SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found Geff to be extremely helpful - although I haggled a lot as females do and had a limit on spending but we reached a compromise. Buying a car is very personal so recommendation is not easy”

Helpful Report

(Durham) - Posted 1 year ago

Thank you, Mary, for your 4-star rating and loyalty! We're pleased to know that Geff was able to assist you with finding the right car that works for you, despite your haggling and spending limitation. We appreciate the trust you put in us, and we value your continued patronage. Thank you for being a loyal customer.

Posted 1 year ago

“The sales process was made to be a quite relaxed and comfortable experience thanks to salesman Nicky McDermott.There was no attempt at any hard sell. I purchased a new car but a few days later returned with a minor issue, i received immediate attention from the service manager and every effort was made to successfully resolve the problem there and then. Based on my experience i would happily recommend SG Petch to any prospective customer.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much David for your kind words and for awarding us 5 stars! It's wonderful to hear that the sales process with Nicky McDermott was relaxed and comfortable, and that when you experienced an issue after your purchase, we were able to resolve the matter quickly and to your satisfaction. We really appreciate your loyalty and kind support!

Posted 1 year ago

“Great dealership!,great sales people!, communication and after sales!. And a great car!..”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch, Gerard! We're glad that you continue to have a positive experience with us and appreciate your repeat custom. We're proud to deliver the best in great dealership, great sales people, communication and after sales, and fantastic cars! We look forward to your continued support.

Posted 1 year ago

“One key didn’t work on new car Return to garage few days later Key programmed and staff very helpful”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We appreciate your loyalty and are glad to hear our staff were helpful in programming the key for your new car. Thank you for returning to our garage and we hope to continue to provide excellent service in the future.

Posted 1 year ago

“All staff are extremely friendly and helpfull Les Rudd is a top salesman and a pleasure to deal with.”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you so much for your five star rating, Leonard! We're glad you had a great experience with SG Petch. All staff here are extremely friendly and helpful, so we're glad to hear that you had positive interactions with our staff. Les Rudd is a top salesman and a pleasure to deal with, and we're pleased to hear that you had a great experience with him. Thank you again for your kind words!

Posted 1 year ago

“The ease of purchasing our new car was due to the friendlyness and care the sale staff gave us and the hassle free procedure.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you very much Lesley for your 5 star rating of SG Petch! We really appreciate you taking your time to review us. We are glad to hear that you had a great experience with us, especially enjoying the friendlyness and care of the sales staff. It makes us proud to know that the hassle-free procedure was to your satisfaction. We are immensely grateful to have such a loyal customer. Thank you again for your valuable feedback!

Posted 1 year ago

“Having waited eleven months,I finally got my new car,the staff kept me informed”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you Neil for your 5 star rating of SG Petch! It was great to have gotten my new car after eleven months of waiting - the staff was great and kept me informed every step of the way!

Posted 1 year ago

“All the staff are Brilliant.The whole experience was done in a very pleasant manner especially Adam .”

Helpful Report

(Durham) - Posted 1 year ago

Thank you very much Kenneth, for your 5 star rating of SG Petch! We are delighted to hear that you had such a pleasant experience at SG Petch, and appreciate your kind words about Adam. We hope to serve you again soon.

Posted 1 year ago

“Indie the gentleman that sold me my car was absolutely amazing - he helped me with every aspect of the process and nothing seemed to be to much for him. Would highly recommend Indie at SG Petch. Thank you.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you Donna for the wonderful 5 star rating! We are thrilled to hear that Indie helped you every step of the way and made the process smooth and enjoyable. We appreciate your kind words and value your loyalty as a repeat customer at SG Petch. Thank you!

Posted 1 year ago

“Mark was really helpful and approachable and listened to everything we discussed we were looking for.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating, Natasha! We are grateful to have received your positive feedback and hope to serve you even better in the future. We are especially glad to hear that Mark was so helpful and accommodating. It means a lot that you keep coming back to us, and we look forward to seeing you next time.

Posted 1 year ago

“Excellent service and advice plus very friendly staff.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, Peter, for your 5 star rating of SG Petch! We really appreciate your kind and supportive words about our excellent service and advice plus very friendly staff. We thank you for being a loyal customer of ours, and for continuing to come back to SG Petch for all your car needs.

Posted 1 year ago

“Basic no frills dealership with competent staff. Good communication from salesman. Our first car from SGP, but so far so good.”

Helpful Report

(York) - Posted 1 year ago

Thank you Malcolm for your 4 star rating! We are so glad you had a good experience with us here at SG Petch, especially as this is your first car from us. We highly value your loyalty, and thank you for being a repeating customer.

Posted 1 year ago

“There was no pressure and the salesman was polite”

Helpful Report

(York) - Posted 1 year ago

Thank you for the wonderful 5 star rating of SG Petch, Roger! We are so glad to hear that your experience was stress free and that our salesmen were polite. We look forward to your next visit.

Posted 1 year ago

“Excellent service by all.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating! We truly appreciate your loyalty as a customer and are ecstatic to hear you experienced excellent service from us. It means the world to us that you have taken the time to leave us such glowing feedback. Thank you once again!

Posted 1 year ago

“I found Michael from SG Petch very honest and upfront about the delivery of my vehicle which had been delayed for many reasons which all manufacturers appeared to be having issues with. The delivery of the vehicle was pleasant and professional.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much Gary for the 5 star rating of SG Petch! I really appreciate you taking the time to leave the review. I am so glad to hear that the delivery of the vehicle was pleasant and professional.

Posted 1 year ago

“Excellent customer service, they go above & beyond to help.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you kindly for your 5-star rating, Roland! We are delighted that you experienced our excellent customer service and that we were able to go above & beyond to help. We are committed to providing an exceptional experience with every visit and we are pleased to hear that it was met!

Posted 1 year ago

“Very pleased with professional yet personal service provided. Excellent advice and follow up.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much Mary for your 5 star rating of SG Petch! We are very pleased that you have had a professional yet personal service provided. Excellent advice and follow up. We are also very thankful for your loyalty as a returning customer!

Posted 1 year ago

“A big surprise, we had a phone call from Steve at SG Petch saying that our new Kona had just been delivered via transport lorry. We were initially told that we would have it in July time, but we picked it up on the 4th April. Steve explained the workings of the car very clearly, and at every stage asked if we understood which we did. Then he went through all the paperwork with the both of us, when we we're happy I signed all the paperwork then we were the proud owners of a brand new Hyundai Kona Electric. We would certainly recommend SG Petch to anyone, as there staff are very friendly and welcoming. Robert and Denise Bush”

Helpful Report

(Durham) - Posted 1 year ago

Thank you Robert and Denise for your 5 star review of SG Petch! We are so glad to hear that you had such a positive experience with us when picking up your new Kona and that our staff was able to provide you with the best service possible. We are even more thrilled to hear that our team was able to exceed your expectations and bring it to you even earlier than expected. Thank you so much for your kind words, we look forward to seeing you again soon!

Posted 1 year ago

“Anthony Nelson was very helpful and knowledgeable”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you John for your 5 star rating of SG Petch! It's great to hear that Anthony Nelson was very helpful and knowledgeable. We appreciate your loyalty and look forward to your future visits!

Posted 1 year ago

“I was so upset as I’ve seen on mobility Facebook page car dealerships revealing the new cars and as this is my first car I was so excited and looking forward to this experience like all the others have got my age and I cried all the way home as the excitement was for nothing no explaining or setting my phone up nothing to car play I felt it was a bad experience and I wasn’t shown my car to look around to do any checks he wanted the PIN number in first and that’s not right as my mom checks her car before the PIN number goes in and it wasn’t in the showroom to drive out like I’ve seen happen”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, LILY, for sharing your feedback on your experience at SG Petch. We are so sorry to hear that you had a bad experience and we truly apologize for what happened. We understand your excitement buying your first car, and it is unfortunate your experience did not turn out how you hoped it would. Your comments about what should have been done are really valuable for us and will help us continue to strive for a better customer service experience. We really appreciate you taking the time to let us know what can be done to make future experiences better and we would love to hear more of your suggestions on how you think we can improve. Again, thank you for your honest feedback!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews