SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service given, Reg who sold me the car is a credit to the company.”

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(York) - Posted 4 years ago

Hi Georgina, Thanks for your kind words and taking the time to leave a review.

Posted 4 years ago

“Steve was very helpful with a sense of humour, while remaining professional and courteous. He was very patient while we test drove a few cars and finally made our decsion. We got a very competetive trade in price for our old car.”

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(Middlesbrough) - Posted 4 years ago

Thank you for your review Helen.

Posted 4 years ago

“Excellent and friendly service by staff and car purchase efficiently carried out.”

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(York) - Posted 4 years ago

Thank you for your review Brian.

Posted 4 years ago

“Excellent telephone assistance and impressive showroom and selection. We were looking for a small, low mileage runaround and got exactly that.”

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(Middlesbrough) - Posted 4 years ago

Hi Karen, Thank you for leaving a review.

Posted 4 years ago

“excellent from start to finish with car purchase no pushy salesmen selling extra products i was offered but declined as i was to a budget took out service plan did a great deal on that for me would recommend s g petch fiat darlington many thanks and keep up the excellent work”

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(Darlington) - Posted 4 years ago

Thank you Lewis for taking the time to leave a review.

Posted 4 years ago

“Professional garage”

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(Richmond) - Posted 4 years ago

Thanks for your review Patryk.

Posted 4 years ago

“Service was second to none. Great guy, Lewis, met and covered all we needed to know.”

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(Durham) - Posted 4 years ago

Thanks for your review Gillian :)

Posted 4 years ago

“Staff were all friendly in Darlington and my visits have always run smoothly. I dealt with Ryan, he is always relaxed and easy going throughout the visits.”

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(Darlington) - Posted 5 years ago

Hi Kelly, Thank you for taking the time to leave a review.

Posted 4 years ago

“Very good service- answered all my questions”

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(York) - Posted 5 years ago

Hi Stephen, Thank you for taking the time to leave a review :)

Posted 4 years ago

“We went to Petch to buy a pre reg Tuscon,the salesman was very good and made everything go smoothly”

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(Durham) - Posted 5 years ago

Hi Christine, Thank you for your review :)

Posted 4 years ago

“very good....”

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(South Bank) - Posted 5 years ago

Hi Peter, Thank you for your review :)

Posted 4 years ago

“Fiat/Alfa Romeo dealers have had a poor reputation. However, in my experience, S G Petch are working hard to improve this. Not only did I get an outstanding deal at SGP Middlesbrough, during the process Gary Maughan could not have been more helpful. I have since visited SGP York and found a similar approach from the staff there. Buying my FIAT 500 was a pleasant experience.”

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(Middlesbrough) - Posted 5 years ago

Thank you for your review :)

Posted 4 years ago

“Excellent service from Kevin in the Fiat sales department and a really good deal for my second Abarth from Darlington SG Petch. Love the car!”

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(Darlington) - Posted 5 years ago

Hi Jane, Thank you for your review :)

Posted 4 years ago

“Good deal on a Kia, top service from Kevin.”

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(York) - Posted 5 years ago

“I found Gary Maughan very helpful and went out of his way to get me a very good deal for my new car”

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(Middlesbrough) - Posted 5 years ago

“Excellent service right throughout the process couldn't fault any of the staff i dealt with. Explanations about the process were clear and you new precisely what was happening and when.”

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(Darlington) - Posted 5 years ago

“Bought a Kia sportage (2 years old with about 7500 miles on the clock) in May 2017. Having had the car for 9 months the car cut out while I was driving along. I was advised at the time that this was due to my fuel filter and that the car was due for a service, so , I paid for the service (about 300 pounds I think if I remember rightly) and the car seemed to be okay again. Obviously after this I made sure my car never missed or was late for a service, so that this didn't happen again. In September I put my car in for a major service once again & I stupidly assumed this would mean the fuel filter would be changed, fast forward to yesterday afternoon and once again my car completely cut out while we were driving on a very busy road with my two children in the back, I called the garage, where only the sales department was open and I was advised someone would call me as soon as they opened in the morning . I called this morning at 8.40, and I was advised someone would call me back in two mins, they didn't, so I called again at 9.30 & I was put through to the service manager who advised it probably was the fuel filter and that it hadn't been changed on my last service because it didn't need changing (I beg to differ when within 3 months it is causing my car to stop mid journey). Clearly regardless of whether or not my car is served regularly my fuel filter is going to keep causing this problem, and I cannot rely on the garage to change it when it is in the garage getting its service. I have been told by the manager there that they drove my car back to Catterick after the service and that no engine lights came on so clearly the fuel filter didn't need changing- so that is the peace of mind I have paid £300 for, knowing it can make it safely 5 miles home. I guess they expect me to wait until my car stops running on the motorway with my kids in the back to find out that it needs to be changed. I have now booked the car in else where for the work, and I will be making sure I tell everyone that listens about the appalling service of this garage.”

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Posted 5 years ago

“Great service from the full team, Sales, Accounts & Service. Went to look at the CX3, test drive setup as requested, excellent service during the purchase of the car & again when picking up. SatNav needed resetting after installing ApplePlay, excellent service throughout.”

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(Durham) - Posted 5 years ago

“This is my second car I have bought from Petch’s York. Martin was very helpful throughout the whole process, and even following up on a small concern I had after receiving the car. Once again I am very happy with the service given. Thanks once again.”

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(York) - Posted 5 years ago

“I have always had good customer relations with SG Petch and found they will go the extra mile to help me”

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(Durham) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,211 reviews