SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very happy with the salesman Adam Grant we were dealing with he kept us well informed about the car and was very helpful with telling me all about the car.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Mark, we really appreciate the feedback and are glad to see Adam has looked after you. Thank you.

Posted 2 years ago

“The process was efficient and easy from start to finish. The sales manager Craig Brown was really helpful in arranging everything and answered all questions and queries we had, the service he provided was excellent.”

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(South Bank) - Posted 2 years ago

Hi Adam, Thanks for leaving us a review, it is most appreciated. It is great to hear you had an excellent buying experience. We hope you enjoy your new car and have a lovely day.

Posted 2 years ago

“Very friendly helpful and genuine staff”

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(Durham) - Posted 2 years ago

Hi Rose, Thank you so much for your review. We hope you have a lovely day.

Posted 2 years ago

“First class customer care - nothing was too much and were always quick and easy to contact. Kept me updated best they could during difficult times for in production.”

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(South Bank) - Posted 2 years ago

Hi Joshua, Thanks for your review it is most appreciated. It is great to know you were pleased with the service throughout. We hope to see you again in the future.

Posted 2 years ago

“Great service very helpful and friendly”

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(Sunderland) - Posted 2 years ago

H Katherine, Thanks for your review it is most appreciated. We hope to see you again in the future.

Posted 2 years ago

“Staff are great and very helpful. Dan Timney was the person who helped me with my decision to get a new car. I could always get help from staff if I needed explanation on finance etc. First class.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Elizabeth, Thanks for your review and your kind comments. We are so pleased you always get a first-class service with us. We hope you enjoy your new car and we see you again in the future.

Posted 2 years ago

“Having dealt with numerous dealers for new cars over the years SG Petch has to be up there with the best. No hard sales from them like I’ve had elsewhere falling into hire purchase agreements less than favourable, or talked into a trim model I didn’t want. I knew exactly what I wanted which was a new or nearly new 5008 GT 1.6 puretech eat8 in nimbus grey or pearl white with black pack. The latter meant factory order which was fine by me. Different purchase options offered and one found that suited me and my family. Anthony took the initial enquiry and worked with sales manager Chris to deliver my car as fast as they could permitting the economic issues with regards to component silica shortages. I had to Collect car a day earlier than agreed for personal reasons and they did everything possible for this to happen. We will be shopping for a second car in the coming months and will be back be it for the same brand or something else. Only snag found is a large scratch on the roof. Would hazard this is to be manufacturer or transport company bot dealer issue but they are helping to resolve.”

SG Petch 5 star review on 18th July 2022

Helpful Report

(Darlington) - Posted 2 years ago

Hi Matthew, Thank you for taking the time to write us a review. It has been great to hear about your purchasing experience. We hope you have a brilliant day and we will look forward to seeing you again in the future for your next car purchase.

Posted 2 years ago

“Really great staff, friendly they knew there stuff and go above and beyond”

Helpful Report

(South Bank) - Posted 2 years ago

Thanks for your review James, we hope you have a great day!

Posted 2 years ago

“Even though I’ve received this email from yourselves and one last week from Peugeot asking me how I like my new car…..I haven’t yet received it and I don’t know where it is!”

Helpful Report

(Darlington) - Posted 2 years ago

“Was very pleased with the purchase of my new car. Ashley the sales person was very helpful as was the rest of the team. Would definitely recommend to my friends”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Craig, Thank you for taking the time to leave us a review it is most appreciated. We hope you have a great day.

Posted 2 years ago

“Absolutely excellent customer service, outstanding knowledge and the overall experience of buying a car from SG Petch was first class.”

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(Durham) - Posted 2 years ago

Thanks for your review Lee it is great to hear you were happy with your buying experience.

Posted 2 years ago

“Initially I had a couple of issues but they have been dealt with quickly and to my satisfaction. Friendly staff too!”

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(Durham) - Posted 2 years ago

Thanks for your review Andrea, we are pleased your issues were resolved. We hope you have a lovely day.

Posted 2 years ago

“I went to the SG Petch Middlesbrough Southbank and I would like to say a big thank you to Daniel Wilkinson. He made me feel very welcomed and the whole experience was lovely. I couldnt of asked for a better sales person.”

SG Petch 5 star review on 15th July 2022

Helpful Report

Posted 2 years ago

Hi Charlotte, Thanks for your review it is great to hear Daniel made your car buying experience a good one. We hope you enjoy your new car and we hope to see you again soon.

Posted 2 years ago

“Great service from start to finish I could not fault niki in anyway always there for me no matter what Well done SG petch”

SG Petch 5 star review on 11th July 2022

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Tracey, Thank you for leaving a review, it is great to hear you were happy with the service Niki provided. We hope you have a lovely day and you continue to enjoy your new car.

Posted 2 years ago

“I’d like to thank Ryan for explaining everything in layman’s terms so I could understand. This is the second MX-5 I’ve had from S G Petch Darlington both times excellent staff all round. Well done and thanks again. Mark”

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(Darlington) - Posted 2 years ago

Hi Mark, Thank you so much for your review. We are so pleased you are happy with the service you received. We hope you have a great day and we will look forward to seeing you again.

Posted 2 years ago

“Perfect garage to deal. Always keeps you up to date on the progress of your vehicle purchase. Started the process of buying new vehicle in March with a delivery in June , all dates were met. This is my 3rd vehicle from them.”

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(York) - Posted 2 years ago

Hi Stuart, Thank you for your review and continued custom it is most appreciated. We hope you enjoy your new car and have a great day.

Posted 2 years ago

“If you are disabled please don't use this company they are a complete waste of time they have had my disability car in there garage for 3 months I was approved a hire car over 2 weeks ago and it still as not arrived please please do NOT use this company the motorbility car I had was the kia sportage GT line”

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Posted 2 years ago

“Have used SG Petch for years and had excellent service from all the team.”

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(Middlesbrough) - Posted 2 years ago

Hi John, Thank you for your review and continued custom over the years, it is most appreciated. We hope to see you again soon.

Posted 2 years ago

“A good experience to get a motobility car here . Mr Roy Cook was very kind and helpful too . Love the car .”

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(Sunderland) - Posted 2 years ago

Hi Peter, It is great to hear you enjoyed your buying experience. Thanks for your review and we hope to see you again in the future.

Posted 2 years ago

“1st class team .the salesman who sold me my car was polite helpful and curtious.we love our car .we chose after a test drive .no pressure from the salesman. would have no problems going to sg petch darlington again”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Fraser, Thanks for leaving us a review. It is great to hear you love your new car and we hope to see you again in the new future.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,187 reviews