SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and efficient service from knowledgable sales person Ryan. Sale completed in short time from sale to collection of car. 2nd car purchased here.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Lewis, This is great to hear. Thanks for your review and your continued custom.

Posted 3 years ago

“Show rooms very well set out, staff very well trained in customer care and would go that extra extra mile to help.”

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(Darlington) - Posted 3 years ago

Hi Joan, That is great to hear. Thanks for leaving us a review.

Posted 3 years ago

“Absolutely look after me with a 5 star treatment this is my fourth Hyundai Tucson in 4 years”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Anthony.

Posted 3 years ago

“Cannot fault the service spot on Chris goes out of his way to help nothing the bother A1”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review David.

Posted 3 years ago

“The whole process from deciding on the vehicle, to the test drive, and subsequently the collection of the vehicle were smooth and without any pressure from the sales staff. Would highly recommend SG Petch to others”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Alan and we hope you enjoy your new car.

Posted 3 years ago

“Very pleased with the service I’ve received, couldn’t fault in any way. Ben was extremely helpful. Thank you.”

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(Darlington) - Posted 3 years ago

Hi Bradley, This is great to hear. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Great service as always”

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(Durham) - Posted 3 years ago

That is great to hear John. Thanks for leaving us a review.

Posted 3 years ago

“Good service, good car”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Philip.

Posted 3 years ago

“Purchasing a vehicle and taking it for a service when its due is very straight forward. The problem starts when you have an issue with the car. I was told the strange noise from the engine that I was hearing was just the noise of the engine, being a lady driver, what would I know! I took the car to local garage, told to take car back to dealer as issue with coolant system, had to wait two weeks before car could go to garage, then found the head gasket had gone, in a two year old car!! How could they have missed that the first time? Car in garage for 4 weeks to get repaired, no courtesy car, despite having to care for my 92yr old blind mother who lives several miles away and buses run infrequently. Customer service appalling. Return telephone calls don't exist. No apology, nothing, Certainly won't be purchasing my next car from this dealership, Darlington branch.”

Helpful Report

Posted 3 years ago

Sorry to hear about the delay with your car we can only apologise. If you could let us know your details we can look into the matter further. Please send us a message at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

“Very good service by Chris at the york branch”

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(York) - Posted 3 years ago

Thanks for leaving us a review Lynn.

Posted 3 years ago

“Great company to buy from. Quick to answer any pre or post sales queries. Service was great. Highly recommended”

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Posted 3 years ago

Thanks for leaving us a review David.

Posted 3 years ago

“After being to another dealer and not been happy with service there, it was a breath of fresh air coming here to be greeted by Liam. He was friendly, helpful and not at all pushy and we found a car straight away! Charlotte also was brilliant! I can not fault the service at all and we are extremely happy with our new car!”

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(South Bank) - Posted 3 years ago

That is great to hear Louise. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very friendly and a professional outlook to dealing with the sale and required paperwork”

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(South Bank) - Posted 3 years ago

Thanks for leaving us a review Mark.

Posted 3 years ago

“Was looking to change my car wasn’t sure what to ! Was looking at older car’s around 20- 22 thousand then seen this Hyundai Tuscan for sale and thought might be worth spending the bit extra getting a nearly new, 6 months old with 4500 miles on clock so purchased the Tuscan 1.6 Diesel Hybrid N-Line had it 3 weeks and very Impressed !, had a couple of little issues but Mark was spot on. !!”

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(Middlesbrough) - Posted 3 years ago

Hi Paul, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Excellent service good knowledge”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review John.

Posted 3 years ago

“Staff welcoming and efficient, sorted information and test drive for me then answered all quieries for me.”

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(Middlesbrough) - Posted 3 years ago

Hi Ray, Thanks for leaving us a review.

Posted 3 years ago

“The whole process of selecting my new car model, a test drive of the model, agreeing part exchange of my previous car and arranging the finance for the new car was smooth and a very straightforward experience. All the staff were most helpful throughout, very courteous and a pleasure to deal with. I have purchased a few Mazda cars over the years but this was my first through S G Petch.”

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(South Bank) - Posted 3 years ago

Hi Clive, Thanks for taking the time to leave a review and we hope you enjoy your new car.

Posted 3 years ago

“Staff were extremely helpful & understanding Considering I didn’t quite know what I wanted. Very supportive & knowledgable”

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(South Bank) - Posted 3 years ago

Hi Linda, Thanks for taking the time to leave a review.

Posted 3 years ago

“Very good service and the car I bought was as expected.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Samantha.

Posted 3 years ago

“OUR SALES MAN ALAN WAS BRILLIANT, FULL OF KNOWLEDGE, HAD PATIENCE AND HAD A BRILLIANT PERSONALITY. HE HELPED DEFINITLEY TO EASE ANY WORRIES OR CONCERNS AND GAVE AN EXCELLENT EXPERIENCE. THANKS ALAN MIKE AND LISA”

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(Durham) - Posted 3 years ago

Hi Michael, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews