SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,234 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just bought a car from S.G Petch York our salesperson was Thomas Bardy who gave us excellent service he was friendly, professional and informative. He sourced a car which was exactly what we wanted. The whole process from beginning to end was faultless. We are happy with the car and would definitely return in the future. Thank you Thomas for your help with our car purchase”

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Posted 11 months ago

“My experience with the sales person was very professional and attentive. The process was explained and very informative, nothing was to much for the sales person to go through the control's of the car.”

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(Darlington) - Posted 11 months ago

“Very helpful from start till finishing”

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(Middlesbrough) - Posted 11 months ago

Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your feedback and are delighted to hear that our team was very helpful from start till finishing. We look forward to seeing you again soon.

Posted 11 months ago

“Very helpful pleasant staff”

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(Middlesbrough) - Posted 11 months ago

Thank you so much for your wonderful 5-star rating of SG Petch! We greatly appreciate your kind words about our very helpful and pleasant staff. Once again, thank you for taking the time to leave leave us a review. We look forward to seeing you again in the future!

Posted 11 months ago

“Great experience made buying our car easy”

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(South Bank) - Posted 11 months ago

Thank you so much for giving SG Petch a 5-star rating! We are thrilled to hear that you had a great experience with us and that buying your car was made easy. We appreciate your support and recommendation.

Posted 11 months ago

“Roger was very helpful throughout the process. Very thorough with everything.thank you”

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(Durham) - Posted 11 months ago

Dear Verna, Thank you so much for your fantastic 5-star rating of SG Petch! We're thrilled to hear that Roger was very helpful throughout the process and demonstrated exceptional thoroughness. We appreciate your kind words, and we'll be sure to pass along your appreciation to Roger.

Posted 11 months ago

“It took two days to receive an email for a price to replace a set of front brake discs and pads and having responded to accept the price and to arrange booking my car in to have the work carried out, after THREE days I have heard nothing!”

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Posted 1 year ago

“Excellent friendly service, no pressure was put on the customer , Dan the sales person was very knowledgable about the vehicle and took in explaining all the financial options. This is the 6th car I have bought from SG Petch and it will not be the last. Many thanks.”

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(Darlington) - Posted 1 year ago

Thank you so much for taking the time to give SG Petch a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you have had an excellent experience with us once again.

Posted 11 months ago

“Very helpful sales person Dan, took time to answer questions fully and sorted out problem with car tax. Spent time showing us the controls in the car and made sure phone was linked and that we knew how to use it as sat nav. Been helpful since with problem with speed showing incorrectly on display.”

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(Darlington) - Posted 1 year ago

Thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with SG Petch. We look forward to seeing you again in the future.

Posted 1 year ago

“When we first visited the showroom meeting Barry who showed us the cars to collecting our new Xceed and talking to Kevin we were impressed with the pleasant outgoing manner of both them and other staff members. Nothing was a bother to all we spoke to.”

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(Sunderland) - Posted 1 year ago

Dear Stanley, Thank you so much for taking the time to give SG Petch a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you're experience with our showroom and staff members, specifically Barry and Kevin, was a pleasant one. We look forward to serving you again in the future.

Posted 1 year ago

“Very efficient and professional.”

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(Darlington) - Posted 1 year ago

Dear Shelagh,Thank you so much for your fantastic 5-star rating of SG Petch! It's great to know that you found our team very efficient and professional. Once again, thank you for choosing SG Petch and for taking the time to share your positive experience with us. We look forward to serving you in the future!

Posted 1 year ago

“Excellent experience Staff are so friendly and helpful. Service is professional and cheerful. Highly recommend 👌 👍”

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(Middlesbrough) - Posted 1 year ago

Dear Bridget, Thank you so much for your amazing 5-star rating of SG Petch! We greatly appreciate your kind words and are thrilled to hear about your excellent experience with our staff. Your recommendation means a lot to us! Once again, thank you for your fantastic review, and we look forward to serving you again in the future!

Posted 1 year ago

“Have dealt with S.G. Petch for a number of years and have a good relationship with Chris and Rob.”

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(Durham) - Posted 1 year ago

Dear Colin, Thank you for taking the time to rate SG Petch with 5 stars! We really appreciate your positive feedback. We are thrilled to hear that you have had a good relationship with Chris and Rob throughout the years. Thank you again for your kind words and for choosing SG Petch.

Posted 1 year ago

“After having a problem in updateding my Navigation software and left scratching my head as to why the new downloaded maps from the Kia Navigation Updated would not "initialise" I was stumped. I called into my local SG Petch in Darlington and spoke to nice chap called Scotty. He seemed very knowlegeable of Kia's software and took my SD card I had updated and said he will look at it for me . A week later I called back in to see Scotty and he explained that the "2017 software (Maps)" I had downloaded may have looked suitable for my 2015 mk3 Sorento, but was conflicting with the software on my header unit within my car he had loaded the 2018 update and hey presto...the maps loaded onto my car. Id like to thank Scotty for is help and is certainly a credit to SG Petch Darlington branch.”

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Posted 1 year ago

Dear Peter, Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your support and are thrilled to hear about your positive experience. We are delighted that Scotty was able to assist you with the issue you faced regarding your navigation software update. Thank you once again for choosing SG Petch, and we hope to have the opportunity to serve you in the future.

Posted 1 year ago

“Excellent service at SG Petch, Skippers Lane , Middlesbrough.”

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(Middlesbrough) - Posted 1 year ago

Dear Geoffrey, Thank you so much for taking the time to leave SG Petch a 5-star rating. We are thrilled to hear that you had an excellent experience at our Skippers Lane, Middlesbrough location. Thank you once again for your kind words and for being a valued customer.

Posted 1 year ago

“Customer service has been excellent so far. Choosing and ordering my new Motability vehicle with Roger was a breeze. Roger was very helpful, polite and professional throughout the process and nothing was too much trouble. I felt that he was invested in helping me find the right car for my needs (unlike some garages I have visited over the years).”

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(Durham) - Posted 1 year ago

Dear Alison,Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words and are delighted to hear that our customer service has exceeded your expectations. We appreciate your review and for choosing SG Petch. We look forward to serving you again in the future!

Posted 1 year ago

“It was my first time getting a mobility car so I didn’t have a clue. My dealer was imran and oh I can not thank him enough. I never felt forced or anything. He was very helpful. And kept us updated on everything. I am so happy with my experience there. Massive thank you to imran!”

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(York) - Posted 1 year ago

Dear Zoe, Thank you so much for the glowing 5-star rating you gave us at SG Petch, we truly appreciate it! We're delighted to hear that your first experience obtaining a mobility car went smoothly. We're thrilled to have made you happy, and we'll be sure to pass your appreciation along to Imran. Once again, thank you for choosing SG Petch, and we hope to see you again soon!

Posted 1 year ago

“Excellent staff and overall service”

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(South Bank) - Posted 1 year ago

Thanks for your review William, we really appreciate your feedback.

Posted 1 year ago

“Excellent informative service and problems were dealt with by the dealership in a clear and organised way.”

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(York) - Posted 1 year ago

Dear Cheryl, Thank you so much for sharing your five-star rating. We truly appreciate your feedback and are thrilled to hear about your excellent experience with our dealership. Thank you once again for choosing SG Petch, and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Great service by the team at SG Petch, I'm really happy with my vehicle and the service I received.”

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(Durham) - Posted 1 year ago

Dear Ellis, Thank you so much for taking the time to give us your feedback. We truly appreciate your kind words and are thrilled to hear that you are extremely satisfied with both your vehicle and the service you received from our team. We look forward to serving you again in the future!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,234 reviews