SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, knowledgeable staff and happy to help. Kept me informed every step of the way and was happy to answer queries. Only frustration was waiting to get some money back as due to work commitments for myself and the staff member we kept missing each other but all was sorted in the end from friendly staff.”

Helpful Report

(York) - Posted 4 years ago

Hi Louise, Thanks for leaving us a review.

Posted 4 years ago

“Excellent staff friendly knowledgeable advice”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Zoe.

Posted 4 years ago

“The sales Manager Craig , with whom we dealt at S G Petch was knowledgeable , personable and courteous throughout . Craig was not pushy or overly familiar and struck just the right balance between professional competence and friendliness - Both my wife and I agreed that this was the most positive car buying experience that we had ever been involved in .”

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(South Bank) - Posted 4 years ago

Hi Linden, Thank you for your kind words and taking the time to leave us a review.

Posted 4 years ago

“Staff pleasant and welcoming on arrival. Problem solved within hour.”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Gillian.

Posted 4 years ago

“Glynn was amazing, great service and friendly made the process very smooth and easy. I don't have the log book yet for my new car but hoping to receive that soon. My last 2 cars have been bought from SG PETCH and future cars will be cannot fault the service.”

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(Darlington) - Posted 4 years ago

Thanks for leaving us a review Donna.

Posted 4 years ago

“Just recently purchased my new seat Leon from sg petch. Couldn’t of asked for a better experience everything was so easy and stress free. Great experience all round and can’t fault the great service that Charlotte provided .”

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(South Bank) - Posted 4 years ago

Hi Francesca, Thanks for leaving us a review.

Posted 4 years ago

“Excellent and very professional sales person Roger Crozier he did everything he could for us, as we were heading to EMG in Cambridge where we bought are last car, it saved us a long journey and very pleased with the Car and advise. Already recommended to family member”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review John.

Posted 4 years ago

“Absolutely first class. Ryan Robertson provided such a friendly and professional service from start to finish on the recent purchase of my new Mazda 2. Would definitely recommend to anyone looking to purchase a new Mazda.”

SG Petch 5 star review on 24th July 2020

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(Darlington) - Posted 4 years ago

Thanks for leaving a review Julie and we hope you enjoy your stunning new car.

Posted 4 years ago

“Exchanged my 2017 Mazda 2 for a brand new 2020 model. Went to the Durham showroom for fact and figures and couldn't have received better treatment. Roger Crozier was attentive to my needs and supplied all the information without any heavy sales pitch. Every detail was fully explained and I left with a new car ordered and 100% satisfied with every aspect of the purchase. Delivery and hand over was just as hassle free and I am delighted.”

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(Durham) - Posted 4 years ago

Hi Christina, Thanks for your kind words and we hope you enjoy your new car.

Posted 4 years ago

“Excellent service and assistance in purchasing my new car”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Judy.

Posted 4 years ago

“Still waiting for a phone call about tool kit that should be in the boot”

Helpful Report

(Middlesbrough) - Posted 4 years ago

“Poor customer care especially after the sale. Errors with paperwork and poor communication with the customer have made the overall experience stressful and a huge disappointment.”

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(York) - Posted 4 years ago

Sorry to hear about your experience, your comments have been passed to the branch manager.

Posted 4 years ago

“From the moment I arrived I was made welcome and allowed to grouse at my leisure without any pressure sales techniques. I requested to view some car's I went home to consider my options, at no point was this a problem and was treated with courtesy and respect. I decided to return and test drive a car and subsequently purchased one and received a very favourable trade in price. All fully Covid protected throughout.”

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(Darlington) - Posted 4 years ago

Hi Raymond, Thanks for leaving us a review.

Posted 4 years ago

“Brilliant service would never go anywhere else”

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(Darlington) - Posted 4 years ago

Thanks for leaving us a review Margaret.

Posted 4 years ago

“Excellent!!! Top class service, The sales team were very thorough, and attentive Andy in sales was great, I would definitely recommend them , and the car we bought is superb.”

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(Darlington) - Posted 4 years ago

Hi Pauline, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Adam was a real gent -buying my car was so easy --be back there for my next new car”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Derek.

Posted 4 years ago

“Have used Petch for years this must be our fourth Mazda. They are extremely professional in everything they do from selling to the paperwork side and servicing”

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(Darlington) - Posted 4 years ago

Thanks for your kind words Patricia and your continued custom.

Posted 4 years ago

“We were very impressed with Rob who sold us our electric Nissan Leaf. He was very knowledgeable and didn’t push us into buying but gave us every assistance to test drive the car twice.”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Rosemary.

Posted 4 years ago

“Very friendly and straight forward to deal with. My second new van in fourteen months from SG Petch and by far the best deal I could find. I very much like Glyn in commercial sales and am happy to do deals over the phone as he knows my requirements and delivers exactly what I need.”

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(Darlington) - Posted 4 years ago

Hi Geoffrey, Thanks for your kind words and taking the time to leave us a review.

Posted 4 years ago

“I’d made contact before lockdown about a test drive and Daniel was as good as his word. As soon as the showroom was open he organised an extended test drive for my wife and I and we could not have asked for, or received, better cooperation . Once we had decided to go ahead the deal came together very quickly and we were delighted with our purchase. Dealer friendliness coupled with honest and knowledgeable advice was a major factor in choosing this particular dealership.”

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(South Bank) - Posted 4 years ago

Hi Robert Thanks for your kind words and taking the time to leave us a review.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews