SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another car from SG Petch a big thank you to Ryan who was brilliant and gave us a great service. Kept in touch with updates and a very professional handover.”

Helpful Report

Posted 2 years ago

Hi Brian, Thanks for your review and continued custom, we do appreciate it. We hope you enjoy your new car.

Posted 2 years ago

“yet again another straight forward purchase excellent customer service, 1st class”

Helpful Report

(Durham) - Posted 2 years ago

Hi Jon, Thank you for taking the time to leave us a review. It is great to hear you had a positive buying experience with us. We hope you enjoy your new car.

Posted 2 years ago

“Very good service. Always thinking of the customer. Always accommodating.”

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(South Bank) - Posted 2 years ago

Hi Robert, Thank you for leaving us a review, it is most appreciated. We hope you enjoy your new car.

Posted 2 years ago

“Service given was excellent, everything went as promised, very satisfied customer.”

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(Durham) - Posted 2 years ago

Hi Ronald, Thank you for your review, it is great to know we have a satisfied customer. We hope you enjoy your new car and have a great day!

Posted 2 years ago

“A good quality car, sold by a great car salesman. Rob is not your usual car salesman which is why we like to buy from him. He is not “pushy” and his product knowledge is amazing, any questions we asked comparing other models the answers rolled off his tongue for us to make an informed choice. Rob has the personal touch and he has gone above and beyond, by going out of his way to drive to our house to drop off information for the car. Robs attention to detail is fantastic, and made our lives easier by applying for our refund of road tax which saved us a trip to post a post office- in a world where everything is digital he also makes us aware of the features and benefits of Nissan connect app. Rob provided us outstanding customer service and he an asset to support the brand of SG Petch. So if you want to be well looked after ask for Rob Thankyou”

Helpful Report

(Durham) - Posted 2 years ago

Hi Jason, Thank you for taking the time to leave us a review. It is great to hear how happy you were with Rob's service, we will pass your comments on. We hope to see you again in the future.

Posted 2 years ago

“Excellent service the best dealership we have ever dealt with”

Helpful Report

(York) - Posted 2 years ago

Hi Jan, It is great to know we are the best dealership you've dealt with. Thank you for taking the time to leave us a review, it is most appreciated. We hope you enjoy the rest of your day.

Posted 2 years ago

“The service in the past has always been excellent this time not so much orded a new car in January with a delivery date of May frist contract was a tear message end of April saying delivery was now August this should have been a phone call can understand why a text message put it should have been a phone call. Didn't hear anything until middle of July to say car was in and it is already booked in for a repair to wheel and tyre”

Helpful Report

(Durham) - Posted 2 years ago

Hi John, Sorry to hear you were disappointed with the service you received on your recent purchase, we can only apologise for the communication issues. If you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“As expected, the service of Kia, in particular Andrew Mellanby, is outstanding, is outstanding Always there to help with enquiries etc. Wouldn’t go anywhere else”

SG Petch 5 star review on 15th August 2022

Helpful Report

(Darlington) - Posted 2 years ago

Hi Roberto, Thanks for taking the time to leave us a review and for your continued custom. We hope you enjoy your lovely new car.

Posted 2 years ago

“Gareth pulled out all the stops for me. Great support back to front thank you.”

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(Middlesbrough) - Posted 2 years ago

Hi Phil, That is great to hear! Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 2 years ago

“This is the third new Mazda I've bought from SG Petch and every buying experience has been excellent and the ownership through the service department has only enhanced the whole package. I have no doubt that Mazda number 4 will come from SG Petch”

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(Durham) - Posted 2 years ago

Hi Peter, that's very kind of you to say that. Your continued custom is very much appreciated. See you soon.

Posted 2 years ago

“Excellent customer service, very friendly, welcoming and informative”

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(Middlesbrough) - Posted 2 years ago

Hi Robert, thank you for the great feedback. We sincerely thank you for the positive review, and look forward to seeing you again soon!

Posted 2 years ago

“SG Petch York, Used Car Garage. Wayne provided wonderful and honest service from start to finish. Our family have all purchased cars through SG Petch and will continue to do so.”

Helpful Report

Posted 2 years ago

Hi Nic, we're happy you found our staff to be so supportive during your experience here at SG Petch - York. We sincerely thank you for your continued custom, and look forward to seeing you again soon!

Posted 2 years ago

“Staff very helpful Mark talked us though everything showing us round the car also follow up call to check all going well. Really pleased thank you”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you for taking the time to write a review of your experience in our dealership. We'll pass on your comments to Mark on your behalf. If you have any further questions, please give us a call.

Posted 2 years ago

“Good experience at SG Petch and well pleased with the CX-30.”

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(Darlington) - Posted 2 years ago

Hi John, we're glad you enjoyed your visit to our branch in Darlington. Thank you for the great feedback and enjoy your new Mazda.

Posted 2 years ago

“Bought a new Bayon and great service from everyone involved. We have bought several cars from Petch in the past and have never had any problems during the process and always had exceptional service from the team at Petch.”

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(Middlesbrough) - Posted 2 years ago

Hi Stephen, we appreciate your continued custom with us and thank you for taking the time to write a review. We look forward to your next visit! Take care!

Posted 2 years ago

“Very pleased with the service we received”

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(Darlington) - Posted 2 years ago

Thank you for taking the time to write a review, Barry. We're glad you enjoyed the experience.

Posted 2 years ago

“The approach shown by Craig was friendly, helpful and quite frankly Un car salesman like. I originally was looking to buy a Ford, they were the complete opposite. Craig offered a great deal, kept us updated as to the progress of our order and answered by frequent questions open and honestly. There was a delay in delivery which could not be placed at S G Petch’s nor Seat’s door”

SG Petch 5 star review on 8th August 2022

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(South Bank) - Posted 2 years ago

Hi Simon, we really appreciate the great feedback and taking the time to write a review. Enjoy your new car.

Posted 2 years ago

“Excellent customer service, have bought many cars from SG Petch, would not hesitate to recommend them.”

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(Durham) - Posted 2 years ago

Hi Fiona, thank you for your feedback and continued custom, it's appreciated.

Posted 2 years ago

“Poor at keeping you updated once car is ordered. No after care whatsoever. Was promised a phone call to see how car is and not heard anything. There’s a problem with the radio that I’ll now have to chase up.”

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(South Bank) - Posted 2 years ago

That's disappointing to hear John. We've notified the service team to give you a callback. Thank you for the feedback.

Posted 2 years ago

“Good purchasing experience have a couple of issues with the car.bookef in on Friday 5th august.dtaff very helpful .”

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(Durham) - Posted 2 years ago

Hi Phil, thank you for the excellent feedback and we're sure we'll get those issues sorted for you. See you soon.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,187 reviews