SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,213 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,213 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“General service was ok. The car was not cleaned thoroughly, obviously a rush job. Need to give the’cleaner’ More time to do the job properly. Salesman did not explain the need for Abdul or even its exsistence where to obtain it or add it.”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for leaving us a review, your comments have been passed onto the branch.

Posted 3 years ago

“My car infotainment system was not updated so most of the media systems didn't work.SG Petch didn't know how to work on my car so update took 4 days and a month later I am no better off. Worst off all S G Petch tried to change the terms of my purchase contract 4 days after I picked the car up putting me £270 worse off. I had to complain and threaten FCA before being resolved.”

Helpful Report

(York) - Posted 3 years ago

Mr Jackson. Apologies you have suffered technical difficulties with such a new vehicle. The 500 La Prima had just arrived straight from the factory so we were unaware of any updates. Unfortunately with brand new vehicles with so much technology we occasionally get faults and its not always a quick fix when we have not had any previous experience. Please contact me direct if you have any further concerns. Iain Ward GM telephone number 01904 466600.

Posted 3 years ago

“Easy , comfortable and pleasant. Car salesman Alan Copeland made the whole experience a good one for us with his knowledge and expertise. Thankyou.”

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(Durham) - Posted 3 years ago

That is brilliant to hear Geoffrey, Thanks for leaving us a review.

Posted 3 years ago

“Great customer service from sales team ( Tony ). Did everything for me to do with road tax, from both cars. Would very much recommend your company to everyone. Thank you very much”

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(Middlesbrough) - Posted 3 years ago

That is great to hear Robert! Thanks for taking the time to leave us a review.

Posted 3 years ago

“Good and friendly service”

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(York) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Bought a second hand seat Ibiza from sg petch Was put under no pressure to buy give me as much time as I needed Done my research and the car was value for money Came with 1 years warranty and 1 years r.a.c at no extra cost Over the years this is the 3rd car we have bought from dealership Very happy with sg petch”

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(Durham) - Posted 3 years ago

Hi Geoff, Thanks for taking the time to leave us a review and your continued custom.

Posted 3 years ago

“Very happing with the service”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Nathan.

Posted 3 years ago

“This is the second time that I have purchased a car from SG Petch and on both occasions I have been very satisfied with the level of service that I have received - this applies to both the reception staff and sales team.”

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(York) - Posted 3 years ago

Thats great to hear Susan, Thanks for leaving us a review and your continued custom.

Posted 3 years ago

“Very pleased overall with the service, love the car”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“From choosing the car we liked to picking our car up we were very satisfied with the way we were looked after”

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(Sunderland) - Posted 3 years ago

Thanks for taking the time to leave us a review Joan.

Posted 3 years ago

“A very welcoming environment, with pleasant and knowledgeable people available to help and guide you through the buying process. The showroom is well laid out and has a range of cars to view. Arranging a test drive was very straightforward.”

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(York) - Posted 3 years ago

That is great to hear Malcolm. Thanks for leaving us a review.

Posted 3 years ago

“I got my new car .Ryan sorted every thing out from start to finish.very good sales man”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“We had a really pleasant experience with the purchase of our Hyundai Ioniq. The sales executive Emma was excellent from the moment that we enquired about the car, and the paperwork and payments went very smoothly. We would certainly recommend SG Petch in Durham, and probably their other garages in the North East.”

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Posted 3 years ago

That is great to hear David and Linda! Thanks for taking the time to leave us a review.

Posted 3 years ago

“From my initial enquiry to collecting my new car the service received was exemplary. Mike the Motability Repreasentative was superb very helpful, nothing was too much.”

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(Sunderland) - Posted 3 years ago

That is great to hear Kenneth, Thanks for leaving us a review.

Posted 3 years ago

“Friendly and knowledgeable staff who showed patience to explain aspects of the vehicle I was buying.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Geoffrey.

Posted 3 years ago

“Excellent service above and beyond what I expected from a car dealership. Looked after me and gave particularly good advice and helped me at every stage of the process.”

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(Richmond) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Good quality car for a cheap price”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Used many garages for car purchases over the years, all different makes and models. I don’t think any beat S G Petch. Not one complaint..”

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(York) - Posted 3 years ago

That is really great to hear Susan. Thanks for leaving a review.

Posted 3 years ago

“Fabulous service”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Gillian.

Posted 3 years ago

“Ryan was a friendly, very knowledgeable and pleasure to deal with right from start to finish. He explained everything and answered all our questions.”

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(Darlington) - Posted 3 years ago

Thats great to hear Anthony, Thanks for leaving us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,213 reviews