SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased my first car just before the festive period. From start to finish, I couldn't have asked for a better experience. The service was exceptional and the whole process was made easy by Alan.”

Helpful Report

(Durham) - Posted 3 years ago

Thats great to hear. Thanks for your review.

Posted 3 years ago

“Excellent service as always. Dave Hutchinson always looks after us and our family. 16 cars and counting. would recommend to anyone.”

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(Darlington) - Posted 3 years ago

Hi Tristan, Thank you for your continued custom and for taking the time to leave us a review it is much appreciated.

Posted 3 years ago

“The salesperson was pleasant, friendly but not at all pushy. We could ask questions but were given space to discuss between ourselves. I didn't quite get the part-exchange that I was hoping for but when do you ever with a trade-in.”

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(Sunderland) - Posted 3 years ago

Hi Beryl, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Good initial service but slight delay in getting car delivered other l would have given 5stars”

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(Middlesbrough) - Posted 3 years ago

Hi, We would like to say sorry for your slight delay and thank you for leaving us a review.

Posted 3 years ago

“Inquired about a used car in November and arranged to visit the dealership. On arrival, it took me about 5 minutes to get anyone's attention. I was then handed the keys so I could have a look at the car and take it for a test drive. When I got back to the dealership I spoke to Emma and was given the paperwork to sign. On the day I collected the car, the car had not been taxed and had never been explained to me that it was not in with the price which I found very odd. I had to remind Emma about setting up the service plan and after that handed the keys to drive off, No sales or general manager to thank me for buying from them which I have had at other dealerships when I have brought a new or used car. I have also not had a follow-up call to see if everything is ok. I feel unvalued as a customer”

Helpful Report

(Durham) - Posted 3 years ago

Hi Kevin, We are really sorry your weren't 100% happy with the service you received we can only apologies. We have passed your comments to the branch and they will be in touch.

Posted 3 years ago

“Absolutely fantastic service from service from start to finish from Joseph. Thank you been much.”

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(Richmond) - Posted 3 years ago

Hi Paul, That is great to hear. Thank you for taking the time to leave us a review.

Posted 3 years ago

“I went to SG Petch to look at a Fiat 500e. The test drive was easy to arrange and a great experience. The sales person - Ryan Robertson -provided excellent advice and support throughout the buying process & we are very pleased with the car.”

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(Darlington) - Posted 3 years ago

Hi Melanie, Thank you for your kind words and taking the time to leave us a review.

Posted 3 years ago

“Outstanding service during purchase of in stock Ioniq 5. Guy was patient with completion of rejection of VW and even placed us in loan car whilst we closed out that process, above and beyond! First rate after a previous bad experience with other dealership (VW)”

SG Petch 5 star review on 4th January 2022

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(Darlington) - Posted 3 years ago

Hi Nicola, It is great to hear you were pleased with the service. Thank you for taking the time to leave us a review and we hope you enjoy your fantastic Ioniq 5.

Posted 3 years ago

“fabulous service as always”

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(Darlington) - Posted 3 years ago

That is great to hear Heather. Thanks for leaving us a review.

Posted 3 years ago

“Alan Copeland was very helpful . Probably the most efficient and helpful sales person I’ve ever dealt with when buying a car”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Faultless experience, amazing customer service and really pleased with my purchase and how effectively and efficiently it was handled”

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(South Bank) - Posted 3 years ago

That is great to hear Kayleigh, Thanks for leaving us a review.

Posted 3 years ago

“After going to another Kia dealer in the local area and having a very poor customer experience I was a bit dubious of going anywhere else. However James at SG Petch could not of been more helpful, excellant customer service and made to feel at ease straight away, he answered all my questions and made the whole process of buying a new car easy and straightforward. Thank you James.”

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Posted 3 years ago

Hi Jenny, Thanks for taking the time to leave us a review and your kind words.

Posted 3 years ago

“I have just had my first service for my Mazda CX-5 with no issues. I arranged to have a courtesy car for the day and had very good service from Nichola Hornsby who made sure the courtesy car had washer fluid and the tyres were at the right pressure very good and professional service”

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Posted 3 years ago

That is great to hear. Thanks for leaving us a review

Posted 3 years ago

“a great sale price but mistakes were made during the new car handover, theses were fixed but it spoilt the new car experience”

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(Durham) - Posted 3 years ago

Hi Steven, Sorry to hear you weren't 100% happy with your experience we can only apologise. Thanks for leaving us a review if you want to discuss things further please contact us at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

“Kept me up to date on the new car process, which, due to the current situation, was a bit trying, having to wait longer than usual to get my paws on my new 595. Steve dealt with all the details over the phone and text, and made the whole deal an easy one to make. Chuffed. And the new motor is superb.”

SG Petch 5 star review on 14th December 2021

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(Middlesbrough) - Posted 3 years ago

That is great to hear Michael, Thanks for taking the time to do a review.

Posted 3 years ago

“Thank you to James at the Darlington branch, who worked hard, in difficult circumstances, to get our new car to us on the arranged date. M Wade”

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Posted 3 years ago

Hi, Thanks for leaving us a review.

Posted 3 years ago

“Quality service by sales man.”

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(York) - Posted 3 years ago

Hi Christopher, Thanks for the review.

Posted 3 years ago

“Excellent service”

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(Middlesbrough) - Posted 3 years ago

Thanks for your review Stan.

Posted 3 years ago

“the customer service received yesterday was less than 1 star, i wanted to know about the electric mazda, since my 2018 mazda is due a change, the staff didn't care when we walked in, pointed us in the direction of one electric mazda, didn't offer any assistance, didn't attempt to switch it on, so we could have a proper idea, no information at all, infact he walked away and we walked out non the wiser, after we couldn't find anyone to ask anything, waste of my time, i had to come back inside the show room to ask if i was in the right place. While looking for the mazda show room in sunderland, i had gone to Bristol street motor by error and the customer service was so brilliant that I consider getting the new electric mokka, a car I have never thought off. I hope the management can reconsider the Sunday workers as they must be getting paid to sit not sell. the staff member has done Mazda a disservice”

Helpful Report

Posted 3 years ago

We are sorry to hear you weren't happy with the service you received from the branch. We can only apologise for your experience. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Fantastic customer service! This is my second car from SG Petch I can’t recommend them enough! James at SG Petch Darlington was really helpful I wanted a bigger car as my old car was to small he was very patient and shown me around cars I might have been interested in, I really loved the Kia Rio it was a little out of my price range but James worked hard to get me the best deal! The whole process was very smooth and I got my new car very quickly. Thank you again!!”

SG Petch 5 star review on 10th December 2021

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Posted 3 years ago

Hi Danielle, That is great to hear. Thanks for your review and your continued custom.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews