SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,236 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the first time I have purchased a car from SG Petch, or from Roger Crozier. Once again I felt like a valued customer, the deal was fair and customer service exemplary. Roger even brought the new car to the house to make sure it went in the garage. Any questions were answered promptly and the whole car buying experience was hassle free.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much, Christina, for your wonderful 5 star rating! We really appreciate your loyalty and are pleased to hear we have yet again provided you with an outstanding customer experience. We are passionate about each and every customer having the best car buying experience possible and it sounds like you did just that. Thank you for repeating your business with us and for your glowing feedback. We hope to serve you again soon.

Posted 1 year ago

“Dan Wilkinson was very friendly and helpful and gave very good advice on our previous lease car when our new car was delayed from the factory by 3 months and kept us up to date”

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(South Bank) - Posted 1 year ago

Thank you Douglas for your wonderful 5 star rating of SG Petch! We are delighted to hear that Dan Wilkinson was very friendly and helpful and gave very good advice on your previous lease car when your new car was delayed from the factory by 3 months and kept you up to date.

Posted 1 year ago

“The service from Tony was second to none,from beginning to end he kept us informed and made the whole process of buying a new car so much easier.Also a shout out to Holly in the service department,just one word for her and that’s AMAZING..I highly recommend this dealership to anyone a full 5 stars from me.”

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(Middlesbrough) - Posted 1 year ago

Thank you Darren for your kind words and your 5 star rating! We are so pleased that you had an excellent experience with Tony and Holly. We will make sure to share your comments with them. We appreciate your recommendations and are glad that we could make the car-buying experience easier and more enjoyable for you.

Posted 1 year ago

“Very friendly and professional in all aspects of my purchase”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, Shaun, for the 5 star rating and for the kind words about SG Petch! We really appreciate you being a returning customer and your feedback on our friendly and professional service. We hope to see you again soon!

Posted 1 year ago

“Another car lease through Nick at York SGPetch, quick, efficient, knowledgable and friendly service. Thanks”

Helpful Report

(York) - Posted 1 year ago

Thank you for your five star rating of SG Petch, Claire! We are so glad that you had a great experience with Nick at York SG Petch and appreciate the feedback. We strive to provide the best and most efficient service to all of our customers and are delighted that you had a pleasant experience. We hope you have a great day and look forward to seeing you again in the future.

Posted 1 year ago

“Although our new car was promised for the end of march and arrived at the end of May. We ouldnt be more pleased with the car and the excellent service from your salesman Wayne Denton who was brilliant! Thanks”

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(York) - Posted 1 year ago

Thank you so much for taking the time to review SG Petch, Ann! We are so glad that despite the delay regarding your new car, you still got the perfect car, and enjoyed the excellent service from Wayne Denton. Thanks again and we look forward to seeing you again in the future.

Posted 1 year ago

“Very professional. Was kept informed every step of the way.”

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(Sunderland) - Posted 1 year ago

Hi, Thank you for leaving us a review, we really appreciate it. We hope you enjoy the rest of your day.

Posted 1 year ago

“Excellent customer service, extremely helpful.”

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(South Bank) - Posted 1 year ago

Hi Emily, It is great to hear you received excellent customer service from us, thank you for taking the time to leave us a review.

Posted 1 year ago

“I got a Hyundai kona from sg Petch great car great customer service and great follow up care after collecting the car couldn’t have been more helpful made it very special would really recommend buying new or used car from them”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your wonderful 5-star rating of SG Petch, John. We're delighted to hear that you had a great experience with us from start to finish - right from the purchase of your Hyundai Kona, through to the outstanding customer service and aftercare. We're glad your experience was special and that you would recommend us to others - it means a lot to us. Many thanks again for taking the time to share your great feedback!

Posted 1 year ago

“we dealt with Nicky h2 was so helpful & explained everything to us we are so grateful for his advice”

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(Sunderland) - Posted 1 year ago

Thank you so much Flora for taking the time to rate SG Petch 5 stars! We truly appreciate it! We were delighted to know that you had a wonderful experience with Nicky; we are so grateful that he was able to provide you with great advice and make the process of dealing with us stress-free!

Posted 1 year ago

“Our experience with SG Petch has been outstanding. David the Mazda advisor has been helpful and is always at the end of the phone”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch, Eric! We are also glad to hear that our service has been outstanding to you, and that David the Mazda advisor has been helpful. Thank you for choosing SG Petch.

Posted 1 year ago

“The service was very good, the staff polite just the one hiccup, part- exed my Tiguan tech , and wanted same spec , ( wife struggles with bonnet , needed front camera) advised the ultimate, great car , no front camera ,audio only didn’t realise they did ultimate tech! Wife getting used to it ( stops on first beep ) otherwise a great experience!👍👍”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you for your 4-star rating of SG Petch, Brian! It sounds like you are getting more used to the car every day. We are glad you had a great experience overall and thank you again for your kind rating!

Posted 1 year ago

“Absolutely brilliant. Ryan was incredibly helpful and the whole process was made very easy,”

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(Darlington) - Posted 1 year ago

Thank you so much for your kind words, Joshua! We really appreciate you taking the time to write a 5 star review. We're so pleased to hear that Ryan was incredibly helpful and that you found the whole process easy. We hope you have a great day.

Posted 1 year ago

“Very friendly and knowledgeable.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We are delighted to hear that you find us very friendly and knowledgeable. We hope you have a great day and look forward to seeing you again in the future.

Posted 1 year ago

“First Class Dealer First Class Service Has to be 5 Stars ⭐️ ⭐️⭐️⭐️⭐️”

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(Durham) - Posted 1 year ago

Thank you so much James for your 5 star rating of SG Petch! We really appreciate it and we are so glad to hear that you have received First Class Service and Dealer experiences. We look forward to seeing you again soon!

Posted 1 year ago

“Andrew was pleasant and helpful a good and knowledgeable help”

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(Darlington) - Posted 1 year ago

Thank you so much, Pamela, for your 4-star rating! We really appreciate it, and we're glad that Andrew was able to be pleasant and helpful. We hope you had a great experience and we truly appreciate that you are a returning customer. Thank you for your continued support!

Posted 1 year ago

“Your staff where very good and present”

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(Sunderland) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch, Robert, and for being a repeat customer! We're delighted to hear that our staff were very good and present, and we look forward to your next visit!

Posted 1 year ago

“The changeover to a new car was made very easy”

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(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch, Maureen! We are thrilled that you had such a great experience with us; the changeover to your new car was made very easy and we appreciate your loyalty over the years. Thank you for your continued support!

Posted 1 year ago

“Bought a used car for £10,500, we trusted this garage as we thought it was a genuine dealership... We took the car back as the car had faulty brakes, the garage claim the brakes was fine & safe (sqeaking & grinding); however we've just forked out £400 for new discs & pads cause they was ABDOLUTELY SHOT!!! You can put it down to general wear and tear, or you can make good customer repor and do the right thing.... #whereshallitethermyhorse #cowboys”

Helpful Report

Posted 1 year ago

We are so sorry to hear about your experience with us! We value customer satisfaction and safety above all else, and we are so sorry we were not able to provide that for you. Honestly, we should have done better, and we apologise for the inconvenience. We take customer feedback seriously, and we would love to know what we can do to make this right for you. Could you please let us know how we can make things better? We would really appreciate it and would love to have the opportunity to show you that we care for our customers. Thank you for taking the time to provide us with your feedback.

Posted 1 year ago

“Avoid taking your car here for repair if you want it back the way it goes in. Took my seat in to have brakes done which were flagged on service 6 month previously but I wasn't made aware. Collected car got to top of the road and the front sensor warning light come on and no cruise control which I put down to car been washed as does sometimes affect sensor. Started car following day and still on so wiped sensors and noticed front grill all cracked. Rang numerous times and kept getting told I need to speak to someone else and the call was never connected so I went to dealership. Car booked in to be checked over after been told they needed to check the computer and no surprise denying all knowledge of it. Strange it went in without warnings and damage but comes out with it but it's not down to them. I was replacing the car in 2 month time even had my car chosen but won't be returning to this showroom”

Helpful Report

(Audi) - Posted 1 year ago

Thank you so much for your feedback, Claire. It sounds like you had a really frustrating experience and I'm sorry that happened. We strive to provide excellent service and repair to all our customers, and we clearly didn't meet your expectations in this case. Again, I'm sorry that you had to go through this and thank you for sharing your feedback.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,236 reviews