SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly salesman who gave us time to make our minds up by ourselves. The car was well presented when we collected it.”

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(Durham) - Posted 4 years ago

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Posted 4 years ago

“I have driven Hyundai cars for over 15 years now and I have always found the service from Hyundai dealers to be very good. However, I would go one further with SG Petch of Middlesborough and say their service has been outstanding, especially from their salesman Christian! I had problems getting the relevant finance through for my new purchase from them (nothing to do with Hyundai Finance) and they bent over backwards to accommodate me. In the end it took a sum total of just over 4 months before we could actually take possession of our new car but, all the time, Petch's were very patient, as long as I kept them in the loop and told them exactly what was going on. I now have a brand new i10 with all the usual bells and whistles and I am extremely pleased with it - apart from one niggle. I used to use cruise control a lot on my previous i10 but my new one, being Auto, doesn't have it fitted???? This seems to me to be a very retrograde step by Hyundai - many cars have Auto AND cruise control!! That being said, I am very happy with the car and couldn't praise Petch's high enough for their customer service!!!”

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(Middlesbrough) - Posted 4 years ago

Thank you for your kind words and taking the time to leave a review.

Posted 4 years ago

“Excellent service”

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(Darlington) - Posted 4 years ago

Thank you for your review.

Posted 4 years ago

“SG PETCH DARLINGTON BRANCH Professional, friendly service. MARK was extremely helpful and patient and guided my son through the process of purchasing his first car every step of the way. Faultless .. wouldn’t hesitate to recommend him and the branch .. we will definitely return when we change the family car. Thank you to all concerned, a truly professional business from top to bottom.”

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Posted 4 years ago

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Posted 4 years ago

Hi Ellaine, Thank you for your kind words and taking time to leave us a review.

Posted 4 years ago

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Posted 4 years ago

“I am happy with the car I bought from SG Petch, but the customer service I received was non-existent. The dealer was reluctant to show me the cars I wanted to view initially, and then did not come with me for the test drive. The dealer was also not interested in selling me the car, and had I not absolutely loved the value of the car, I would not have purchased it. Upon paying my deposit, the paperwork was not explained to me at all. I was asked to sign a fair few documents without the dealer explaining to me what they were. I picked up my car two weeks later, where the dealer was slightly happier. Nevertheless, I was still asked to sign paperwork without having it explained to me on the day. I expected to be shown how the car functions when picking it up, but was only shown this when I asked the dealer to. The dealer also forgot to take the full payment for the car on the day (I paid asking price), and had I not reminded him, I would have been able to walk away with the car for the price of the deposit. The car came in great condition hence the 2-star review, but lack of customer service has let SG petch down.”

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(Volkswagen) - Posted 4 years ago

We are really sorry to hear about your experience. Your comments have been passed to the branch manager.

Posted 4 years ago

“SG Petch were excellent”

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(York) - Posted 4 years ago

Thank you for leaving a review.

Posted 4 years ago

“I found dealing with your Richmond Car Sales a real pleasure. They were very helpful but not pushy, the car was beautifully presented when I collected it. The whole process was excellent and I must mention Joseph as he took the time to make sure everything was right for me, a real asset to your business”

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(Richmond) - Posted 4 years ago

Thank you for your kind words and taking the time to leave a review.

Posted 4 years ago

“I had been looking for a certain spec of car and at petches I found it,without the huge price tag attached, wonderful service from Andy thank you”

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(South Bank) - Posted 4 years ago

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Posted 4 years ago

“From the very first phone call enquiry for a test drive through to driving away in our new Mazda it was a smooth, friendly and professional process. Alan Copeland the sales person was very personable, informative and a pleasure to deal with.”

SG Petch 5 star review on 19th February 2020

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(Durham) - Posted 4 years ago

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Posted 4 years ago

“Service was not 100% but it was corrected. I was happy overall although everything is not yet completed”

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(Darlington) - Posted 4 years ago

“From stepping into the sale room to collecting the new vehicle I was made to feel like a valued customer. Excellent customer service!”

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(Durham) - Posted 4 years ago

“Sales service by Roger Crozier was very good and I am very pleased with the car.”

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(Durham) - Posted 4 years ago

“Recently purchased a new Kona from Darlington and Mark was the salesman. Very easy to deal with and kept me up to date throughout. In fact everyone of the team were fantastic. Excellent service from start to finish.”

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(Darlington) - Posted 4 years ago

“I had a really great experience buying my new car from SG Petch. The whole process was carefully explained to me, any questions I had were answered completely, there were no issues whatsoever, & I will be going back to SG Petch for my next car.”

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(Darlington) - Posted 4 years ago

“Excellent from start to finish. Ryan Robertson took the time to understand our needs, explained the different models and knew the specs & options of each. Test drives were arranged at short notice for the different engine & transmission options – wanted to test drive the actual car we were considering. Pricing was clearly explained. Delivery date was as promised, handover and follow up was perfect.”

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(Darlington) - Posted 4 years ago

Thank you for your kind words and taking time to leave a review.

Posted 4 years ago

“We were welcomed by friendly staff who answered our questions. We felt at ease and not pressured in any way and really enjoyed our visit.”

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(Durham) - Posted 4 years ago

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Posted 4 years ago

“Andrew at Darlington was great. I never felt pressurised and never felt like I was getting the “salesman spiel”. I got a great car for a good price and am very happy with the service I received.”

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(Darlington) - Posted 4 years ago

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Posted 4 years ago

“Bought a second hand Kia from S G Petch, York, from start to finish Kevin Jackson the sales man was Excellant, even offered to fetch car to my house to be viewed, am so happy with the service I received, thank you Kevin”

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(York) - Posted 4 years ago

Thank you for your kind words and taking the time to leave a review.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews