SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service throughout the whole process of ordering and collecting our new Motability car. Very knowledgeable, friendly and professional staff.”

Helpful Report

(York) - Posted 6 months ago

Dear Linda, Thank you so much for awarding SG Petch with a fantastic 5-star rating! We appreciate your feedback and are thrilled to hear that you had an excellent experience with our team. We value your support and hope to assist you further in the future.

Posted 6 months ago

“Fantastic service - no reservation in recommending”

Helpful Report

(York) - Posted 7 months ago

Dear Richard,Thank you so much for your amazing 5-star review of SG Petch! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us. We look forward to serving you again in the future!

Posted 6 months ago

“Excellent service. Very pleased with personal attention and care”

Helpful Report

(York) - Posted 7 months ago

Dear John,Thank you so much for your five-star rating of SG Petch! We greatly appreciate your kind words and are thrilled to hear that you were pleased with our excellent service. Thank you for choosing SG Petch. We look forward to serving you again in the future!

Posted 6 months ago

“We have just recently taken delivery of our new car a Kia picanto x line s.First I would like to say how pleased we are with the car, just the right size for us.This is our forth car from s g Petch and we have not been disappointed with the service we have had, My wife and I would like to thank our sales executive Thomas Cyganek, From the day we ordered the car to the day we picked the car up and any advice after that he kept us informed throughout.Thank you.I definitely would recommend SG Petch”

Helpful Report

(York) - Posted 7 months ago

Thank you so much for your 5-star rating of SG Petch! We truly appreciate your loyalty as a customer and are thrilled to hear that you are pleased with your new Kia Picanto X Line S. It's wonderful to know that the car is the perfect size for you, and we're glad that you've had a positive experience with our service. We will pass along your kind words to our sales executive, Thomas Cyganek. Thank you for recommending SG Petch! We look forward to serving you again in the future.

Posted 7 months ago

“Great experience & the communication was excellent. Thanks Ciaran!”

Helpful Report

(Darlington) - Posted 7 months ago

Dear Jane,Thank you so much for awarding us with a fantastic 5-star rating! We greatly appreciate your feedback We are thrilled to hear that you had a great experience with us and found our communication to be excellent. Thank you once again for your kind words.

Posted 7 months ago

“Shannon was very helpful and efficient in smoothing the process of acquiring our new Tucson, and delivered on time!”

Helpful Report

(Darlington) - Posted 7 months ago

Thank you so much for your fantastic 5-star rating of SG Petch! We sincerely appreciate your kind words and taking the time to share your positive experience. We're thrilled to hear that Shannon was very helpful and efficient in smoothing the process of acquiring your new Tucson, and delivering it on time! We look forward to seeing you again.

Posted 7 months ago

“A little surprised we have not been contacted regarding our initial experiences. We have “sussed” most things out and are more than happy with our driving experience.”

Helpful Report

(York) - Posted 7 months ago

Dear Eileen,Thank you so much for taking the time to rate us with four stars! Your feedback is greatly appreciated, and we are thrilled to hear that you are more than happy with your driving experience at SG Petch. We apologise for the lack of initial contact regarding your experiences. Thank you once again for your kind words and for choosing SG Petch.

Posted 7 months ago

“Great service from walking in to taking delivery”

Helpful Report

(Durham) - Posted 7 months ago

Dear Trevor, Thank you so much for taking the time to leave us a 5-star rating! We're delighted to hear that you had a great experience with us, from the moment you walked into our dealership until the day you took delivery. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.

Posted 7 months ago

“Although I did not get the car I ordered the car I did get is brilliant which is the i20. Love this car. I was treated with the utmost respect and curtesy by the showroom staff. They were very helpful.”

Helpful Report

(Middlesbrough) - Posted 7 months ago

Dear Peter,Thank you so much for giving us a fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that you love your new i20. Although it wasn't the car you originally ordered, we're delighted that it has exceeded your expectations. Thank you once again for your wonderful review. Your satisfaction is our utmost priority, and we look forward to serving you again in the future.

Posted 7 months ago

“Amazing service from Ryan. He made the process of buying a new car a breeze.”

Helpful Report

(Darlington) - Posted 7 months ago

Thank you so much, Nicola, for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words about our dealership. We're thrilled to hear that you had an amazing experience with Ryan and that he made the process of buying a new car a breeze for you. We look forward to serving you again in the future!

Posted 7 months ago

“Overall experience was good, however the car/model didn't have all of the features of previous car. Oversite on my side but it could have been pointed out during the sale. We would probably have gone with the top spec model and paid more.”

Helpful Report

(Darlington) - Posted 7 months ago

Dear Kenneth,Thank you so much for taking the time to give us a 4-star rating for SG Petch. We appreciate your honest feedback and are glad to hear that your overall experience with us was good. We apologise for any inconvenience caused by the car/model not having all the features you were looking for. Thank you for choosing SG Petch, and we hope to serve you even better next time.

Posted 7 months ago

“Excellent service”

Helpful Report

(South Bank) - Posted 7 months ago

Thanks for your feedback Adele, we are pleased you were happy with the service you received. We look forward to seeing you again.

Posted 7 months ago

“Anthony was absolutely fantastic”

Helpful Report

(Darlington) - Posted 7 months ago

Thanks for your review Paul, we are pleased you were happy with the service you received from Anthony. We look forward to seeing you again.

Posted 7 months ago

“Durham Seat just bought my 3rd car from them Rebecca was very good only took my car for service resulted in me ordering a new one bit of a wait before I get it but worth the wait one thing I noticed not very keen on giving add ons free as my car is top off the range spec I thought they would have given me diamond bright thrown in they did on the last one”

Helpful Report

Posted 7 months ago

Dear Derek,Thank you so much for giving SG Petch a 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. We look forward to serving you again in the future.

Posted 7 months ago

“Robbing people from interest rates paid three grand more than the car is worth”

Helpful Report

Posted 7 months ago

“This is about the 9th car I’ve bought from S G Petch. It was a little stressful this time as the salesman I normally deal with had retired. The new salesman I was dealing with then left. So another salesman took over and managed to sort a car out for me. All good in the end”

Helpful Report

(Darlington) - Posted 7 months ago

Dear Terry,Thank you so much for taking the time to leave us a 4-star rating for SG Petch! We truly appreciate your continued support as a loyal customer. We apologise for the stress you experienced during your recent purchase due to the turnover of our sales staff. However, we are glad to hear that another team member was able to step in and ultimately provide you with a satisfactory solution. Thank you once again for choosing SG Petch, and we hope to serve you for many more car purchases to come!

Posted 7 months ago

“Buying a car from SG Petch was a pleasant experience with staff helful and professional. All went really smooth. The car was in pristine condition when I picked it up. I would definitely recommend purchasing from this dealership.”

Helpful Report

(York) - Posted 7 months ago

Dear John,Thank you so much for awarding SG Petch with a 5-star rating! We greatly appreciate your kind words in your review. We are thrilled to hear that buying a car from us was such a pleasant experience for you.

Posted 7 months ago

“Amazing experience. Knowledgeable, patient, and kind staff members. Nice showroom. I can't fault it. - Natalie”

Helpful Report

(Durham) - Posted 7 months ago

Thank you so much for your review and for giving SG Petch a 5-star rating! We are thrilled to hear that you had such a positive experience. If you have any further feedback or need any assistance, please do not hesitate to reach out.

Posted 7 months ago

“Excellent service from Andrew in sales as usual”

Helpful Report

(Darlington) - Posted 7 months ago

Hi Pauline, Thank you so much for your 5-star rating of SG Petch! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience. We're delighted to know that Andrew in sales provided you with excellent service. We look forward to seeing you again.

Posted 7 months ago

“Friendly,helpful staff”

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(Middlesbrough) - Posted 7 months ago

Thank you so much, Susan, for taking the time to give SG Petch a 5-star rating! We look forward to seeing you again in the future.

Posted 7 months ago

SG Petch is rated 4.7 based on 5,187 reviews