SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The salesperson was very friendly not in the slightest bit pushy when we first entered the showroom. They gave us the space and time we needed to have a look at a car in the showroom and only when we had any questions did they appear. They were quick to offer a test drive that day and made sure we were comfortable with the drive and explained the features of the car very well. We were so impressed with the level of service and of course the car itself we ordered the vehicle on our first visit to the showroom. When it came to the process of collecting our vehicle it was again a very smooth process with the salesperson going through all of the features of the vehicle whilst in the showroom and making sure we had no further questions before guiding us out into the carpark for us to be able to drive the vehicle home. Once again thanks to the excellent service given by the salesperson the whole process was very relaxed and made for an enjoyable experience overall.”

Helpful Report

(Darlington) - Posted 5 months ago

Dear Jane,Thank you so much for your fantastic 5-star rating of SG Petch! We sincerely appreciate your kind words and are delighted to hear that you had such a positive experience with us.

Posted 5 months ago

“Collected my new Picanto from York branch 10/6/24 & like to say thank you to Andrew Fisher for making the whole experience of buying a car easy & straight forward. He was professional & knowledgeable about the car with no hard sell. Thank you Andrew. ..”

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Posted 5 months ago

We are thrilled to hear that you had a positive experience at our York branch and that Andrew Fisher made the entire car buying process easy and straightforward for you. Thank you for choosing SG Petch and for taking the time to share your feedback.

Posted 5 months ago

“Very helpful and patient”

Helpful Report

(Durham) - Posted 5 months ago

Thanks for your review, we really appreciate the feedback. Have a great day.

Posted 5 months ago

“Liam was very helpful when I visited SG Petch and kept me up to date with any progress with the delivery of my car.”

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(South Bank) - Posted 5 months ago

Thanks for your review Sophie, we are pleased you were happy with the service you received from Liam. We look forward to seeing you again.

Posted 5 months ago

“Staff were all very friendly, helpful and knowledgeable. Explained process of ordering new car and wait time. Organised a test drive, Kept up to date when car arrived and when we could pick it up and all new car technology explained before we left.”

Helpful Report

(Sunderland) - Posted 5 months ago

“Friendly, efficient sales person Gareth sorted out our new car with fuss. Easy process with all items sorted easily”

Helpful Report

(Middlesbrough) - Posted 5 months ago

Thanks for your feedback David. We are pleased you were happy with the service you received from Gareth. We hope to see you again in the future.

Posted 5 months ago

“2 weeks in got a puncture booked into quikfit nothing in the boot no wheel key jack brace etc all missing. Apparently Ricky ringing back”

Helpful Report

(York) - Posted 5 months ago

Thank you for your review. We apologise for the inconvenience with the missing items. Ricky will follow up with you soon to resolve this issue.

Posted 5 months ago

“Purchasing a second new car from SG Petch was a simple, uncomplicated process with excellent service as always. I have no hesitation in recommending to others.”

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(York) - Posted 5 months ago

“Very helpful and friendly service”

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(Darlington) - Posted 5 months ago

Thanks for your review Mark, we appreciate your feedback.

Posted 5 months ago

“Very customer oriented, friendly and helpful. Through this, I decided on which car to choose. I am delighted with my Hyundai Tucson Hybrid.”

Helpful Report

(Durham) - Posted 5 months ago

Dear Albert, Thank you so much for taking the time to leave us a fantastic 5-star rating for SG Petch! We are thrilled to hear that you found our team to be very customer-oriented, friendly, and helpful during your car buying experience. We greatly appreciate your support and we hope you enjoy your new car.

Posted 5 months ago

“My whole experience has been excellent. Imy has been helpful and professional from the moment I stepped into the SG Petch showroom, through getting a test drive and agreeing the purchase, to taking delivery and driving away my new hybrid Kia Sportage - and dealing with a couple of post-sale queries about the car! He kept me up to date throughout, and helped deal with the final Finance application when there were issues with the new online Identity system.”

Helpful Report

(York) - Posted 5 months ago

Dear John, Thank you so much for taking the time to leave us a 5-star rating. We truly appreciate your support and are delighted to hear that your whole experience with SG Petch has been excellent. Once again, thank you for your kind words and positive feedback.

Posted 5 months ago

“Really easy to deal with excellent service”

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(Sunderland) - Posted 5 months ago

Hi David, Thank you for your feedback, we are pleased you were happy with the service you received.

Posted 5 months ago

“Service was excellent throughout from purchase to collection of car. The sales person, Connor was extremely helpful, pleasant and polite. At handover, He took time to talk us through the different functions of the car and showed us how to set up the Hyundai link to a mobile. He was able to answer questions and made us feel very valued as customers. It was a very positive experience thank you.”

Helpful Report

(Durham) - Posted 5 months ago

“Very happy with the professional service at S G Petch. Staff very helpful and friendly”

Helpful Report

(Sunderland) - Posted 5 months ago

Hi Muriel,Thank you so much for taking the time to rate SG Petch with 5 stars! We truly appreciate your kind words and are delighted to hear that you had a positive experience.

Posted 5 months ago

“Staff really helpful and understanding”

Helpful Report

(South Bank) - Posted 5 months ago

Hi Claire, Thank you so much for your wonderful 5-star rating of SG Petch! We are delighted to hear that you had a fantastic experience with us. We really appreciate your support and look forward to seeing you again in the future.

Posted 5 months ago

“Roy cook was brilliant throughout communication was great and he kept me fully informed on the day of pickup he took me out in the car and went through everything Also rang to see how I was getting on with the car great experience and would definitely recommend”

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(Sunderland) - Posted 5 months ago

Hi Janice, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and are delighted to hear about your great experience with us.

Posted 5 months ago

“I cannot recommend S G Petch highly enough. At a time when standards can be found lacking this dealership bucks that trend. I was made to feel very valued. I should like to mention Rosie specifically who was friendly yet remained professional throughout. She is a credit to the company and brand.”

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(Darlington) - Posted 5 months ago

Thank you so much for your kind words and for giving us a stellar 5-star rating! We're thrilled to hear that your experience at SG Petch was nothing short of excellent. We hope to see you again soon.

Posted 5 months ago

“I’ve just collected my new fiat 500 From Ryan Robertson. He was a definite superstar. No issues , very efficient, and had the car within 6 days! Thank you so much! ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 months ago

Dear Amanda, Thank you so much for your glowing 5-star review. We truly appreciate your feedback and are thrilled to hear about your positive experience with us. We would also like to extend our gratitude for your kind words about Ryan Robertson. Thanks again for choosing SG Petch!

Posted 5 months ago

“staff always friendly and helpful, took us through the whole procedure of buying/exchanging cars, made it very easy to follow, new car arrived earlier than expected so extra bonus!”

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(Richmond) - Posted 6 months ago

Thank you so much for your wonderful 5-star rating us. We look forward to serving you in the future and ensuring your satisfaction.

Posted 5 months ago

“We were delighted to deal with Petch, pleasant staff who provide wonderful service..Many thanks.”

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(Middlesbrough) - Posted 6 months ago

Hi Elizabeth,Thank you so much for giving us a 5-star rating! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us

Posted 5 months ago

SG Petch is rated 4.7 based on 5,187 reviews