SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,294 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,294 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks for your 5-star rating, its great to know you received an excellent service.

Posted 1 year ago

“Sales rep was friendly, helpful and remembered us from previous purchases. Collecting the car was quick and seamless.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words and ongoing support as a loyal customer. We are thrilled to hear that our sales rep was friendly, helpful, and even remembered you from your previous purchases. It's always our goal to provide seamless and efficient service, and we're delighted that collecting your car was a quick and seamless process for you.

Posted 1 year ago

“A fantastic vehicle that sells itself but the sales team provide fantastic support and advice and brilliant after sales help when required. Our fourth car from Petch and not the last.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your loyalty as a customer and are thrilled to hear that you found our sales team to be incredibly helpful and supportive throughout your journey with us. Your comment about our fantastic after-sales assistance is deeply appreciated.

Posted 1 year ago

“Professionalism and honest dealing characterises the way in which SG Petch salespeople do business. This is the third car in succession , that we've bought from SG Petch and I'm sure , when the time comes, we'll return for a fourth purchase”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your glowing 5-star rating of SG Petch! We are thrilled to hear that professionalism and honest dealing have been the hallmarks of your experience with our salespeople. Your continued trust in SG Petch is truly valued and we are delighted to have served you for the third consecutive car purchase. Should you ever need any assistance in the meantime, please do not hesitate to reach out.

Posted 1 year ago

“We were looked after by Nicky at the Sunderland branch from picking our car to picking it up”

Helpful Report

(Sunderland) - Posted 1 year ago

We were thrilled to hear that you were looked after by Nicky at our Sunderland branch, from selecting your car to the smooth pick-up process. It's wonderful to know that Nicky took excellent care of you. Thanks again for leaving us you're feedback.

Posted 1 year ago

“Great service throughout & no pressure sales tactics. Helpful, friendly & would definitely recommend.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your amazing 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Thank you for recommending us, and we look forward to serving you again in the future.

Posted 1 year ago

“excellent friendly experience”

Helpful Report

(Darlington) - Posted 1 year ago

“We have just bought a car from S.G Petch York our salesperson was Thomas Bardy who gave us excellent service he was friendly, professional and informative. He sourced a car which was exactly what we wanted. The whole process from beginning to end was faultless. We are happy with the car and would definitely return in the future. Thank you Thomas for your help with our car purchase”

Helpful Report

Posted 1 year ago

“My experience with the sales person was very professional and attentive. The process was explained and very informative, nothing was to much for the sales person to go through the control's of the car.”

Helpful Report

(Darlington) - Posted 1 year ago

“Very helpful from start till finishing”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your feedback and are delighted to hear that our team was very helpful from start till finishing. We look forward to seeing you again soon.

Posted 1 year ago

“Very helpful pleasant staff”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your wonderful 5-star rating of SG Petch! We greatly appreciate your kind words about our very helpful and pleasant staff. Once again, thank you for taking the time to leave leave us a review. We look forward to seeing you again in the future!

Posted 1 year ago

“Great experience made buying our car easy”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for giving SG Petch a 5-star rating! We are thrilled to hear that you had a great experience with us and that buying your car was made easy. We appreciate your support and recommendation.

Posted 1 year ago

“Roger was very helpful throughout the process. Very thorough with everything.thank you”

Helpful Report

(Durham) - Posted 1 year ago

Dear Verna, Thank you so much for your fantastic 5-star rating of SG Petch! We're thrilled to hear that Roger was very helpful throughout the process and demonstrated exceptional thoroughness. We appreciate your kind words, and we'll be sure to pass along your appreciation to Roger.

Posted 1 year ago

“Excellent friendly service, no pressure was put on the customer , Dan the sales person was very knowledgable about the vehicle and took in explaining all the financial options. This is the 6th car I have bought from SG Petch and it will not be the last. Many thanks.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for taking the time to give SG Petch a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you have had an excellent experience with us once again.

Posted 1 year ago

“Very helpful sales person Dan, took time to answer questions fully and sorted out problem with car tax. Spent time showing us the controls in the car and made sure phone was linked and that we knew how to use it as sat nav. Been helpful since with problem with speed showing incorrectly on display.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with SG Petch. We look forward to seeing you again in the future.

Posted 1 year ago

“When we first visited the showroom meeting Barry who showed us the cars to collecting our new Xceed and talking to Kevin we were impressed with the pleasant outgoing manner of both them and other staff members. Nothing was a bother to all we spoke to.”

Helpful Report

(Sunderland) - Posted 1 year ago

Dear Stanley, Thank you so much for taking the time to give SG Petch a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you're experience with our showroom and staff members, specifically Barry and Kevin, was a pleasant one. We look forward to serving you again in the future.

Posted 1 year ago

“Very efficient and professional.”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Shelagh,Thank you so much for your fantastic 5-star rating of SG Petch! It's great to know that you found our team very efficient and professional. Once again, thank you for choosing SG Petch and for taking the time to share your positive experience with us. We look forward to serving you in the future!

Posted 1 year ago

“Excellent experience Staff are so friendly and helpful. Service is professional and cheerful. Highly recommend 👌 👍”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Dear Bridget, Thank you so much for your amazing 5-star rating of SG Petch! We greatly appreciate your kind words and are thrilled to hear about your excellent experience with our staff. Your recommendation means a lot to us! Once again, thank you for your fantastic review, and we look forward to serving you again in the future!

Posted 1 year ago

“Have dealt with S.G. Petch for a number of years and have a good relationship with Chris and Rob.”

Helpful Report

(Durham) - Posted 1 year ago

Dear Colin, Thank you for taking the time to rate SG Petch with 5 stars! We really appreciate your positive feedback. We are thrilled to hear that you have had a good relationship with Chris and Rob throughout the years. Thank you again for your kind words and for choosing SG Petch.

Posted 1 year ago

“After having a problem in updateding my Navigation software and left scratching my head as to why the new downloaded maps from the Kia Navigation Updated would not "initialise" I was stumped. I called into my local SG Petch in Darlington and spoke to nice chap called Scotty. He seemed very knowlegeable of Kia's software and took my SD card I had updated and said he will look at it for me . A week later I called back in to see Scotty and he explained that the "2017 software (Maps)" I had downloaded may have looked suitable for my 2015 mk3 Sorento, but was conflicting with the software on my header unit within my car he had loaded the 2018 update and hey presto...the maps loaded onto my car. Id like to thank Scotty for is help and is certainly a credit to SG Petch Darlington branch.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and are thrilled to hear about your positive experience. We are delighted that Scotty was able to assist you with the issue you faced regarding your navigation software update. Thank you once again for choosing SG Petch, and we hope to have the opportunity to serve you in the future.

Posted 1 year ago

SG Petch is rated 4.8 based on 5,294 reviews