (York based) Kia dealership. I phoned about the car at 12.30pm and by 4.30pm the same day all the paperwork and finance agreement had been completed, I had been sent a personal video of the car and delivery had been arranged to my home in Kent (250 miles away) for Monday morning! I have never bought a car "blind" online before, but for anyone unsure especially during the covid pandemic don't hesitate. With a 14 day return period after delivery, you probably have more consumer rights than if you purchased off a forecourt. Nothing was too much trouble for this dealership. The car arrived promptly. It was valeted, taxed and with all current MOT advisories addressed upon my request. It was immaculate inside and out. I would not hesitate to recommend this well established company which appears to be reliable, honest, reputable and offers good quality cars at very reasonable prices. Thanks to Ricky for making the whole process painless with his excellent customer service, friendly manner and efficiency (and no hard sell technique which I hate). Great doing business with you and thanks for my smashing Kia Carens!”

Helpful Report

Posted 4 years ago

Hi Sue, Thank you for taking the time to leave us a review and all your kind words. We hope you enjoy your new car :).

Posted 3 years ago

“I found the SG Petch staff very helpful and any request was not too much trouble”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Just bought my second new car from S G Perch Durham, on both occasions the sale's staff have been spot on, down to earth, helpful and definitely not pushy. Many thanks to Derrick for making things go as smoothly as possible under difficult conditions”

Helpful Report

(Durham) - Posted 4 years ago

Hi Gary, Thanks for your kind words and continued custom. We hope you enjoy your new car.

Posted 3 years ago

“Charlotte Jennings was so efficient and professional yet I felt that the service she provided was so personal to me. Very pleased with everything from start to finish.”

Helpful Report

(South Bank) - Posted 4 years ago

Thats great to hear Elizabeth. Thanks for taking the time to leave us a review.

Posted 3 years ago

“xcellent chris”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for your review.

Posted 3 years ago

“Petch were very good, even under difficult circumstances. The staff were courteous, good humoured and keen to be of assistance.”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for leaving us a review Paul.

Posted 4 years ago

“An absolute breeze at purchasing my new car. Excellent communications from the sales staff regarding the purchase. Very easy to deal with and not pushy at all. Excellent COVID 19 precautions in place, made my son and I feel very safe. Well recommended. Many thanks.”

Helpful Report

(Sunderland) - Posted 4 years ago

Hi Fred, thats wonderful to hear. Thanks for leaving us a review.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews